Latest / The Wellness in Hospitality Podcast
83. Are we selling time?
Are we selling time or solving problems?
When I first started in this industry, I thought like everyone else—stack your high-yield treatments during peak hours, fill quieter slots with the shorter ones, measure everything down to the minute.
But I kept noticing one thing: a guest might receive an incredible treatment, but if it ended a few minutes early, they’d still feel short-changed. A five-minute difference was enough to overshadow an otherwise fantastic experience.
It got me wondering—Have we built a model that serves time more than it serves transformation? It got me wondering—Have we…
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