Latest / The Inspired Stories Podcast / How Wing Lam Built Wahoo’s Fish Taco Into a Cultural Icon
Transcript
- 0:04Welcome to another edition of the Inspired Stories podcast,
- 0:08where leaders share their experiences so we can learn from
- 0:11their successes and be inspired by how they've overcome
- 0:14adversity. My name is Anthony Kotaspodi and
- 0:16today's guest is Wing Lamb Co, founder and CEO of Wahoo's
- 0:20Fishtaco. Founded in 1988 and based in
- 0:25Costa Mesa, CA, Wahoo's fish Taco blends global flavors from
- 0:29China, Brazil and Baja, Mexico, offering a casual dining
- 0:34experience known for its bold and worldly menu.
- 0:37Now under Wing's leadership, the company has earned multiple
- 0:40honors including the Golden Foodie Award and recognition as
- 0:44Best OC Brand by OC Weekly. Wing graduated from San Diego
- 0:49State University with a degree in Finance and has nearly 40
- 0:52years of experience in the restaurant industry.
- 0:55Beyond running Wahoos, he has served on boards for nonprofit
- 0:59organizations like Share Our Strength and the Juvenile
- 1:02Diabetic Research Foundation. In 2018, Wing received Corporate
- 1:07Creativity and Innovation Leadership awards from Child
- 1:10Creativity Lab and secured the Impact Award from the
- 1:14International Executive Council. He was also named among the 500
- 1:18Most Influential by the Orange County Business Journal.
- 1:22Now before we get into all that good, today's episode is brought
- 1:27to you by my company, Add Back Benefits Agency, where we offer
- 1:30very specific and unique employee benefits that are both
- 1:34great for your team and physically optimized for your
- 1:37bottom line. Imagine being able to give your
- 1:39employees free access to doctors, therapists and
- 1:43prescription medications. And here's the fun part, the
- 1:47program actually puts more money in your employees pockets and
- 1:50the company's too. One recent client was able to
- 1:53increase net profits by $900 per employee per year.
- 1:58Now, results vary for each company and some organizations
- 2:00may not be eligible. To find out if your company
- 2:02qualifies, contact us today at AD back benefits.com.
- 2:06All right, back to our guest today, Co founder of Wahoo's
- 2:08fish Taco Wing Lamb. Thanks for making the time to
- 2:11Share your story today. Anytime I'm out here on the West
- 2:14Coast where the surf is up and the sunshine is going.
- 2:19I love it. I could tell your energy
- 2:21already. This is going to be a fun one.
- 2:23So you've got decades of experience in the restaurant
- 2:26industry, but you studied finance in college.
- 2:29How does that financial background kind of guide your
- 2:32decision making when it comes to expanding the business?
- 2:35Well, one of the main reasons most you know, restaurants you
- 2:40know don't do as well or businesses right is
- 2:42understanding finance. A county is a great skill to
- 2:46have after you've made money, but finance is all about risk
- 2:50reward, right? So every time you want to
- 2:52initiative an idea, anything you want to come up with to you
- 2:55think that it'll help your business make more money, get
- 2:57more clients, right? You have to understand the risk
- 3:01reward options, right? The risk here it is, the higher
- 3:05the returns, the higher the rewards, the lower the risk, the
- 3:08lower the returns and everything else.
- 3:09So you just kind of find your comfort zone, what you're
- 3:12comfortable with, and also, you know, have multiple strategies
- 3:16that one are riskiers, one are more conservative.
- 3:18Like just think of your portfolio, right?
- 3:21C DS, mutual funds, very low risk stocks, bonds, very risky,
- 3:27maybe, maybe not, right? So it all depends on your
- 3:29comfort level, but you have to have a mix, right?
- 3:32So it's all about balancing your comfort zone and finding the
- 3:35things that work for you. What first brought you into the
- 3:38restaurant industry? I got tired of corporate
- 3:41America. That's really the easiest thing.
- 3:42So I tell everybody, if you are young or old, wherever you are
- 3:47in your in your life spectrum, right, and you find yourself in
- 3:51a dead end. I hate waking up every morning
- 3:54to do this. It's time to go do something
- 3:57else. Find something that inspires
- 4:00you, whatever that may be. But make sure that there's a
- 4:03possibility that you can make some money at it because a lot
- 4:06of people, I love to play music. I go well, until somebody pays
- 4:10you, it's a great hobby. OK, So remember that, you know,
- 4:13you can be in a cover band which kind of fulfills that gap a
- 4:17little bit. You make a little bit of money.
- 4:19But most of the guys that I know that are in cover bands have day
- 4:23jobs, you know, so that's a good balance too.
- 4:26So you find something that fulfills your passion and may
- 4:29not be where you make your money, but it allows you an
- 4:34outlet for creativity, fulfills your soul, but you still got to
- 4:38have a real day job to keep it going.
- 4:41So was your first foray into restaurants when you started the
- 4:44business? No, I've been literally, when I
- 4:47say restaurants, I've been in it from the time I was like two or
- 4:51three years old. My parents have had restaurants
- 4:53all over the world, Japan, Hong Kong, Brazil and United States.
- 4:59So I've always been in it. So I knew that business and I
- 5:03realized how hard my parents worked.
- 5:06So my parents said, no, we want you to go to college and use
- 5:08your mind, not your hands. So we did that for a little bit
- 5:13and I found out, you know, maybe I want to use my hands, you
- 5:17know, and, and when I say my hands, it's also I'm, I'm a very
- 5:20good, like I said, social person.
- 5:23So having parties and, you know, hosting people, you know, I was
- 5:27always good at it because it naturally came to me, right?
- 5:30So opening a restaurant was the easiest transition because there
- 5:34was a possibility that I could actually make some money at it.
- 5:38So where did you actually grow up if your parents had
- 5:40restaurants all over the world? So I'm full blooded Chinese, but
- 5:45my parents happened to fled communist China after World War
- 5:492 and they ended up opening one of the first Chinese restaurants
- 5:52in Brazil. So I'm a full Brazilian citizen.
- 5:57I still travel to all you people out there.
- 6:00I, I never, you know, in, you know, became AUS citizen because
- 6:04no reason other than no time to go get the paperwork done.
- 6:08So now with the new administration, maybe I should
- 6:11go get my paperwork done so I don't accidentally get deported
- 6:15out of the country. But I, I still travel in their
- 6:17Brazilian passport and most people look at me and goes, what
- 6:21island are you from? That's usually what they ask me.
- 6:24And I always joke about I'm from the Big Island of Brazil, not
- 6:27Hawaii. And they all crack up because we
- 6:30thought for sure you're from one of the Hawaiian islands.
- 6:34It goes well. I look like I could be from
- 6:36Hawaii. I'm actually full blooded
- 6:38Chinese. I grew up in Brazil.
- 6:40So that's why, you know, I have the very easy going attitude
- 6:45about life, you know. Because of the travelers or
- 6:48specifically because of growing up in Brazil?
- 6:50Because growing up in Brazil, you know, and also traveling the
- 6:54world with my parents and by myself over the years,
- 6:57culturally speaking, don't ever use the word.
- 7:00It's weird. It may be weird to you because
- 7:03you've never seen it, but when you understand other cultures,
- 7:07you're going to go, it might be weird when you first see it, but
- 7:11it's perfectly acceptable in their culture to do that, right?
- 7:15So you'll be amazed at some of the things I've seen that my
- 7:18wife would go, oh, that is so gross.
- 7:21I'm like, well, culturally speaking, that's not acceptable
- 7:24in America, but that doesn't mean it's wrong in Malaysia,
- 7:28Italy, Mexico, whatever it is, 'cause we have different
- 7:32cultures. So the more you see, the more
- 7:36you understand that the world is different and we have our own
- 7:39customs, traditions, whatever they may be.
- 7:41And it may be weird to you, but to them it's perfectly normal.
- 7:45Can you give us an example of something your wife found
- 7:48particularly weird, unusual when it comes to food?
- 7:53This is like what? All right.
- 7:54In America, you would never ever say you have a bad hair day.
- 7:59That's like big taboo, or you're overweight.
- 8:03That's taboo, right? But in China, it's perfectly OK
- 8:07for me to see you right now. Anthony goes, Oh my God, who
- 8:10just cut your hair? It looks like crap.
- 8:12You can go to my Barber and literally, I can tell you first
- 8:16hand experience. The first time I went to Hong
- 8:19Kong, my mom went to a salon every morning because whoever we
- 8:24were having breakfast with would tell my mom, Oh my God, look at
- 8:27your hair, looks like shit, we need to go to my Barber or my
- 8:31salon. The next day whoever we're
- 8:33having breakfast with would say the same thing.
- 8:35For like 5 days in a row we went to five different salons because
- 8:39whoever we were having breakfast with didn't like the way my
- 8:42mom's hair looked. Was it?
- 8:44Really. That they didn't like the way
- 8:45her hair looked Or did. They each own their own salon
- 8:47and so they were trying to drum up some business.
- 8:49Yes, and I can tell you the style wasn't that much different
- 8:53from one to the next. But it's culturally speaking.
- 8:57It's almost like, hey, let's go grab a cup of coffee.
- 8:59But you would never tell a girlfriend because hey, your
- 9:02hair looks like but you need to go to my salon.
