Latest / The Wellness in Hospitality Podcast
158. The Investment That Made Sense And Changed Nothing
There is a particular kind of hotel that wins every award, gets featured in every design magazine, and is completely forgotten by its guests six months after they leave.
And there is another kind, one much less impressive on paper, that guests carry with them for decades.
The difference is not budget, nor is it design. It is not even service.
It is where the hotel was built from.
In this episode, I share a moment that stayed with me.
A few years ago, I was sitting across from the CEO of a hotel chain that I was about to sign. We were reviewing my portfolio, the brands, the projects, the…
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