Latest / Brooke and Jeffrey: Phone Taps / Phone Tap: Hotel's Sad Violin

Transcript

Phone Tap: Hotel's Sad Violin · Brooke and Jeffrey: Phone Taps

• 0:00
  Speaker 1: It's time for your prank call. It's Brooke and Jeffrey
• 0:01
  Speaker 1: in the morning. And if you may have seen these
• 0:05
  Speaker 1: on TikTok or Insta or even on Facebook, some of
• 0:07
  Speaker 1: these pranks end up going viral. And one of the
• 0:10
  Speaker 1: most popular ones out there is a prank Brooke did
• 0:13
  Speaker 1: a few years back. To a guy who complained that
• 0:16
  Speaker 1: a bakery delivered the wrong type of cake for his
• 0:19
  Speaker 1: four-year-old's birthday.
• 0:20
  Speaker 2: Oh, yeah.
• 0:21
  Speaker 1: So Brooke apologizes while sarcastic, sad violin music plays in
• 0:27
  Speaker 1: the background.
• 0:28
  Speaker 3: Oh, yeah.
• 0:28
  Speaker 1: And for some reason, the guy gets all offended by it.
• 0:31
  Speaker 2: Yeah.
• 0:32
  Speaker 3: I just felt really bad for him in that cake.
• 0:34
  Speaker 1: Yeah, well, we haven't done another one since, but we
• 0:39
  Speaker 1: did get a request the other day from a woman
• 0:42
  Speaker 1: who said her husband lodged a petty complaint about their
• 0:46
  Speaker 1: recent family vacation. So Brooke is ready to jump in
• 0:51
  Speaker 1: and make good in your phone tap right now.
• 0:53
  Speaker 3: Brooke and Jeffrey's phone taps on the 20s.
• 0:56
  Speaker 2: Hello. Hello.
• 0:59
  Speaker 3: Hi, I'm calling from the customer service line of hotels.
• 1:03
  Speaker 3: Is this Sam?
• 1:04
  Speaker 2: Yes, it is.
• 1:07
  Speaker 3: Good afternoon, sir. I was notified that you left a
• 1:11
  Speaker 3: complaint after your stay with us last week.
• 1:16
  Speaker 2: Yeah, it wasn't anything complicated. We just had requested a
• 1:20
  Speaker 2: view of the golf course. What was that, sir? Yeah,
• 1:28
  Speaker 2: we requested a view of our hotel room. We were
• 1:31
  Speaker 2: supposed to look at the golf course, and instead it
• 1:33
  Speaker 2: was the opposite one, the other side of the mountain.
• 1:36
  Speaker 3: Okay, so let me get this straight. You wanted to
• 1:39
  Speaker 3: see the golf course, but instead you and your family
• 1:42
  Speaker 3: were subjected to a majestic view of the local mountain range.
• 1:47
  Speaker 3: Is that right?
• 1:49
  Speaker 2: I mean, I wouldn't put it that way. It wasn't
• 1:50
  Speaker 2: like we were subjected to it or anything. It's just
• 1:52
  Speaker 2: that's not what we asked for.
• 1:54
  Speaker 3: Okay. Okay. So is this an official complaint then?
• 1:57
  Speaker 2: Yeah, I guess so, yeah.
• 2:01
  Speaker 3: All right, then we would like to officially respond. Sir,
• 2:07
  Speaker 3: we are so deeply sorry that your family had to
• 2:11
  Speaker 3: endure a hotel stay with us. What? In a room
• 2:16
  Speaker 3: that faced majestic mountains. Instead of watching amateur golfers day drink,
• 2:23
  Speaker 3: for seven hours straight. And because of that, we'd like
• 2:28
  Speaker 3: to offer our deepest sympathies for your suffering.
• 2:33
  Speaker 2: What the hell was that?
• 2:35
  Speaker 3: That was our official apology for our regrettable mistake. Did
• 2:40
  Speaker 3: it make you feel better? No. The management at this
• 2:44
  Speaker 3: hotel noticed in previous online reviews that customer service came
• 2:49
  Speaker 3: across as less than caring.
• 2:52
  Speaker 2: Yeah, no kidding.
• 2:52
  Speaker 3: Even inconsiderate.
• 2:54
  Speaker 2: Absolutely believe that.
• 2:56
  Speaker 3: Yeah, well, we don't want that, do we? Uh-huh. So
• 3:01