- 9:06I'm not a smart man, but I'm not that dumb.
- 9:08You see what I'm saying? But in China it's perfectly OK,
- 9:12you know? And I'm like, that is crazy.
- 9:14But I saw it first hand and I'm like, OK, you know.
- 9:18And literally every morning we went to a different salon.
- 9:22OK, so that's an interesting cultural difference.
- 9:24Let's get back to Wahoo's fish Taco.
- 9:27How did the idea to start this come about?
- 9:29So when my, when I got tired of doing what I was doing in
- 9:33corporate America, right, I went to my mom and dad and he goes,
- 9:36hey, they basically said the same thing as well.
- 9:38We told you not to go to college and come back into our business.
- 9:42But if you like, we're getting ready to retire, you want to
- 9:44take over one of our restaurants.
- 9:46And I say, you know what, love Chinese food and still eat it
- 9:49all the time. I just didn't want to be the SOB
- 9:52son of the boss, right? So I said, you know what, mom
- 9:55and dad, you know, we're in Southern California.
- 9:58A lot of our friends culturally surf skate and do all this.
- 10:02Can we open a restaurant that's more like a surf themed
- 10:05restaurant? And they looked at it and goes,
- 10:07you're crazy. You're not Mexican, right?
- 10:10Because I know we're not. But if we're ever going to pull
- 10:13this thing off, this is it. So we came up with the recipes
- 10:16to blend a little bit of the Brazilian culture, the Asian
- 10:19culture and the Mexican. And if every surfer in Southern
- 10:23California when they're go on their first road trip surfing
- 10:27South of outside of the country, right, it's they drive to
- 10:31Mexico, which is what we did and everybody always talked about
- 10:35forever long. I remember it's like, Oh my God,
- 10:38did you ever eat those fish tacos in such and such place?
- 10:41And nobody in Southern California made them.
- 10:44So we said hey here's something that all the surfers talk about
- 10:47were the only kids in the group. Me and my 2 little brothers that
- 10:50know how to cook. So the idea was let's come up
- 10:53with a surf themed Mexican restaurant.
- 10:57That was the beginning of it. And then we found out that all
- 10:59the surfers hang out with skateboarders and hang out with
- 11:01snowboarders and all the other sports.
- 11:04So indirectly what was originally a surf hangout became
- 11:09a surf and sport hangout. So everything to do with
- 11:12actions, this is where everybody comes because all the brands
- 11:16happen to be in Southern California.
- 11:18OK, So if you in again prior to the COVID, if you were going to
- 11:23the beach, I could name you everything that you were wearing
- 11:27and all those brands were manufactured in Orange County.
- 11:30And that was really interesting because snow skate BMX, all of
- 11:34the X. Not just that the brands were
- 11:36based there, but that they were actually doing their
- 11:38manufacturing there as well. Yeah.
- 11:40I mean, again, the brands that created was done here.
- 11:43But again, all the manufacturing was done overseas, right, the
- 11:46production, but all the samples. So pretty much if you were in a
- 11:51skate park or snowboard park, anything like that, any brand
- 11:54that you would have on your back was made by somebody that I was
- 11:58friends with. Gotcha.
- 11:59OK. So the idea was like, hey,
- 12:01there's these great fish tacos that are served down in Mexico.
- 12:05Let's bring that to Southern California and let's kind of
- 12:08make it our own. And what did it look like to
- 12:11sort of take the fish Taco concept and infuse some of the
- 12:15Brazilian tradition and the Chinese culinary styles into
- 12:19that? Well, the first thing we did is
- 12:22the rice that traditionally Mexican restaurants serve are
- 12:26it's red Spanish rice and refried beans.
- 12:29Well, we do white rice and black beans because that's
- 12:33traditionally more Cuban, but also more Brazilian.
- 12:37So all we did is take out all the extra meat parts, the pork
- 12:41made a vegetarian so it'd be more approachable by everybody.
- 12:44So that was the first thing we did.
- 12:46And people literally the first couple of years that coming into
- 12:49my restaurant, they would joke about what were those little
- 12:52rabbit pellets on their plate. It was the black beans because
- 12:55they'd never seen black beans in 1988.
- 12:58So that was 1-2 in. We brought teriyaki into our
- 13:02menu so you could literally get a teriyaki steak burrito.
- 13:06Nobody at the time was doing anything like that unless you
- 13:09went to a Japanese, Korean or anything Asian, right?
- 13:13So we started infusing the flavors and found out that some
- 13:16of the things did really well together, some didn't, right?
- 13:19But again, was just finding that balance and people used to laugh
- 13:22at us. First thing they always ask is
- 13:24don't you know you're not Mexican Goes well, this is not a
- 13:27Mexican restaurant. This is a little bit of
- 13:29everything that I grew up eating.
- 13:32And once I mentioned I was my parents have Chinese restaurant
- 13:35that checked off the Asian box. Once I would mention I grew up
- 13:38in Brazil that I would check off the rice and beans and then the
- 13:40Mexican parts, the tacos and burritos from our surf trips.
- 13:44So everything made sense once you asked me.
- 13:47But a lot of people go, you know, I'm not going there, you
- 13:49know, because 1 is not authentic Mexican.
- 13:52And I would argue, say I never said I was authentic Mexican.
- 13:56I never said I was anything. I just said here's what I like
- 13:59to eat and I'm going to share with you guys and hopefully you
- 14:02guys will like it too. And turned out most people first
- 14:06surf trip to Hawaii, they would eat teriyaki chicken, right?
- 14:10So it wasn't that far from what I wanted to be.
- 14:13I wanted to remind you of places that you travel to surf and this
- 14:17is what you ate. So look at today, like 2 years
- 14:20ago, the most incredible image from the Olympics with that
- 14:24surfer, right? That comes off a wave.
- 14:27It was the biggest image. He's Brazilian, right?
- 14:30So when you look at culturally now, all the best surfer skaters
- 14:34in the world are from Brazil, right?
- 14:37So when they come into my restaurant, they don't know why
- 14:40they are at home. And once they find out that I'm
- 14:42from Brazil, they're like that moment, right?
- 14:46Or it reminds them of when they went to Hawaii, right?
- 14:49And they're like, right? So what is it in your
- 14:51restaurants that feels like Brazil that gives sort of that
- 14:54familiarity? It feels like a surf shack that
- 14:58you literally just walked off the beach in Mexico.
- 15:01That's the initial. And once you start tasting the
- 15:04menu, it reminds you of these cuisines you've had from around
- 15:08the world when you travel. And yeah, you mentioned
- 15:14obviously surf, skate, snowboard, this is kind of a big
- 15:17part of the culture there. And so how so I get like it, it
- 15:21feels like you've just walked in like, you know, right off the
- 15:24beach into kind of a surf shot. How, how did the sort of the
- 15:27other sports kind of like get encompassed into the vibe here?
- 15:31Well, what happens is in California anyway, when it
- 15:34rains, it snows, and when it snows, people go snowboarding.
- 15:39But what happens is during the beach, there's these thing
- 15:42called runoffs, right? All the stuff ends up in the
- 15:45ocean. So for a few days nobody goes
- 15:48surfing because it's polluted, right?
- 15:50So guess what, Everybody's doing the same surfers that can't
- 15:53surf, they're snowboarding. And then they tell their friends
- 15:56up there in the mountains because they there's this little
- 15:58place near the beach that when you come down to go surfing, you
- 16:02should check it out, right? And when there's no surf and
- 16:06there's no snow, you go skateboarding.
- 16:09So the skateboarders are all the other guys saying, hey, when
- 16:12there's nothing going on, you don't need a wave or ice, you
- 16:15know, snow to go snowboarding, go skateboarding.
- 16:18So they talk to each other and there's this place and not only
- 16:22do they come to me, I've done all the events for 38 years on
- 16:27the beach, on the mountains, at the skate parks.
- 16:30So when you see the X Games, U.S.
- 16:32Open a surfing, all of these events, you usually see me there
- 16:37setting up, taking care of all the athletes.
- 16:39I do all the hospitality for these kids, and I joked about it
- 16:4338 years ago. These kids became the Kelly
- 16:47Slaters of surfing, the Tony Hawks of skateboarding, the
- 16:51Shawn Whites of snowboarding. I was there when they first did
- 16:54their first event because there were amateurs.
- 16:56There were kids. And I'd be the guy, you know,
- 16:58literally with the grill serving some tacos.
- 17:01And they all looked and go, what is this guy?
- 17:03Crazy? There's no money to be made
- 17:05here, you know? But I supported them and now
- 17:09they support me, you know, so I get to do all the events right
- 17:11now. So where did you open the first
- 17:14location? The first location was in Costa
- 17:16Mesa and if you know the the history of Costa Mesa in the
- 17:2180s, it was two of the biggest surf brands in the world.
- 17:25Quicksilver and Billabong had their headquarters within a
- 17:29block and four blocks away from my original store, plus a bunch
- 17:32of other surf related brands. So when you have the number one
- 17:36and #2 brand in the world supporting me, it made it easy
- 17:41for all the other brand goes well, if it's good enough for
- 17:43them, it's good enough for me, right?
