Latest / Boardroom Conversations with Fexingo: CEOs, Strategy, and Corporate Leadership Explained
How Starbucks Board Handled the Third Place Crisis
In this episode, Lucas and Luna examine how Starbucks board of directors navigated the company's identity crisis over the 'third place' concept. They dive into the 2018 Philadelphia store incident that forced a reckoning with racial bias, the subsequent closure of 8,000 stores for anti-bias training, and the board's role in reshaping public trust. The conversation focuses on one specific decision: the board's choice to mandate training versus other potential responses, and how that shaped Starbucks' culture and business outcomes. Lucas contrasts this with how…
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