  Speaker 3: we added sympathetic music to come across more understanding.
• 3:06
  Speaker 2: You have like violin music accompanying this sarcastic kind of,
• 3:10
  Speaker 2: this is the most unprofessional. I'm at a loss.
• 3:13
  Speaker 3: Excuse me. Excuse me, sir. Is that another complaint?
• 3:17
  Speaker 2: I guess it is. Maybe I should just talk to
• 3:19
  Speaker 2: your supervisor then.
• 3:20
  Speaker 3: Absolutely. But before that, I need to say something. In three, two, one.
• 3:27
  Speaker 2: Are you serious?
• 3:29
  Speaker 3: Sir, personally, I feel absolutely guilt-ridden if my initial apology
• 3:36
  Speaker 3: came across as sarcastic or insincere. At our hotel chain,
• 3:42
  Speaker 3: we believe every customer deserves the utmost respect. Uh-huh, yeah.
• 3:48
  Speaker 3: No matter how ridiculous their complaint is.
• 3:51
  Speaker 2: Ridiculous.
• 3:53
  Speaker 3: In the end, we want you to feel heard. Are
• 3:57
  Speaker 3: you heard?
• 3:57
  Speaker 2: I feel like I just want to smash my face
• 4:00
  Speaker 2: in the wall. That would seem like it would make
• 4:01
  Speaker 2: more sense at this point. Wow.
• 4:04
  Speaker 3: Now I actually do feel sorry for you that you
• 4:06
  Speaker 3: didn't get what you wanted.
• 4:09
  Speaker 2: It was just a golf course.
• 4:10
  Speaker 3: Exactly.
• 4:11
  Speaker 2: What is happening?
• 4:12
  Speaker 3: It sounds like on the surface, no one would complain
• 4:14
  Speaker 3: about that. But you did. Wow. I'll tell you, when
• 4:19
  Speaker 3: I first read your complaint, I wept.
• 4:22
  Speaker 2: Okay, that's enough. You heard me say I want to
• 4:24
  Speaker 2: speak to your supervisor. At this point, I just demand
• 4:26
  Speaker 2: a refund. This is ridiculous.
• 4:27
  Speaker 3: Oh, another demand. Wow, shocking.
• 4:29
  Speaker 2: Yeah, it is a demand, and it is justified no
• 4:32
  Speaker 2: matter what you think.
• 4:33
  Speaker 3: There is nothing more in this world that I would
• 4:35
  Speaker 3: rather do than give you your money back.
• 4:38
  Speaker 2: Okay, drop the sarcastic tone.
• 4:40
  Speaker 3: And for you to delete your one-star review on TripAdvisor, huh?
• 4:43
  Speaker 3: That's pretty passive-aggressive.
• 4:46
  Speaker 2: How'd you know that? You knew I did that?
• 4:48
  Speaker 3: You know what? I'll answer that in three, two, one.
• 4:52
  Speaker 2: Oh, not again. No.
• 4:54
  Speaker 3: The other day, your wife, Janie, emailed a radio show
• 4:58
  Speaker 3: telling us the horrors you endured about not facing the
• 5:02
  Speaker 3: golf course, even when your family actually had a wonderful time.
• 5:07
  Speaker 2: Okay.
• 5:10
  Speaker 3: That's why she thought it'd be best to have one
• 5:12
  Speaker 3: of the hosts here prank call you.
• 5:13
  Speaker 2: It's okay. This whole thing was like a joke.
• 5:18
  Speaker 3: Yes, it was. This is actually Brooke from the radio show,
• 5:21
  Speaker 3: Brooke and Jeffrey in the morning. We're doing a phone
• 5:23
  Speaker 3: tap on you and Janie set you up.
• 5:25
  Speaker 2: I fell for it. You got me.
• 5:29
  Speaker 3: Dude, you're actually pretty fired up about not having that
• 5:31
  Speaker 3: golf course view, huh?
• 5:33
  Speaker 2: Not that mountains are ugly, but it's like the only
• 5:35
  Speaker 2: specific thing was I wanted to see the golf course
• 5:37
  Speaker 2: when I first wake up.
• 5:38
  Speaker 3: I've got to say... Now that you say it like that,
• 5:42
  Speaker 3: I do feel really bad for you.
• 5:45
  Speaker 2: Okay, I guess I deserve that. Broken Jeffrey's phone taps
• 5:50
  Speaker 2: on the 20s.