- 17:46So everybody that surfed and not only did I have the brands and
- 17:50within the first year, in one night, I had four former world
- 17:55surfing champions having dinner in my restaurant at the same
- 17:59time with their sponsors. When kids saw that, it was like,
- 18:03think about, you know, seeing Michael Jordan or any of these
- 18:06celebrities, somebody you really looked up to hanging out with
- 18:10your brand. They made it authentic because
- 18:13it wasn't just me claiming to be a surf themed restaurant.
- 18:17This is where world champions ate and Fast forward, of the
- 18:22four guys that were in that restaurant at the time, the
- 18:25biggest was a kid named Tom Curran.
- 18:27I'm still friends with him this day.
- 18:29He's a three time world champion, right?
- 18:31So that's the thing, you know, and I'm friends with the current
- 18:34three time world champion, John John Florence, right?
- 18:37And that's the thing where people see me and they're like,
- 18:40Wing is not asking for an autograph.
- 18:42I'm actually hanging out with them.
- 18:43There's a whole different, you know, 'cause I'm there
- 18:45supporting their events. So you mentioned within that
- 18:51first year you had, you know, four of these sort of celebrity
- 18:54athletes that were in the shop having dinner with, you know,
- 18:58their sponsors. Was that sort of like the moment
- 19:01that catapulted you or had you had some sort of incremental
- 19:05success leading up to that in the 1st?
- 19:07Year. So what happened was Billabong
- 19:10being the closest factory proximity to me, it was
- 19:14literally a block and a half away, right when I would have, I
- 19:19call it a cockamamie, crazy idea, I would go over there and
- 19:23say, hey, I wanted to go do this.
- 19:25And because nobody in the food industry was asking, their
- 19:30answer was like, what's the harm?
- 19:32What's the worst that can happen?
- 19:34Nothing. People go, that was a dumb idea.
- 19:37But every I call it a stupid idea.
- 19:39I've always had Billabong always said yes, right.
- 19:43So we did a trade show with them, then we did a video
- 19:46premiere with them, right? And what happened was the kids
- 19:49that came, not all of them surfed or were sponsored by
- 19:53Billabong. Some of them were sponsored by
- 19:56the other brands. So guess what happens?
- 19:58Those kids would tell their marketing, their team manager
- 20:02that they came to this and I was there and this is can we do
- 20:06this? Because before me there was 0
- 20:09hospitality in this space. So if you didn't bring your.
- 20:14Food or drink. There was nothing to eat or
- 20:16drink. I was the first one to do it.
- 20:19So Quicksilver Daisy came to me and goes, hey, we're going to do
- 20:23this video premiere party ended up to be a total mess.
- 20:26I mean, cops came to shut it down, whatever.
- 20:29But it was Kelly Slater when when he just turned pro.
- 20:34We did the first video premiere party with him and the rest is
- 20:38history because once I did that, all the other brand goes, Oh my
- 20:42God, you just did with Kelly Sater.
- 20:43He's the hottest new surfer, but he hadn't won anything yet.
- 20:47Then somebody said, hey, we got this thing.
- 20:50We got this thing. And I would say sure.
- 20:52So all these little parties, events, trade show, contest,
- 20:57there was always a band playing at the after party.
- 21:01We're doing the soundtrack for the video.
- 21:04These garage bands were as Green Day, Offspring, Blink 182, and
- 21:11the list goes on. So again, they were all
- 21:14start-ups. Fast forward, they're traveling
- 21:17the world just like all these people are in the Olympics,
- 21:20right? So when I see them on TV,
- 21:22somebody goes, Oh my God, I'm like, I've been friends with
- 21:24that guy for 20-30 years, right? And literally today we're
- 21:29planning another launch for a new band and it's going to be
- 21:34ridiculous. And all my friends are like, how
- 21:36do you get to be that person? Well, because I've done it
- 21:39multiple times before. And you're not starstruck in
- 21:44their presence, right? I think that's probably a big
- 21:45part of it. If if you're there, like, you
- 21:48know, Oh my gosh. Because they've never the person
- 21:51they want to hang out with. Right.
- 21:53Yeah, because they've never been that close.
- 21:55And I'm literally the other day. I mean, my level has gotten
- 21:59outside of action sports because we call it a mutual admiration
- 22:04society. Everybody that does something
- 22:06really good wishes that they could play the guitar, wishes
- 22:10they could hit a baseball, wishes they could catch a
- 22:12football, whatever that may be. So two weeks ago at an Angels
- 22:17Dodgers baseball game, I took my friends on the field to meet
- 22:22Dave Roberts, the manager of the Dodgers, and they're all looking
- 22:25to go. How are you going to do that?
- 22:26Goes I pick up the phone, call one friend that says, what do
- 22:29you need? I need field batting practice.
- 22:30Boom, boom, boom. And they're sitting there going,
- 22:32this is for them. It's unbelievable.
- 22:35But to me, I'm friends with Dave Roberts, right?
- 22:38And I should never know a guy that's got what, 3 World Series
- 22:42reigns, right? But I do because that's the
- 22:45other side of the world. Is that what common is what all
- 22:47the good athletes and celebrities do on their spare
- 22:51time, They give back. So when you start giving back,
- 22:55you can't help it but to meet amazing people.
- 22:59So I want to dive into this a little bit more.
- 23:01This isn't part of the conversation that I, I had sort
- 23:03of expected to unfold, but this is interesting in how you've
- 23:07grown the business and, and tell me if I'm seeing and hearing
- 23:11this correctly, it's sort of this give first attitude that
- 23:14you have. It's oh, there's a thing going
- 23:17on over here and you know, nobody's serving food.
- 23:20Why don't I go there and serve food?
- 23:21This is interesting. This is like a fun group.
- 23:24Like these are my kind of people.
- 23:27I'm just going to go and I don't know what will come from it, but
- 23:29I'll get to meet some. Am I kind of seeing this
- 23:32correctly or, or did you go in from the beginning and you're
- 23:35like, hey, if you guys want me to show up, it's going to be
- 23:38$10,000 for me to come and serve food.
- 23:40You're laughing, so no. No.
- 23:43So what really happened 38 years ago was the first event surf
- 23:48contest was, hey, you know, let me come in and, and take care of
- 23:52all the athletes, the judges, the, you know, all the staffing.
- 23:55And literally the first thing is, hey, we have zero budget for
- 23:58that. There's no line item for
- 23:59hospitality, right? But then I said, hey, how can I
- 24:03still come, right? And they said, you know what,
- 24:07you can come to our warehouse and get schwag T-shirts and
- 24:11shorts. I looked at them like, that's a
- 24:13great idea because that's what I go to work in everyday, T-shirts
- 24:16and shorts, right? So the whole bartering thing
- 24:19wasn't my idea, was theirs to say, hey, we love to have your
- 24:23food. We can't pay you.
- 24:25And but we got stuff. So the running joke that you
- 24:29see, my team is none of us have bought T-shirts and shorts or
- 24:33shoes, watches, sunglasses in the last 38 years because we
- 24:36barter, because everything is made here in Southern
- 24:38California, right? So we came in to make the event
- 24:42better. So I've used the same attitude
- 24:44of the, hey, I'm going to come in and help your little charity,
- 24:47whatever that may be, right? And come to find out all the
- 24:51biggest charities, the way they make more money is by having
- 24:55celebrity endorsement, because I call it shiny objects, right?
- 24:59Everybody loves to take their picture next to whoever that may
- 25:03be. So I'm like, so it wasn't that I
- 25:05set out to go meet these guys. I set out that goes, hey, let me
- 25:09help you with food, whatever it may be that I can help you or
- 25:12going to be better, right? And they call it cost marketing,
- 25:15today's corporate social responsibility, all the stuff.
- 25:18I just did it. There's no fancy term back then.
- 25:21Yeah, I knew that it would be better with me than without me,
- 25:25because without me they'd be eating crackers, right?
- 25:28With me, they'd be eating food. That was the difference.
- 25:30Or drinking wine or drinking beer before they'd be drinking
- 25:33water, right? So I brought my team along,
- 25:37whatever that meant, right? Coke, Pepsi, Monster, all the
- 25:40big breads that would help me do the events.
- 25:43And they all thought, you're crazy.
- 25:46But guess what? Along the way, like I'm trying
- 25:49to think, 'cause you're in Columbus, that's you're in
- 25:53between, right? Because the Bengals play in
- 25:55Cincinnati and the Browns play over in Cleveland, right?
- 25:59You know you're. Crying, IE if you, if I can tell
- 26:02the funny story is the number one draft pick about 20 some
- 26:05years ago and had just won the Heisman Trophy was Carson
- 26:09Bomber. He was a starting quarterback
- 26:11for the Bengals. We went on a road trip to go
- 26:14have fun with him in Cincinnati because I'm friends with his
- 26:17agent, right? So the long story is totally
- 26:21unrelated to me. A friend of mine's family member
- 26:25ended up getting transferred to Cincinnati.
- 26:28And I said, I'll tell you what, being into a new neighborhood,
- 26:32everybody's going to give you, you know, you got to earn your
- 26:35stripes. I said, come to the event that
- 26:37I'm going to do with Carson Palmer.
- 26:40And guess what happened? The entire blog was, how did you
- 26:45get invited to this cornhole tournament on the field of the
- 26:49Bengals when you just moved into Cincinnati?
