Latest / Brooke and Jeffrey: Phone Taps / Phone Tap: Give Us A Human

Transcript

Phone Tap: Give Us A Human · Brooke and Jeffrey: Phone Taps

• 0:00
  Speaker 1: It's almost time for your prank call. It's Brooke and
• 0:01
  Speaker 1: Jeffrey in the morning, and this situation is all too
• 0:05
  Speaker 1: familiar these days, where you're attempting to get answers from
• 0:09
  Speaker 1: any real human working in customer service, but all you
• 0:13
  Speaker 1: ever run into is AI. The worst. Try calling an
• 0:18
  Speaker 1: apartment complex. Super frustrating. And that's why today we call
• 0:21
  Speaker 1: a guy who works the front desk at a popular
• 0:24
  Speaker 1: hotel chain a And the couple on the other line
• 0:27
  Speaker 1: has a very hard time believing that he is a
• 0:30
  Speaker 1: real person.
• 0:31
  Speaker 2: Can't be too sure.
• 0:32
  Speaker 1: And chaos ensues in your phone tap right now. Rick
• 0:36
  Speaker 1: and Jeffrey's phone taps on the 20s. Thank you for calling.
• 0:41
  Speaker 2: This is Corbin. How can I help you? Great.
• 0:45
  Speaker 1: Charlene, it's another AI on the phone. What?
• 0:50
  Speaker 2: Are you kidding me again?
• 0:52
  Speaker 1: How many times do I have to call these people
• 0:55
  Speaker 1: and have to talk to a gosh-naked robot?
• 0:57
  Speaker 2: Hello?
• 1:00
  Speaker 1: Yeah, representative. Representative.
• 1:05
  Speaker 2: This is Corbin at the front desk. Human. Can I
• 1:07
  Speaker 2: help you?
• 1:07
  Speaker 1: Give me a human, please.
• 1:11
  Speaker 2: Sir, this is Corbin.
• 1:14
  Speaker 1: I demand you give me a real person on this phone.
• 1:18
  Speaker 1: Human person. Operator. Representative.
• 1:23
  Speaker 2: Sir, please stop that. Honey! I am a living, breathing
• 1:27
  Speaker 2: human being.
• 1:27
  Speaker 1: What's it doing now, honey? I can't hear what it's saying.
• 1:31
  Speaker 2: Hello? Sir?
• 1:31
  Speaker 1: Human.
• 1:32
  Speaker 2: Sir?
• 1:32
  Speaker 1: Talk to human.
• 1:33
  Speaker 2: Sir, are you listening? Are you listening to me? Is
• 1:35
  Speaker 2: that working? It's not working. Ah.
• 1:38
  Speaker 1: Stuck in a loop now.
• 1:40
  Speaker 2: Let me talk to it. Sir, there's no loop. This
• 1:42
  Speaker 2: is not an automated voice. You are talking to a
• 1:45
  Speaker 2: human being right now. Give me the phone. Give me
• 1:47
  Speaker 2: the phone.
• 1:47
  Speaker 1: It's trying to convince me that it's a human.
• 1:50
  Speaker 2: I am human.
• 1:52
  Speaker 1: Hello?
• 1:53
  Speaker 2: Yes, ma'am. This is Corbin. I'm the assistant manager at
• 1:56
  Speaker 2: the front desk. You have a real live human being
• 2:01
  Speaker 2: on the phone right now talking to you.
• 2:03
  Speaker 1: Honey, he does sound like a good robot, though.
• 2:06
  Speaker 2: Oh, my God. That's awful.
• 2:09
  Speaker 1: It's going to try to take your credit card information.
• 2:12
  Speaker 2: That won't happen again. Guys, listen. I do not need
• 2:16
  Speaker 2: a credit card number right now. I am working at
• 2:18
  Speaker 2: the front desk of the hotel that you just called.
• 2:21
  Speaker 2: You know what, honey?
• 2:22
  Speaker 1: I saw a Facebook hack on how to fix this. Update.
• 2:26
  Speaker 2: Hello? Software update. Update. Oh, my God. AI. Override! Override
