Latest / It’s All Your Fault: High Conflict People
Civil Communications for Lawyers and Law Offices
Effective Communication for Legal Professionals
Bill, Megan, and their guest Rehana Jamal – and Bill’s co-author – dive into strategies for clear, civil communication in the legal field. They aim to provide practical tools that lawyers, court staff, and anyone interacting with the justice system can use right away.
The episode focuses on BIFF, the High Conflict Institute's proven method for responding to emotionally-charged messages. Bill lays out the BIFF framework and walks through examples of transforming aggressive emails into responses that are Brief, Informative, Friendly, and Firm…
The skinny
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