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011: Crisis management
When a crisis hits, you will ultimately be judged by how you respond. What can you control when things seem out of control? We give you a framework to enable you to come out of a crisis with more trust, a stronger community and closer to achieving your school's mission.
Crisis management — Show Notes
Crisis communication framework
Plan ahead
Open and maintain a dialogue
Talk to your team first
Eradicate uncertainty
Don't forget the team
Involve senior management
6.5 Review
Brad's communication awareness 'checklist'
Get the facts straight. Your mission is to determine precisely what is known…
The skinny
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