- 26:52Because, well, one of his friends is a friend of mine and
- 26:56he handles all of his charity. So instantly this kid family
- 27:03became, they headed the neighborhood.
- 27:06Everybody wanted to know how he had the Carson Palmer
- 27:08bobblehead, how he had the jersey, all the things that I
- 27:11don't care about 'cause I'm in California, I don't need
- 27:13anything from Cincinnati, especially if it's got Carson
- 27:16Palmer's name on it, right. So I gave it all to this kid and
- 27:20his family immediately got accepted into the neighborhood.
- 27:24And I'd been able to do that with all kinds of players all
- 27:27over the country. Did you kind of stumble into
- 27:30this kind of give first approach or was it like some sort of a
- 27:33master plan from the beginning or or is it something that your
- 27:36parents taught you growing up? My parents have always said,
- 27:40hey, always help. Don't ask, you know, just if you
- 27:44can help, help. It's as we say, it's the right
- 27:46thing to do. Don't do it because you're
- 27:49getting something for it. That's a transaction, right?
- 27:52Give help when you can't without expecting anything in return.
- 27:58So they always said, and in my head, I'm like, why would I want
- 28:00to do that, right? Because we're all looking at a
- 28:03transaction. I'm going to give you this
- 28:05because I'm getting that. But it turned out that their
- 28:08formula has worked amazingly well.
- 28:12When again, every now and then you're going to get taken
- 28:15advantage of. It is the world, right?
- 28:17So make sure you take those guys out of the group, right?
- 28:21And I always tell my friend, because you know what, that guy
- 28:23missed the point because he's never going to be invited to our
- 28:27team functions again. And we do some really fun things
- 28:31together. So that guy, I'm never going to
- 28:34tell him you're a dodo head taker.
- 28:38But guess what? You're not welcome, right?
- 28:40What's a red flag that you look for, Wayne?
- 28:43Because the The thing is, we call it they can't remember.
- 28:46CRSI won't tell you what the S stands for, but they can't
- 28:49remember, right? So what happens is they're like,
- 28:51hey, Wayne, we're going to do this and I'm going to give you
- 28:53this whatever, right? I'm like, great, when it comes
- 28:55time to get my part of the get, they forget what they promised
- 29:00you. And in my hand I'm like, come
- 29:01on, we're all adults. Nobody forget If I said 246,
- 29:05whatever the number is, right, just fulfill your part of it.
- 29:10If you come back to me and says, Oh my God, can I do this
- 29:13instead? I'm like, yes, but we're not
- 29:16doing this again. And I tell all my friends, by
- 29:18the way, if you ever do business with that guy, get whatever you
- 29:21want first before you do your part 'cause once your part is
- 29:25done, he won't remember what he promised you.
- 29:28And that's my issue. I mean, hey, we're all big boys.
- 29:30I'm going to tell you what I'm going to do because that's what
- 29:32you asked me to do, and this is what you're going to refer.
- 29:35And if that's whatever that may be, right?
- 29:37And IE tickets would be the perfect example.
- 29:41Promoters in general are the middleman.
- 29:44They're not the band and they're not the venue.
- 29:47So they don't control really. They control air, I call it,
- 29:50right? They're there to promote an
- 29:51event. So as part of the transaction be
- 29:55hey, we need food da da, da, da, da, and we're going to give you
- 29:574 tickets to come to the show. I don't really care, but I'm
- 30:01going to tell my crew, hey, by the way, this next concert,
- 30:04you're going to get 4 tickets right now, the day before that,
- 30:07I hey, sorry, Wayne, we can't give you 4 of you 2.
- 30:10What do I tell the two people that I promise?
- 30:12See that to me is an issue, right?
- 30:15And I'm, and I'm not going to argue with you.
- 30:17I'm going to say, OK, remember, I'm going to remember that the
- 30:19next time you need something, right?
- 30:22Because I'm never going to cut you off.
- 30:24I'm just going to make sure I get my 4 tickets before I
- 30:26deliver anything in the future. And people forget that we're big
- 30:31boys, yes, No, our very good terms maybe doesn't exist in my
- 30:36world, right? So either going to do or not
- 30:38going to do what you said you were going to do.
- 30:40And I don't need a contract. I don't need anything.
- 30:43I just need your word that you're going to do it right.
- 30:45So I live in a very like yes or no world, you know?
- 30:49And it sounds like one of the ways that you've been able to
- 30:52build such a great network is through some of the charity work
- 30:56that you do. Can you tell us about what
- 30:59California Love Drop is? Well, so the California love
- 31:02drop was started by call by accident when COVID hit between
- 31:07Wednesday and Friday when they announced in California, the non
- 31:10all non essential business had to shut down.
- 31:13We lost 85% of our business in two days.
- 31:16So literally we went from about 700 employees down to about 100
- 31:20employees. I mean, literally three people
- 31:22in a restaurant that where they used to be 15, right?
- 31:26I had food that was going to be thrown away.
- 31:29I found a way to repurpose it by going out and delivering hot
- 31:33meals to the local hospitals, right?
- 31:36So after about four deliveries, my kid brother basically said,
- 31:39hey, very noble, but we're out of money.
- 31:43So if you're going to keep doing this, you got to find money to
- 31:46keep doing what you're doing. So my girlfriend Wendy, you
- 31:50know, friend, not my wife, said, hey, I heard that you're going
- 31:54out to do this. You're crazy.
- 31:55You're supposed to be at home. He goes, this is what I'm doing.
- 31:58And she said, well, can we name it and I'll help the radio
- 32:03station KLS create a GoFundMe page for you.
- 32:07We can get money. And I'm like, we don't have any
- 32:09money to pay for it. I goes, I'll do it myself 'cause
- 32:12I'm the former head of marketing for the radio station.
- 32:15So we ended up getting Heidi and Frank, the number one DJs in
- 32:18Southern California to every week talk about this movement
- 32:24and ask the listeners. 1.2 million listeners every day
- 32:27goes, hey, if you got some extra change, throw it this way 'cause
- 32:30we'll take the money to make some meals to the front liners.
- 32:33So she goes, we can't be wobbles, it's got to be enough.
- 32:35Her name. She goes, what about the
- 32:37California Love drop? I'm like, why?
- 32:39He goes, well, because we're spreading the love and that's
- 32:42how we started. So then I called my other
- 32:44friends, Monster Energy drink, hint water, Yogurt, Land Cliff
- 32:49Bar, all these companies that were going out to do events that
- 32:53got cut off. So I had pallets of bars,
- 32:59drinks, yogurt that we go together.
- 33:02So not only was I delivering a little burrito, I bring you some
- 33:06desserts, I bring you some snacks, I bring you some drinks.
- 33:10And then the other crazy partner was Vans had just gotten their
- 33:14shipment in for the US Open and Surfing.
- 33:18That got cancelled. So they had trucker hats,
- 33:21bandanas, wallet, everything branded with U.S.
- 33:24Open and Surfing 2020 that they were going to throw away.
- 33:27And it says give it to me and I'll give them to the nurses.
- 33:30Nobody noticed. I said 2020.
- 33:32They'd even got cancelled. They just saw the checker, they
- 33:36saw vans. They're like, Oh my God, I've
- 33:37never gotten a train that right. That normally cost me $20.00.
- 33:42So we deliver schwag, food, treats, and we thought we're
- 33:47going to do the same for a month. 5 1/2 years later, we're
- 33:51still doing it right. So what does it look like now
- 33:53post COVID? So what we've done the last two
- 33:56years, we go to whether nonprofits will go to a golf
- 33:58tournament, right? And instead of saying, hey, if
- 34:02you don't have the budget to pay, we'll find one of our
- 34:05sponsors to donate money so we can come in and provide meals
- 34:09for the golfers. We provide meals to the toy
- 34:11drive, We provide meals to the backpack drive.
- 34:14We come to the Boys and Girls Club, the YMCA, all these places
- 34:18that a little short on their budget because everything is
- 34:21still tight. So we just come in and find ways
- 34:23to bridge the gap, say thank you to the volunteers, to the staff
- 34:28right, that are still there. And we say, hey, we appreciate
- 34:32what you do, right? And we're here for you.
- 34:34So let us know how we can get creative.
- 34:37And besides the meals and all that, we find the items that
- 34:41they need for the kids. So if you need a computer
- 34:44monitor, we go to our partners that view Sonic.
- 34:47If you need school supplies, we go to our partners at Pentel.
- 34:50So we find things that most people are like, where'd you get
- 34:54that goes Well, we have friends. So I because of the surf
- 34:58industry said no to me, but we'll give you product.
- 35:03I became a really good barter. So I go to the companies because
- 35:07it's so much easier to get 3 computer monitors than to get
- 35:11$100 approved. You'd be amazed to get a check
- 35:14from a corporate entity, you got to write 10 page requests and
- 35:19tell them what you're going to do with it and how much they're
- 35:21going to get back. When I just need 3 samples of
- 35:23something come and get it. I see.
- 35:27So you're not going and asking for cash as much as you're going
- 35:30and asking for product or the the thing, the service that that
- 35:34company provides and hey, can we have a few of those?
- 35:37Yeah, and turns out that the people that don't have tangible
- 35:41things that we can use, IE security companies, right, All
- 35:46of these other companies, landscaping, we asked them was
- 35:49hey, can you donate some money? But we tell them this, but you
- 35:52get to pick a charity that you want to support.
