Your Staffing Overhead Is Too High. Before You Cut Anyone, Read This.

The Leverage Podcast with Kevin Johnson · Aug 11, 2026 · 7m

When staffing overhead rises, many practice owners immediately consider cutting hours, reducing positions, or shrinking the team. But the real problem is often not how many people are on payroll. It is that critical responsibilities are not clearly owned.

In this episode, Kevin Johnson explains why “everyone’s job” usually becomes no one’s job and how missing accountability suppresses production across the practice. He breaks down the importance of assigning one specific person to outcomes such as schedule density, short-notice recovery, treatment follow-up, insurance verification, and…