Latest / Brooke and Jeffrey: Phone Taps / Phone Tap PODCAST: HMG

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Phone Tap PODCAST: HMG · Brooke and Jeffrey: Phone Taps

• 0:00
  Speaker 1: One eight hundred d UI Away now offering free remote
• 0:02
  Speaker 1: consultations by phone or video conference for any criminal offense.
• 0:06
  Speaker 1: Trust Brooke, Jeffrey and Jose's friends with a free remote
• 0:09
  Speaker 1: consultation from Bradley Johnson Lawyers. Visit one eight hundred d
• 0:12
  Speaker 1: Uyowa dot com or call eight hundred away. Hello, Hi there,
• 0:19
  Speaker 1: this is Darvin Wood. I'm calling from the hotel. I'm
• 0:22
  Speaker 1: looking to speak with Carol Fishman. This is Carol speaking wonderful.
• 0:26
  Speaker 1: Hello Carol. I'm one of the managers here at the hotel.
• 0:29
  Speaker 1: How are you doing today? I am good? How are you?
• 0:32
  Speaker 1: I'm okay? Thank you for asking. Listen. The reason for
• 0:35
  Speaker 1: my call is that our front desk people say they
• 0:37
  Speaker 1: spoke with you yesterday and you had a concern. I'm
• 0:41
  Speaker 1: not really a concern. No, it's just double checking the reservation.
• 0:44
  Speaker 1: We have a block of room for a wedding coming
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  Speaker 1: up in a week. Okay, yes, I see that, and
• 0:49
  Speaker 1: well I also have down in my notes. This wasn't
• 0:51
  Speaker 1: your first call. You called the week before as well. Yes,
• 0:57
  Speaker 1: I did to ask about if the rooms were linking.
• 1:00
  Speaker 1: Is there a problem? Well, it wouldn't be, but it
• 1:05
  Speaker 1: looks like you called the week before that as well.
• 1:08
  Speaker 1: So that's three calls. Is there an issue? Well, one
• 1:13
  Speaker 1: call is fine, but three calls makes you an HMG.
• 1:18
  Speaker 1: It's what we in the hospitality business call an HMG.
• 1:20
  Speaker 1: That would stand for high maintenance guests. I'm not really
• 1:24
  Speaker 1: sure why you're calling me. Is everything fine with the
• 1:26
  Speaker 1: rooms for next week? Well it was until you were
• 1:29
  Speaker 1: labeled an HMG or a high maintenance guest, and now
• 1:32
  Speaker 1: we have to cancel your reservation. No, I've already given
• 1:36
  Speaker 1: you my credit card information, you've already build me for this. Well,
• 1:39
  Speaker 1: we put it on hold. We can refund that money.
• 1:42
  Speaker 1: I don't want. I don't want to refund. You're not
• 1:44
  Speaker 1: canceling this reservation. The wedding isn't a week. I already did,
• 1:48
  Speaker 1: and that is unfortunate. Excuse me. I canceled the reservation
• 1:52
  Speaker 1: because you've been classified as an HMG. You know what,
• 1:55
  Speaker 1: Your offensive and ridiculous term didn't matter, but now you've
• 1:58
  Speaker 1: really pissed off. All right, you're keeping that block of rooms,
• 2:01
  Speaker 1: all right? Do we understand each other? Yes, I'm sure
• 2:04
  Speaker 1: a lot of things. And you're going to drop that
• 2:06
  Speaker 1: supercilious tone and you're going to speak to me and
• 2:09
  Speaker 1: apologize for even threatening to drop this room. Wow, I
• 2:12
  Speaker 1: do have an HMG on my hands. She doesn't even
• 2:15
  Speaker 1: like my tone of voice. Your tone voice is absolutely
• 2:18
  Speaker 1: insulting and ridiculous. I will be on Yelp. I will
• 2:21
  Speaker 1: be everywhere telling everyone never to say to your hotel. Right. Well,
• 2:24
  Speaker 1: I had already assumed you'd be on Yelp, because most
• 2:26
  Speaker 1: high maintenance people do post on Yelp. We are okay.
• 2:30
  Speaker 1: I'm not interested in your classification of anyone, including me.