- 35:56So now instead of you writing a check for 500, we come in with
- 36:00everything and it's like giving them 10,000 so they get for the
- 36:05same amount of money. They would have gotten this much
- 36:07notice. Now we all show up and we look
- 36:10like we're bringing the world 'cause we're bringing.
- 36:13'Cause you're not just this, the landscaping company bringing a
- 36:16$500 check, it's the landscaping company, the security company,
- 36:19the computer monitor, the school supply, and you show up with
- 36:23everything and you're all this one big giant team and they're
- 36:25like, wow, what have you done, Wayne?
- 36:28Yes, so their content that they're able to create is much
- 36:32bigger than here's a little check.
- 36:34That to me is like nothing, right?
- 36:36But when you show up with all the schwag, all the stuff,
- 36:39people are like, Oh my God, we only wanted this and we got all
- 36:43this, right. And the impact, the content,
- 36:46everything is 10 times bigger. And so who organizes all this
- 36:50today? Me and my friend Wendy, we got a
- 36:53bunch of volunteers, Susie, Brian, we all call each other
- 36:56because hey, what do we want to do next?
- 36:58One of the craziest partner in this whole thing because it was,
- 37:02I call it an accidental again, right?
- 37:05He calls me because the store is not open at 11:00 during COVID.
- 37:09We open at 11:30 because I'm under staff.
- 37:12So he's waiting outside of my store and he goes, why aren't
- 37:15you open? He goes, well, you know, you
- 37:16know, this thing called COVID, we have to shorten the hours,
- 37:19right? So we started talking and I
- 37:21said, my first thing is what are you doing?
- 37:24He goes, we're all at home. And I said, hey, can you come
- 37:27out and help me, 'cause I know that you do a lot of charity
- 37:30work and all the stuff you were scheduled to do got cancelled.
- 37:35And he looked at me and goes, you're out of your mind.
- 37:36I'm not going anywhere with you. I told all the employees, we're
- 37:39staying at home, right? But I said, but we are doing a
- 37:42blood drive in our building because we emptied out half of
- 37:45the building and you need a distancing, right?
- 37:48You have to stand 6 feet apart and all the stuff.
- 37:51And I said, you realize that I'm a partner of the American Red
- 37:54Cross and it goes and KLOS is the official radio station to
- 37:58the American Red Cross. So if you can give me a little
- 38:01bit of money, I'll bring lunches to the nurses that are doing the
- 38:05blood drive and I can talk about it on the radio.
- 38:09And he looked at me and goes, so how much money?
- 38:11He goes, hey, whatever you can do.
- 38:12And he said 300 bucks, he goes, that'll do, right?
- 38:16So all of a sudden we started doing this and I said, you know
- 38:19what? I'm not happy with just you
- 38:22giving me the check. I want you to participate.
- 38:25So very reluctantly, he came to one hospital, stood on the
- 38:29corner. Then he comes to another
- 38:31hospital, stands on the other corner.
- 38:33The 3rd hospital we go to, this is like in a two week period
- 38:36because we were going out almost every day to a different
- 38:38hospital, right? We go to Children's Hospital,
- 38:41Chalk and he again, he's standing on the corner and out
- 38:45of nowhere a nurse just bear hugs him.
- 38:49When remember, this is where everything is distancing.
- 38:52Oh. Yeah, and you don't get close to
- 38:54people. Speechless.
- 38:56This is like May of 2020, right? He's like in shock.
- 39:01And the nurse proceeds to tell them how thankful she is that
- 39:05he's there. And this is the nurse that
- 39:08delivered his premature babies. And all of a sudden light bulb
- 39:13goes on. He goes, I get to thank the
- 39:17people that took care of my babies history.
- 39:21So we then goes, what do you need?
- 39:22We're going to go out. We started doing this right now
- 39:25he's with me. He can't I can't keep him away
- 39:28right. And his entire team is like, I
- 39:32love what you're doing, but why right there?
- 39:36His entire team was. It doesn't make zero sense.
- 39:39Yes, you're supporting Wing. You're going out and doing
- 39:42things that nobody else it. Does make 0.
- 39:43It makes 0 business sense is what they're saying.
- 39:45This isn't contributing to the bottom line.
- 39:48But remember, why do people on the freeways have the personal
- 39:53injury attorneys? Because when you get into an
- 39:56accident, you're gonna remember the first name that you, Oh
- 39:59yeah, call this guy because you've seen that billboard 1000
- 40:01times. It's subliminal, right?
- 40:04But it's top of mind. So three years into this thing.
- 40:09It starts raining like 2 years ago.
- 40:12It has the worst rain in California history.
- 40:16The morning DJ Frank on the radio is talking about how
- 40:20there's a leak at his house, right?
- 40:23I immediately call, you know, Frank goes, Frank, Charles and I
- 40:28will be there tomorrow to fix this thing.
- 40:31We're talking. He lives two hours away from us.
- 40:34Oh, wow. We drive up there, we have a
- 40:36team. We fix the leaks the next 4
- 40:39weeks every time it rains. Frank is like, dude, just call
- 40:44Charles, just call Charles, just call.
- 40:46You can't pay for this kind of advertising because it's not
- 40:50advertising, it's in the news, right?
- 40:5437 years in business, the last two years Charles had record
- 41:00numbers, the best two year of his company's history in sales.
- 41:06And the only difference is here's my sidekick, antis
- 41:10roofing in Irvine, their numbers.
- 41:12And I can't tell you how many other companies that are in the
- 41:15business calling me. He goes, how do I get into
- 41:18action? He goes, I only have one roofer.
- 41:20I don't have one security company.
- 41:21I only have one landscaping. Whoever got in, you're it.
- 41:25I'm not going to go, Hey, let me get another one, right?
- 41:28So unless you get out on your own and I don't like you for
- 41:31whatever reason, you're not getting invited.
- 41:34So all of the people that are on Charles side of the world, the
- 41:38landscaper, all the he brought them all in.
- 41:41They're having amazing numbers as well.
- 41:44Because in the conversation it goes, Oh my God, I heard you're
- 41:47doing this. So when it comes down to the
- 41:50bidding, we're commodities, right?
- 41:52You can choose any landscaper you want.
- 41:54Why is this company getting chosen?
- 41:56Because somewhere in their head, they remember hearing that name
- 41:59on the radio that they were there with me.
- 42:02Right. So you get that goodwill that
- 42:04you don't know you got. But so I can say, hey, Charles
- 42:08didn't spend a single dollar more than he was already
- 42:12spending. He's actually spending less.
- 42:15The amount of exposure he's gotten is tenfold just by the
- 42:20sheer numbers. He's having the best two years,
- 42:23right? Yeah.
- 42:24Wing, I had another. Amazing guest on my show
- 42:27recently, Brad Feld. He's big in that found tech
- 42:32founders. He's he's big in the tech scene
- 42:35and he just released a book that is you guys are like 2 peas in a
- 42:39pod. His book is called give 1st and
- 42:41it's this whole idea of, you know, they're sort of pay it
- 42:44forward, which is 1. It's closely related.
- 42:46But give give first is I'm going to give.
- 42:49I know that I'm going to get something back at some point.
- 42:52It may not be from that person that I gave to, but I'm going to
- 42:56put it out there. And whether you call it karma
- 42:59or, you know, whatever sort of you want to put on it, you know
- 43:02it, it sort of comes back to you.
- 43:04And as I hear you talking and sharing all these great stories,
- 43:09I know that there are listeners thinking, this is amazing.
- 43:12Like how do I recreate this world that Wing has created
- 43:18there in Southern California for himself?
- 43:20Like what advice would you give to listeners who are like, this
- 43:22is awesome? Like, how do I do that?
- 43:24The first thing you do is. Obviously for me, don't, I don't
- 43:29need 20 other restaurants because we're competing for the
- 43:32same service, right? So first get all your suppliers
- 43:36and then get your friends that are in other industry because
- 43:38again, when we talk about a shingle guy and a Taco guy, we
- 43:41shouldn't be hanging out. But guess what?
- 43:43We both keep people safe. I feed their stomach, they keep
- 43:47them from getting wet, right? So indirectly these partnerships
- 43:51tend to work better because one, it's unexpected, right?
- 43:54And the first thing that the question will be is when
- 43:57somebody comes in and asks you for $100 donation or $1000,
- 44:01whatever the number is, ask why. What are you going to do with
- 44:05that $100? Right?
- 44:07And if you can look at them, it requires a little bit more work.
- 44:11But instead of just immediately she goes, here's 100 bucks, you
- 44:14know, get out, right? Ask and how can I help you
- 44:18better? So my approach has always been,
- 44:20oh, you wanted me to put up a tee sign at the golf tournament
- 44:23for $500. So 25 years ago, the very first
- 44:27golf tournament they did, I said, let me look at what you're
- 44:29doing. So I looked at their balance
- 44:32sheet. I looked at all the money that
- 44:33they spent to put on this golf tournament.
- 44:35And I said, here goes OK, here's two line items right here, food
- 44:39and beverage that you're doing for lunch.
- 44:42If I can supply you with that, I'm going to save you $5000.
