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The People Behind Award-Winning Customer Service | Stories from the River #382
Watch on YouTube: https://youtu.be/UXtnH-DZtjo
What does it take to deliver exceptional customer service year after year?
In this episode of Stories from the River, host Wes Dudley, SVP, Customer Experience & Retail Operations, sits down with Alicia Thompson, Customer Experience, Content & AI Manager, to reflect on a major milestone: winning the Best-in-Class Contact Center award for North America. Alicia shares the excitement of the award ceremony, what it meant to see years of hard work recognized, and the lessons she took away from connecting with customer experience professionals and…
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