• 2:36
  Speaker 2: the update! Are you serious right now? Hello? Are you
• 2:41
  Speaker 2: guys serious right now?
• 2:42
  Speaker 1: This is not.
• 2:43
  Speaker 2: Clearly not an automated voice. It's still asking me questions.
• 2:47
  Speaker 1: Oh, shoot. Just hand me back the phone there, darling. Oh,
• 2:50
  Speaker 1: good night.
• 2:51
  Speaker 2: Hello? Sir, this is the last time I'm going to
• 2:54
  Speaker 2: tell you this. I am a human being. Ask me
• 2:57
  Speaker 2: anything you want.
• 2:58
  Speaker 1: Mm-hmm, that's what an AI would say. You don't do it, honey.
• 3:01
  Speaker 1: You don't let him trick you. He's trying to trick me.
• 3:04
  Speaker 2: We don't use that here at M * * * Tweets, sir.
• 3:07
  Speaker 2: You are speaking to a real person.
• 3:08
  Speaker 1: They're not going to give us a real human being.
• 3:10
  Speaker 2: I am, I am. We'll just ask it. Maybe it'll know.
• 3:14
  Speaker 2: All right.
• 3:15
  Speaker 1: Shoot, give it a try.
• 3:17
  Speaker 2: Yes, you can ask me anything you would like, and
• 3:19
  Speaker 2: if you want to pretend that I am AI, that's fine.
• 3:22
  Speaker 2: Either way, I will answer your question.
• 3:24
  Speaker 1: Okay, chatbot. Oh, my God. What do you do if
• 3:28
  Speaker 1: you're staying at the hotel and during foreplay, your husband
• 3:33
  Speaker 1: shits in the ice bucket?
• 3:35
  Speaker 2: What the hell?
• 3:37
  Speaker 1: It's saying what I said to you. What's that?
• 3:40
  Speaker 2: What the hell?
• 3:41
  Speaker 1: Just finish your question. Chatbot, do you ask for a
• 3:46
  Speaker 1: replacement or should we just line it with more plastic?
• 3:51
  Speaker 2: I can't do this anymore. This is so out of control.
• 3:53
  Speaker 1: What's it saying?
• 3:54
  Speaker 2: It's one of those rude AIs. It's refusing to help us. Oh,
• 3:59
  Speaker 2: good lord. time i am not ai and for the
• 4:03
  Speaker 2: last time we're not hotel guests we're actually from the
• 4:07
  Speaker 2: radio yeah what.
• 4:14
  Speaker 1: Tell him, sweetheart.
• 4:15
  Speaker 2: What?
• 4:16
  Speaker 1: I can't do it. Stop laughing and tell him.
• 4:19
  Speaker 2: What the hell is going on right now? Chatbot!
• 4:22
  Speaker 1: Get the chuckles out your throat and say what's up.
• 4:25
  Speaker 2: Who is this?
• 4:26
  Speaker 1: My name is Brooke from the radio show Breaking Jeffrey
• 4:28
  Speaker 1: in the Morning, and your co-worker Cecily set you up. Yeah.
• 4:33
  Speaker 2: What? Oh, my God. At work? She did a video
• 4:37
  Speaker 2: at work?
• 4:38
  Speaker 1: She did.
• 4:38
  Speaker 2: I'm sorry.
• 4:39
  Speaker 1: Cecily told us that you'd be working the front desk today,
• 4:41
  Speaker 1: and she wanted us to screw with you.
• 4:44
  Speaker 2: I can't believe you guys did this, man. I was
• 4:48
  Speaker 2: this close to just pretending to be a really, really
• 4:51
  Speaker 2: rude chatbot to you guys. Oh, my God. Well, you
• 4:54
  Speaker 2: weren't very helpful.
• 4:56
  Speaker 1: I still don't know what to do with this ice bucket.
• 4:58
  Speaker 2: Yeah, I don't even know either. I don't know how
• 5:00
  Speaker 2: to answer that, man.
• 5:02
  Speaker 1: It's because he's a chatbot. That's why.
• 5:04
  Speaker 2: Chatbot! Brooke and Jeffrey's phone taps on the 20s.