- 44:48Do you still want the 500? And the other thing goes, of
- 44:51course I want the five grand. Then the next question is how
- 44:54you going to make that happen? Because I happen to know the
- 44:57manager of that golf course. So I'm going to ask him to say,
- 45:01hey, on this tournament, the food and beverage, I'm going to
- 45:04donate, but I'm going to help you with another tournament that
- 45:08you're trying to get for your golf course because I can
- 45:11provide the same service to them.
- 45:13So now when you're competing for that other charity to come to
- 45:18your golf course, you can knock out $5000 off of their bill,
- 45:23which makes you a more attractive golf course because
- 45:26you got the green fees, breakfast, lunch and dinner.
- 45:29If I can knock one of the four items out, because I know every
- 45:32event, here's the balance sheet, right?
- 45:34You're going to be able to get them.
- 45:35And they're like, oh, the bartering thing, right?
- 45:39So I always ask, how do I make it better?
- 45:44And if I can't make it better, I usually don't get involved.
- 45:47That doesn't ever happen because I can, because remember, I'm a
- 45:51finance guy. So I can look at what they spend
- 45:54to raise money and I can usually find 3 or 4 items, if not more
- 45:59that I can knock out. And I said, OK, I can help you
- 46:02with these items. Now you can make more money, you
- 46:05can be more effective, right? And that's what they end up
- 46:08doing. So I tell people, don't write
- 46:10checks, don't do any of that. Get engaged, get involved and
- 46:14see how you can truly make a difference and get to meet the
- 46:18people. And all of a sudden they're
- 46:19like, Oh my God, that was amazing.
- 46:21When when are you going to write your?
- 46:23Book, you know. There's something brewing here
- 46:28that. We've been talking about.
- 46:29It for years. One of these days you know I'll
- 46:31get to it, but right now I'm just having fun sharing the
- 46:34stories via shows like this and telling people that hey, instead
- 46:39of asking what's in it for me, ask him how can I help you guys
- 46:44right? And then the answer is like,
- 46:46hey, you could write a bigger check.
- 46:48That's always the easy one, but that's one in I want to feel
- 46:52like, I feel like your story is sort of this.
- 46:54Marriage of Brad Feld's book give 1st and unreasonable
- 46:59hospitality, which I'm sure you're familiar with, right?
- 47:02It's sort of you're the love child of that yes, you do things
- 47:06that make. Almost zero sense, but it'll
- 47:09make somebody else's life a very memorable occasion.
- 47:13If you can do that for people, people always going to remember
- 47:16you because you're the one responsible for that moment in
- 47:20their lives, right? Unreasonable.
- 47:22Ask me that isn't amazing. He and I spoke at the same
- 47:25conference two years ago and I was like, this guy is amazing,
- 47:29but he reminds me of me because my life is every one of my
- 47:34friends that calls me and goes, Oh my God, I wish I could do
- 47:36this. I'm like, let me make a couple
- 47:38of calls and they look at me and goes, you're crazy.
- 47:41You're not getting anything out of it.
- 47:42He goes, yes, but if I can help you, your kid, your wife,
- 47:47whatever that may be, you might Remember Me some point in the
- 47:51future. And I don't know what's going to
- 47:53come of it, right? But I will help you get what you
- 47:56need today with 0 expectation of what I'm going to get in the
- 48:01future. Right?
- 48:02OK, let's wait. Let's come back to.
- 48:04Restaurant, you had the first location.
- 48:06At what point were you like, I'm on to something here and we're
- 48:09going to open location #2 It wasn't so much that I had
- 48:13something. There, I literally had a friend
- 48:15of mine's fraternity, one of my fraternity brother's dad that
- 48:18lived in Laguna Beach was about 30 minutes away.
- 48:21That said, hey, I'm tired of driving to Costa Mesa once every
- 48:25few weeks there's a spot open in Laguna Beach.
- 48:28I think I need you to come and look at it.
- 48:31And if without him, I would have never found this place.
- 48:34And just to give you an idea, in California and probably in a
- 48:37liquor store near you, there's a Margarita mix called La Paz.
- 48:41It's been around for 50 some years, right?
- 48:44It was started by this restaurant, was a bartender
- 48:46there and they named it after the restaurant.
- 48:49But I'm pretty sure the bartender never got paid for it,
- 48:51right? It was a customer that at least
- 48:53got the recipe. This restaurant had been empty
- 48:57for three years because they wanted to demolish it because
- 48:59it's on Pacific Coast Highway overlooking the ocean.
- 49:02I literally came in knowing what I know about restaurant
- 49:05permitting and I said hey, here's what I'm willing to pay
- 49:09and only if I can keep the building as is historical.
- 49:14By naming it a historical building, I didn't have to touch
- 49:17it. I just basically brought in
- 49:19equipment, put lipstick on it, and I was able to open the store
- 49:23and the landlord owner of the building would come in and get
- 49:27her nails done next door once a month.
- 49:29I gave her a check. It was 1/5 of what the people
- 49:33across the street were paying. And I told her you've owned the
- 49:36building for 50 years. This is more than you know your
- 49:39mortgage in it, whatever. Plus you already own it free and
- 49:41clear. And I said but one thing a year
- 49:44from today I'm either going to give you the keys back because
- 49:48I'm gone out of business or I'm going to buy the building from
- 49:51you. And she looked at me and goes
- 49:53game on. A year later I bought the
- 49:55building from her and I said I need another favor.
- 49:58I'm going to basically double the payment because now I'm
- 50:02paying mortgage and I need you to carry the paper for a few
- 50:05years until I can get a refinance.
- 50:08So she did that a few years later, paid her entire amount
- 50:12off, and the rest is history. So basically the first
- 50:14restaurant was because people got tired.
- 50:17The third restaurant was the same people from the east side
- 50:19of Costa Mesa got tired of coming over.
- 50:21So we opened that and that's how we started opening because
- 50:25people said, hey, it's too far, can you open here?
- 50:28I mean, so think about that for a second.
- 50:29So the demand was already there. So then we opened Lake Forest,
- 50:33we opened Tustin, we opened Huntington Beach and just kept
- 50:36growing. And how many locations do you
- 50:38have now? We lost about.
- 50:41Almost 15 stores during COVID, like colleges, special venues
- 50:47and whatnot. So I think we have 42 locations
- 50:49now. OK.
- 50:51What do growth plans look like? Going forward, we just reopened.
- 50:55I call reopen the first one in Austin, TX, where at one point
- 50:59before COVID we had three locations.
- 51:01We're opening in the Orange County airport shortly and we're
- 51:05actively looking at sites to see if we can expand.
- 51:10But again, California is not necessarily the most business
- 51:14friendly state on the on the United States.
- 51:16So other states that are more business friendly is probably
- 51:19what we're looking at are these states that still.
- 51:23Have sort of a like a surf culture or do you think that's
- 51:26not necessary not necessarily because they're.
- 51:28Skateboarding in all the states, pretty much it's what I call it
- 51:32aspiration because no matter where you live in the United
- 51:35States, on your To Do List is go to Disneyland.
- 51:39OK, so California has a lot of aspirational destinations like
- 51:43Hollywood, whatever. And one of them is the beach,
- 51:46the whole surf culture. So going to one of my
- 51:48restaurants in Vegas, New Jersey, Colorado fulfills that
- 51:53bucket because for that 30 minutes, hour, you feel like
- 51:56you're on a beach shack somewhere in California or
- 51:59Mexico. I want to take a little detour.
- 52:02For a moment, Wang and I would like to talk about a serious
- 52:05challenge that you've overcome, whether it's something personal
- 52:08or professional, and hear how you got through it, what you
- 52:11learned. You know The thing is.
- 52:14Like when we talk about finance, you never think, you know, they
- 52:18say you should have money for the rainy day.
- 52:21So back in the 90s we had a fire in Laguna Beach in the hills and
- 52:27rains that fall, of which all the mud slides, right?
- 52:30So for about 3 days you couldn't get to our store.
- 52:34So we shut down. And then on Friday, we're like,
- 52:38how are we going to make payroll?
- 52:39Because this is when, you know, two or three years into the
- 52:42business, we only have three stores, right?
- 52:43So cash flow is king. So a lot of people, so we learn
- 52:49early on, you know, that say, hey, you should have a few
- 52:52dollars in the savings account for literally they call it the
- 52:55rainy day because literally it fires.
- 52:58And then the rains came and it flooded the Canyon because all
- 53:01the muds came down. You couldn't get to our store.
- 53:04So not only could our staff not get there, customers couldn't
- 53:07get in, right? So we learned, you know, so
- 53:10these are all the things start planning, right?
- 53:12It's not a thing that they say save it for a rainy day.
- 53:15It's a natural fact of life for us, right?
- 53:18So we always plan now ahead for these kind of things that are
- 53:22outside of your domain. Knock on wood.
- 53:25We haven't had any earthquakes. Well, we've had quite a few
- 53:27fires and rain issues in Southern California.
- 53:30And so when that first instance happened and you guys were.
- 53:33Struggling to make payroll. What did you do?
- 53:35How'd you get through that? Luckily we have mom and dad.
