Latest / Mastering CS: Candid Leader Insights
Ep 8 | Michael Boyd
In our new episode of the Mastering CS - Candid Leader Insights podcast, Irina Cismas, Custify’s Head of Marketing discusses with Michael Boyd, VP of Customer Success at Vanta.
Let’s discover the decade-long journey of Michael Boyd in customer success. From challenges to various playbooks and tactics, Michael shares his insights in this actionable discussion.
What You'll Learn: - How customer success differs in a security-focused environment - How CS changed in the last decade - Challenges in CS - How to understand customer wants and needs - KPIs for the customer success department - The…
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