071 - Micro Living: It's Not What You Say, It's How They Hear It

Rooms with Ronald · Sep 25, 2025 · 8m

In this episode of Rooms with Ronald, host Ronald Harrington discusses the critical role of tone in communication, particularly in the leasing industry. He emphasizes that while words are important, they only account for 7% of the message, with tone and body language making up the majority of communication. Through personal anecdotes, he illustrates how misinterpretations can occur when relying solely on text-based communication. Ronald advocates for more personal forms of communication, such as phone calls and video messages, to enhance engagement and improve conversion rates.

- Tone can…