- 53:40You know, so I said, hey, mom and dad, we need to borrow a few
- 53:42dollars until next week until we can, you know, get back on our
- 53:45feed. And they've always been
- 53:47supportive. But that's literally the only
- 53:49time in the history of our company that we learn the hard
- 53:53way. You got to have a little bit of
- 53:55money in the bank, right? So all the guys that are
- 53:57starting have a little rainy day money just in case something
- 54:03happening, like when you're in the town, it could be a tornado,
- 54:05right? It could be something, but it's
- 54:07going to happen no matter where you are in the country.
- 54:10Wayne, what is your superpower? Me is.
- 54:15Paying attention, I think, right.
- 54:17I, I think I listened to. So the first thing you mentioned
- 54:20where you're in Columbus, OH, I'm thinking about all the
- 54:23things that I could do with you in Columbus, OH.
- 54:26And at the top of my mind, nothing comes to mind yet
- 54:30because there's nothing that I know of there, right?
- 54:33But if there was, then I'm like, hey, the next time in Columbus
- 54:36we're going to go see this or we're going to go hang out
- 54:39there. But pretty much all my friends
- 54:41from around the country, they're amazed about what I retain by
- 54:46listening to people like their kids, their wives.
- 54:49I go, hey, your kid wants to go see this.
- 54:52And they're like, you know, what are you talking about?
- 54:54Because I remember he liked baseball, right?
- 54:57So I tend to remember things because I want to truly make
- 55:01something happen by, you know, and I can only do that if I pay
- 55:05attention to what you do, you know, 'cause I do see a picture
- 55:08behind you. There's a little, there's an
- 55:10adult and a little kid, you know, and there's some hearts
- 55:13there. So these are the things that
- 55:14people, you know, you look at that, those are clues, You know,
- 55:18they're very easy. You know, when you walk into
- 55:20anybody's office, look at, they always have school memorabilia,
- 55:24right? So the easiest one for me in
- 55:26Southern California is if you went to USC, 'cause USC has
- 55:30produced at least five former NFL quarterbacks.
- 55:33I think 1 is still playing. Sam Darnold is still playing.
- 55:38But in of the five, two of them won Heisman Trophy, right?
- 55:42I'm friends with all 5. And people that went to USC will
- 55:46sit there, go, how are you friends with guys that you
- 55:48didn't even go to school with? And the answer is I do all their
- 55:51charity work and that's, you know, and people go, wow, you
- 55:56know, so that's what I'm really good at.
- 55:58So if you think of a big school, I go through my mental role that
- 56:02goes, oh, such and such went there, you know, and then I'll
- 56:06connect the dots and the next thing you know, when I come to
- 56:09see you in Columbus, we're going to go see the Buckeyes.
- 56:11That whatever, right? And it'll be something.
- 56:13And you go, what? I go, well, I remember.
- 56:18So here's what I'm piercing together.
- 56:19You've. Got a good memory?
- 56:21You've got a gigantic heart and then you seem to have this
- 56:25ability to play 3D chess with. How do I connect people to make
- 56:29a difference and to make an impact on people's lives?
- 56:32Yeah, that's it. That's all it is.
- 56:34Because if I. Can do that for you, right?
- 56:37Because the first thing you mentioned was your HR service,
- 56:40right? So in my head, I'm like, we can
- 56:42talk about that, figured out what you do and see how, you
- 56:47know, like, IE my wife has found corporate Wellness dollars from
- 56:53insurance companies. So now instead of going to an HR
- 56:56department and selling her services, she goes here, here's
- 57:00what we're going to do with the $10,000 from your insurance
- 57:03company. They look at her was what?
- 57:04How do you know that? Because, well, that's her job,
- 57:07right? All of a sudden it's a much
- 57:08easier sell to the HR lady because she's not asking for
- 57:12money. She's going to find a bucket
- 57:15that they didn't even know existed, right?
- 57:18And all of a sudden she's doing yoga classes, a happy hour, a
- 57:23stretch class, a massage class, whatever Pilates class in their
- 57:28offices. And they're not paying for it
- 57:30because there's a bucket of Wellness dollars in almost every
- 57:33insurance, you know, health services, whatever provider.
- 57:36And so that's what she does. And she's really good at it.
- 57:39And from time to time she goes, wait, can you come in and do a
- 57:42show and tell, show them how to make a salsa, a healthy version
- 57:46of something. And I come in there, I'm getting
- 57:48paid to, you know, put a blender together and show them how to
- 57:51make salsa, you know, instead of buying something that's got all
- 57:54the preservatives in the store, right?
- 57:56And that to me is exciting, right?
- 57:58So eating healthy is a big part of our lives.
- 58:01My wife has found a way to make a living doing that, right?
- 58:04So we're always tag teaming each other and all kinds of stuff.
- 58:08You know where the world's like it's a very small because if you
- 58:11can figure it out how to add value, make people lives better,
- 58:15right, you're going to get that business right.
- 58:18So we don't think that's such a a beautiful and a.
- 58:22A positive way to kind of move through the world.
- 58:25Like I, I have to imagine living inside of your skin weighing
- 58:29it's, it's there's, there's just a, a sparkle to it because the,
- 58:35the way that you approach things and oh, like, oh, I'm looking at
- 58:39Anthony's back. He's got a kid and a heart.
- 58:41He's in Columbus. And how can I like it?
- 58:44It's give first rather than what can I get from this meeting?
- 58:48What can I get from this transaction?
- 58:50Yeah, Because if I can add value to your life.
- 58:52You're going to call me and you're going to always remember
- 58:55there's this kid in Southern California because one day
- 58:59you're going to come to Disneyland, right?
- 59:01If you haven't already been, well, maybe that day you're
- 59:03going to call me because hey, I'm thinking about bringing my
- 59:05son, daughter to Disneyland. And I'm say, well, this would be
- 59:08the best way to do it, right? Because one, it would be more
- 59:11fun, cost effective, and you're going to have a great
- 59:14experience, right? Because otherwise you can just
- 59:17do it on your own and I guarantee you it'll be more
- 59:19expensive, won't be as much fun and you know, it won't just I'm
- 59:24just going to make it better, right?
- 59:26So I tell all my friends, who goes, what do you want to do and
- 59:28how do I make it better, right? How does how does your ethos
- 59:32show? Up for your employees the same
- 59:36way. Literally.
- 59:37Yesterday, my office manager goes, hey, can I go see this?
- 59:42I'm like, yeah. And he goes, John is working
- 59:44there, so I'll make sure you can go.
- 59:46And she goes, oh, OK. And he goes, well, what about
- 59:49this concert at the House of Blues goes, well, such and such
- 59:53is over there. I'll just call it in and you can
- 59:54go there too. And she's just look at me.
- 59:56You just you, you told me you wanted to go see it.
- 1:00:00And I'm just picking up the phone and make sure you can go.
- 1:00:03So my employees, they know. That Uncle Wing will pretty
- 1:00:07much, you know, within reason, I can do almost anything they
- 1:00:10need, right, Uncle Wing, is that what they call you?
- 1:00:13And it's. All it's Uncle Wing, you know,
- 1:00:15it's like, hey, you know I'm. Having this, you know, and I
- 1:00:17already know if you have kids, you know, you don't have to ask,
- 1:00:21right? Just say, you know, because
- 1:00:23water parks, theme parks, when we do the giveaways, you know,
- 1:00:28I'll make sure that they get to be a part of the giveaway,
- 1:00:30right? So they can go because why not?
- 1:00:33You know, we're going to have the general population win X
- 1:00:36number of tickets as a sponsor. I'm going to get a number of
- 1:00:41tickets, right? So I make sure that they're part
- 1:00:43of that, right? So I want them to have
- 1:00:45experiences as well. If people are listening, and
- 1:00:48they would. Love to do what you're doing or
- 1:00:51do it with you. Be part of some of the
- 1:00:53philanthropic efforts. What can they do?
- 1:00:57How? How do they get?
- 1:00:58Involved. How do they learn more about
- 1:00:59this? Basically, go to the website The
- 1:01:01California Love Drop. See what we've done there,
- 1:01:03right? And literally we can replicate
- 1:01:06that in any aspect. I just had recently a couple
- 1:01:11that really wanted to get into what I'm doing, but I said they
- 1:01:14go, but what fulfills your bucket?
- 1:01:16Like what are you guys excited about?
- 1:01:18And they mention pets. I'm like, let's do it for pets,
- 1:01:22not for humans. And they looked at me completely
- 1:01:24bewildered and I'm like, it's the same thing.
- 1:01:27Instead of food, we're going to do treats like pet food all.
- 1:01:31So two months in, they're like, we are having the most fun we've
- 1:01:38ever had in our lives. They created a thing called the
- 1:01:41Project PAW. Instead of Project, it's
- 1:01:45project, right? The good project.
- 1:01:48It's a husband and wife and they go out to local shelters and
- 1:01:52bring treats. I said the model is you're going
- 1:01:55to have to fund it initially, just like I funded mine.
- 1:01:58And the next step I'm going to give you stuff that you can
- 1:02:01augment what you're doing. And then you go out and find
- 1:02:04sponsors just like I did. And it's a 2 step.
- 1:02:07You just can't go out because you at a certain point you're
- 1:02:11going to run out of money if all you do is get.
- 1:02:13So if you can start getting some products and cash, whatever it
- 1:02:16is to offset it, right? And they're slowly doing it.
- 1:02:21And literally I see him now twice a week, complete strangers
- 1:02:26to me because I didn't know him two months ago.
