Latest / Mastering CS: Candid Leader Insights
Ep 19 | Victoria Fritz
In this podcast, Irina Cismas welcomes Victoria Fritz, the Head of Customer Success and Support at SocialHub. She shares amazing insights about her journey in CS, the challenges she overcame, and the strategies she implemented.
What you’ll learn:
- How to make sure your team is aligned - How to keep the team united even if you work remotely - How to maintain a good relationship with sales - Crucial skills for customer success professionals - What to prioritize in customer success - The importance of customer feedback
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The skinny
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