• 2:33
  Speaker 1: I don't care what you think of me. I just
• 2:35
  Speaker 1: care that you keep my entire wedding party at your hotel. Well,
• 2:38
  Speaker 1: I can't. This is not up for debate. I will
• 2:40
  Speaker 1: sue your ass off. I don't care. I know enough
• 2:42
  Speaker 1: layers to handle this that way. I'm sure you do.
• 2:44
  Speaker 1: Most high maintenance people have a lot of lawyers. Well, trouble.
• 2:48
  Speaker 1: That's so great that you know about how high maintenance
• 2:50
  Speaker 1: people actually are legally responsible for things. But you're a business,
• 2:53
  Speaker 1: so guess what, You're also going to be legally responsible
• 2:56
  Speaker 1: for your actions, and I will make sure that you are. Ma'am.
• 2:59
  Speaker 1: Are you sure you don't have a question for me
• 3:01
  Speaker 1: a question for you? No? I just told you how
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  Speaker 1: I feel and what I'm going to do. No question. Okay,
• 3:05
  Speaker 1: Well I assumed you had a question because most high
• 3:07
  Speaker 1: maintenance people have a lot of questions. Stop calling me
• 3:10
  Speaker 1: high maintenance. Okay, I'm assuming that you probably like to
• 3:13
  Speaker 1: be called something else because most high maintenance people are
• 3:15
  Speaker 1: very particular with what they like to do do. Will you
• 3:17
  Speaker 1: stop just sting high matenance. I've already told you I
• 3:20
  Speaker 1: will sue your and that is what you need to know.
• 3:23
  Speaker 1: There are no more questions. Well, I'll wait for the
• 3:25
  Speaker 1: lawsuit because I'm assuming you'll fire at least four lawyers
• 3:28
  Speaker 1: before it ever goes to court, because you know, once again, no,
• 3:31
  Speaker 1: I'm not playing your game. You want me to say
• 3:33
  Speaker 1: that I'm a high maintenance person. I'm not a high
• 3:35
  Speaker 1: maintenance person. You're clearly the high maintenance. Ear Well, you
• 3:38
  Speaker 1: just said it, not me. You, you said the word
• 3:40
  Speaker 1: high maintenance. I wasn't going to say that. You know
• 3:42
  Speaker 1: what I'd like to do right now, I'd like to
• 3:44
  Speaker 1: punch you in the face. How would you like to
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  Speaker 1: be punched in the face? I would love it. Oh good, Well,
• 3:49
  Speaker 1: then that can be a branch very shortly. Wonderful. Now
• 3:53
  Speaker 1: you are speaking my language. Hey, guess what reservation back on?
• 3:58
  Speaker 1: What are you saying? I punch you in the face
• 3:59
  Speaker 1: and the reservation call. That's exactly what I'm saying. You
• 4:02
  Speaker 1: do it twice and free Continental breakfast? What is your problem?
• 4:06
  Speaker 1: Do it three times and you don't want to know
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  Speaker 1: how accommodating I'm going to be Oh, this is exciting.
• 4:11
  Speaker 1: I don't want to keep my reservation. Just cancel it,
• 4:13
  Speaker 1: cancel thing. Well, unfortunately I can't cancel it because this
• 4:15
  Speaker 1: is a prank phone call. No, you just canceled it.
• 4:17
  Speaker 1: You just told me that you would cancel that. Yeah,
• 4:20
  Speaker 1: but I don't work at the hotel, so it'd be
• 4:21
  Speaker 1: really hard for me to cancel it. I'd have to
• 4:23
  Speaker 1: call on your behalf. They probably wants some I D
• 4:24
  Speaker 1: or something. Yeah, it's a prank phone call, so I'm
• 4:26
  Speaker 1: not gonna be able to do that. What your cousin
• 4:29
  Speaker 1: Sarah set you up? What are you talking about? Your
• 4:32
  Speaker 1: cousin Sarah emailed me to do a prank phone call
• 4:34
  Speaker 1: and you. She told me that you both like playing
• 4:36
  Speaker 1: practical jokes on each other. Oh my god, it sounds
• 4:40
  Speaker 1: like you guys like to joke with each other. And
• 4:42
  Speaker 1: I think she might have just taken the lead because
• 4:48
  Speaker 1: you sounded pretty stressed out just a little bit. I really, really,
• 4:52
  Speaker 1: really it's going to post. Well, it doesn't surprise me.
• 4:55
  Speaker 1: Most high maintenance people are pretty prone to violence.