- 1:02:28I just gave him the game plan of what I did.
- 1:02:31And I said you guys can do the exact same thing with pets going
- 1:02:34to shelters. And they're literally in just a
- 1:02:38week ago, I introduced them to one of the coolest, I call it
- 1:02:42Dutch hounds around. It's called Rowdy.
- 1:02:45She she is a professional skateboarder Wiener dog.
- 1:02:51OK, she's been at the X Games. She's she's literally won all
- 1:02:55these races. And I said the difference is
- 1:02:59when you do a pet adoption day now and that Wiener dog shows up
- 1:03:04Rowdy, it's like a celebrity showing up.
- 1:03:08The number of dogs that will get picked up that they adopted will
- 1:03:13be like 5 full if he she's not there.
- 1:03:17So you mentioned budget and like.
- 1:03:20You have to fund it a little bit on the front end, but you can't
- 1:03:23be given away too much. You're going to start running
- 1:03:25out of money. Like what do you think from your
- 1:03:26experience, people who have done this, like how much money do you
- 1:03:30think somebody needs to get an idea like this kind of rolling?
- 1:03:33It depends on what you're trying to do.
- 1:03:36Right, because if you don't have the money, but you have access
- 1:03:39to the stuff that the kids or whatever needs, you can start
- 1:03:43with that right. So if you know somebody that
- 1:03:45owns a Michael's friends or any of these places that have items,
- 1:03:49right, then you turn around and goes, hey, when it goes out of
- 1:03:52season, can I have it when it when you're changing this, can I
- 1:03:55have it when it's slightly damaged, can I have it right and
- 1:03:58find a way to repurpose it right.
- 1:04:00So I'm amazingly resourceful because I've been neutered for
- 1:04:03so long. I know what everybody makes,
- 1:04:06right? So like the T-shirts that we do
- 1:04:08for charity, for instance. That's a huge expense.
- 1:04:12A blank cost you let's say 5 to $10 plus silk screening, another
- 1:04:162 to $3.00. So you're easily 10 to $15.00
- 1:04:19into AT shirt to promote your new charity, right?
- 1:04:24Well, I got one of the surf brands that will donate the
- 1:04:26blanks. So that eliminates 80% right
- 1:04:29there, right? Or the hats.
- 1:04:31That's another 80%, right? So all of a sudden you can show
- 1:04:34up branded, right, to promote your new charity and you didn't
- 1:04:39have to spend any money. So I've helped quite a few
- 1:04:41startups with just that because they're like, we really like our
- 1:04:45volunteers to be able to wear something when they're at the
- 1:04:47beach cleaning to this or serving the dogs or whatever
- 1:04:50they're doing, right? So I said, OK, that's easy for
- 1:04:52me to do. So then we, we go through the
- 1:04:54whole process again, I think my financial strategy goes, what
- 1:04:57are you trying to do and what are the items that we need to
- 1:05:00knock out, right? So if I can help you look bigger
- 1:05:04than you are, right, then people want to be a part of your
- 1:05:08initiative, right? So you got to take baby steps.
- 1:05:11It might cost you $100, it might cost you $1000.
- 1:05:14I, I don't know what you're doing right, and where you are
- 1:05:16in the country, but if you look at your network and see if who
- 1:05:20can provide that service, right, Then you can go, oh, I can call
- 1:05:24John, I can call Tom, I can call Bob, right?
- 1:05:26And all of a sudden they're pitching in, right?
- 1:05:29And all of a sudden you have a movement, right?
- 1:05:32So just think of, I call it a Tom Sawyer, right?
- 1:05:35You're there painting the fence. If you can make it look fun,
- 1:05:38Everybody want to be painting the fence with you.
- 1:05:40So that's what I'm able to do. I make it fun because I'm going
- 1:05:44to be backstage, but you can only come backstage when you've
- 1:05:47gone to the shelter with me the week before, right?
- 1:05:50So I'm very like, here's the deal.
- 1:05:52If you say no to the shelter, you're not coming backstage with
- 1:05:55me, right? Because I already know you're a
- 1:05:58taker, right? So everybody that's willing to
- 1:06:00do, you know, the shelter, then you can come to the backstage
- 1:06:04and all the things will kind of, you know, and it's a cycle and
- 1:06:08everything works beautifully. It's a flywheel.
- 1:06:11Yeah. So when you you have a lot of
- 1:06:12volunteers. That are willing to.
- 1:06:13Donate and participate and volunteer.
- 1:06:16You don't have any overhead, right, because labor and
- 1:06:20whatever the donation product is, service is the the money,
- 1:06:23right. But if all of a sudden the
- 1:06:25California left drop has zero overhead, right?
- 1:06:28That's why we can function like a very lean machine because
- 1:06:31everybody donates. Wing, I've just got one more
- 1:06:33question for you. But before I ask.
- 1:06:35It I'm going to do 2 things. First, I'm going to invite
- 1:06:37everybody listening to pause for just a moment and hit the follow
- 1:06:40or subscribe button on your favorite podcast app.
- 1:06:43We've had a fantastic interview today with Wing Lamb from
- 1:06:46Wahoos. I want you to continue to get
- 1:06:47more great interviews like this. Wing, I also want to let people
- 1:06:50know the best way to get in touch with you.
- 1:06:51So I'm going to mention two of your websites here, wahoos.com,
- 1:06:55WAHOOS for the restaurant and then it's California
- 1:06:59lovedrop.org for the philanthropic.
- 1:07:04Work that we've been. Talking about any other ways
- 1:07:06that you would recommend folks to, you know, either follow your
- 1:07:08story or connect with you. You can always go on LinkedIn,
- 1:07:11you know. Find me on LinkedIn.
- 1:07:12Wing lamb I mean, because there I I again, it's easy for me to
- 1:07:15filter out because I got a lot of spam coming through these
- 1:07:19days, right. And then we can talk about it
- 1:07:21and I'd be happy to, you know, kind of give you a few tips on
- 1:07:24how to so in it you'd say, hey, this is what I'm looking to do.
- 1:07:28This is what I'm excited about because it might be
- 1:07:32environmental. You want to clean the lake.
- 1:07:34You might want to save a tree. I don't know what you want to
- 1:07:36do, but in my group, either I've done it myself or I know
- 1:07:40somebody who's done it right. And I'd say here's a few options
- 1:07:44that you could do right. You can be a Boy Scout.
- 1:07:46Why? It doesn't matter what it is
- 1:07:48that you want to do. There's a road map to doing it
- 1:07:52right. And if I feel that you're doing
- 1:07:54it for the right reason, right, not to be like, look at me, look
- 1:07:58at what I'm doing. We don't do that right?
- 1:08:00So then I, by talking to people, I can usually filter that out
- 1:08:04because I'll be asking a lot of fun questions like where have
- 1:08:08you been? What have you done, da, da, da.
- 1:08:10And I hate to say it, but I'm going to check you out, right?
- 1:08:13That's what the Internet is for, to see if you're genuinely
- 1:08:16interested in helping people, right?
- 1:08:18Because otherwise, if you're just trying to make a buck doing
- 1:08:21this, call somebody else. I'm not interested in that,
- 1:08:24right? But if you end up making money,
- 1:08:27then yes, but not, I want to make money by doing this, right?
- 1:08:31So I'm very purposeful in who I help.
- 1:08:34I like that. So last question for you.
- 1:08:36Wang, you and I reconnect a year from now and you're really
- 1:08:40excited because you're celebrating a big thing.
- 1:08:42What is that big thing you're celebrating one year from today?
- 1:08:45You know, right now I think milestones.
- 1:08:48For me, it's mostly about seeing my kid grow.
- 1:08:52I I do have an older son, Greg, who's 38 and I have a little one
- 1:08:56that's 10, right? It's seeing him go from like the
- 1:09:01pure jump for him this year for the junior lifeguards, a major
- 1:09:05milestone. The fact that he swam the
- 1:09:08monster mile, which means you run a mile and swim a mile.
- 1:09:11He was in the upper half of the kids that didn't quit, right?
- 1:09:14Things like that are exciting, right?
- 1:09:17But more important is like, to me, like maybe five years from
- 1:09:21now is knock on wood, is to celebrate my parents like 98th
- 1:09:25or 99th birthday, right? They're still alive.
- 1:09:28They're kicking it. They're getting ready to go to
- 1:09:30China this weekend to visit their homeland for maybe the
- 1:09:33last time, right? And to me, that's to me is all
- 1:09:36that it's seen to people around me, you know, get to where they
- 1:09:39want to get. I think for the most part, I am
- 1:09:43here. I mean, there's really not a
- 1:09:45whole lot, you know, more that I think, oh, my God, I would be so
- 1:09:48much happier if I did this. Yeah, there's a lot of things,
- 1:09:51but I'm happy, right? I love the life that I live.
- 1:09:55But more important, I love helping others, right?
- 1:09:58That to me is much more exciting.
- 1:10:00The pain for it is way more exciting.
- 1:10:03Wing lamb from Wahoo's fish Taco.
- 1:10:05I want to. Be the first to thank you for
- 1:10:06sharing both your time and your story with us today.
- 1:10:08I really appreciate it. Thank you folks.
- 1:10:12That's another episode of the inspired.
- 1:10:14Stories podcast. Thanks for learning with us
- 1:10:16today.