Latest / Brooke and Jeffrey: Phone Taps / Phone Tap PODCAST: Slow Cooker Fiasco

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Phone Tap PODCAST: Slow Cooker Fiasco · Brooke and Jeffrey: Phone Taps

• 0:00
  Speaker 1: I'm Bradley Johnson. What's one eight hundred d y away?
• 0:03
  Speaker 1: Not getting behind the wheel after drinking is the best choice.
• 0:07
  Speaker 1: But if you're pulled over, the next best choice it's
• 0:09
  Speaker 1: to call one eight hundred d hy away. It's another
• 0:12
  Speaker 1: jubilant mornings on the twenties. Tell me I'm moving point five. Hello, Hi,
• 0:20
  Speaker 1: Aspeak to Evan. Please, this is Evan Evan, how are you?
• 0:24
  Speaker 1: My name is Colby. I'm calling from customer service. We
• 0:28
  Speaker 1: received an email from you whining about something. Excuse me,
• 0:33
  Speaker 1: I said that you got a complaint. No, you initially
• 0:36
  Speaker 1: said that I was whining about something. Why would you
• 0:39
  Speaker 1: say that. I'm sorry, I sir, I misspoke. I meant
• 0:41
  Speaker 1: you had a complaint, and I was calling to help
• 0:43
  Speaker 1: you with your complaints. Oh you're going to help me, Yes,
• 0:46
  Speaker 1: I will. What is your issue? Okay, for the fifth time.
• 0:50
  Speaker 1: My issue is I purchased a cooker, I returned it
• 0:54
  Speaker 1: and I have not received the credit on my credit card.
• 0:56
  Speaker 1: I've sent four emails and now you're calling me telling
• 0:59
  Speaker 1: me that I'm whining and complaining and I just want
• 1:02
  Speaker 1: my credit back on my credit card. Like I said, sir,
• 1:04
  Speaker 1: I'm sorry about my use of the word whining. I
• 1:07
  Speaker 1: did not mean it like that. Can I put you
• 1:08
  Speaker 1: on hold real quick and pull up your account? Okay, okay,
• 1:13
  Speaker 1: please hold for one second? All right, all right, sir,
• 1:21
  Speaker 1: I'm back you there, I'm here. Okay. So you want
• 1:24
  Speaker 1: to buy another slow cooker. That's without trying to do.
• 1:26
  Speaker 1: You not want to buy another cook What I want
• 1:29
  Speaker 1: is the credit on my credit card. You want to
• 1:32
  Speaker 1: purchase it with your credit card, that's fine. I can't
• 1:34
  Speaker 1: do that for you. And listen, please, yes, I'm sorry,
• 1:37
  Speaker 1: I do not want to purchase another cooker. Did you
• 1:41
  Speaker 1: read my email? Sir? It was a second. It sounds
• 1:43
  Speaker 1: like you're having trouble with your email. I can't help
• 1:45
  Speaker 1: you out with that one bit. You just said you've
• 1:47
  Speaker 1: been trying to send my I am not having trouble
• 1:50
  Speaker 1: with my email, sir. Correct, But you just said you're
• 1:53
  Speaker 1: trying to send an email the way that you're dealing
• 1:55
  Speaker 1: with this situation. All I want is a credit on
• 1:57
  Speaker 1: my credit card for the product I purchase. It didn't
• 2:00
  Speaker 1: work for me that I returned back to your store. Okay,
• 2:03
  Speaker 1: where does the part about the four emails come in?
• 2:05
  Speaker 1: Because you just mentioned that you tried to send a
• 2:07
  Speaker 1: couple of emails and they weren't going through and you're,
• 2:10
  Speaker 1: you know, getting a bounce back message or something. Where
• 2:12
  Speaker 1: does that calling me today serve? Because I sent before emails.
• 2:15
  Speaker 1: That's how you started this conversation. You said, I am
• 2:17
  Speaker 1: calling from customer service because I'm responding to the suburb
• 2:20
  Speaker 1: emails you sent me. I got it? Okay, Sorry, If
• 2:23
  Speaker 1: you could be a little less confusing with what you need,
• 2:25
  Speaker 1: I'd really appreciate it. An god, who are you the
• 2:29
  Speaker 1: customer service person from hell? Sir? You tried to hire
• 2:33
  Speaker 1: you from Sesame Street? Okay, I think I've got it.
• 2:35
  Speaker 1: You tried to purchase your slow cooker via email through
• 2:39
  Speaker 1: our email system? Is that what you try to do
• 2:41
  Speaker 1: through you take? Really? Are you kidding me with this?
• 2:44
  Speaker 1: What am I missing? Because I can tell you're upset?
• 2:47
  Speaker 1: What part missing is what I'm saying to you. All
• 2:50
  Speaker 1: I did was purchase a cooker from your store. It
• 2:53
  Speaker 1: did not. If you're asking about the extended warranty, I
• 2:55
  Speaker 1: don't know anything about that, and I want think manager now.
• 2:58
  Speaker 1: I wouldn't speak to a man. Now, do you want
• 3:01
  Speaker 1: to speak to a manager? Can I put you on hold? Please?
• 3:04
  Speaker 1: Thank you? Before I put you on hold. I want
• 3:06
  Speaker 1: to let you know. If it's about the extended warranty,
• 3:07
  Speaker 1: my manager can't help you with that either. Didn't extended warranty.
• 3:10
  Speaker 1: As about the credit to my account? Oh okay, just
• 3:14
  Speaker 1: hang on for me one second. Hello, this is the manager.
• 3:24
  Speaker 1: What seems to be the problem You're didn't tell you
• 3:27
  Speaker 1: what the promise, sir? Problem? Okay, I purchased a cooker
• 3:31
  Speaker 1: from your store. It didn't work. Sounds to me like
• 3:34
  Speaker 1: you're a dumbass. What I talked to my employee Colby,
• 3:41
  Speaker 1: and he told me that you're a giant wiener face
• 3:45
  Speaker 1: and you should get punched in the What the hell
• 3:49
  Speaker 1: did you just say to me? Show what? Rightious? Hey,
• 3:58
  Speaker 1: this is not funny, even Evan. This is actually jewel
• 4:03
  Speaker 1: from Brook and Jewel in the morning. I'm moving ninety
• 4:05
  Speaker 1: two point five doing a phone tap on you. It's
• 4:09
  Speaker 1: a joke. Your sister Nicole set you up. She says
• 4:15
  Speaker 1: you've been She says you've been emailing customer service non
• 4:19
  Speaker 1: stop and they won't get back to you, and you've
• 4:21
  Speaker 1: been really upset about it. I'm going to kill her.
• 4:24
  Speaker 1: I'm glad I could help you out, though. Oh my god,
• 4:27
  Speaker 1: I was like, who the hardiest idiot? I still don't
• 4:30
  Speaker 1: understand what your issue is. Sounds like a slow cooker
• 4:32
  Speaker 1: worked amazing to me. Who you week up every morning
• 4:42
  Speaker 1: five