Latest / The AI Adoption Podcast
AI Won’t Replace Humans; Humans Will Replace Humans Who Don’t Use It, a conversation with Jenna Shanks
In this episode of the AI Adoption Podcast, Jenna Shanks from NICE and I talk about the transformative impact of AI on customer experience and operational efficiency. She shares insights on how AI is being integrated across various industries, the cultural shifts required for successful adoption, and the importance of knowledge management. Jenna emphasises the need for organisations to embrace AI to remain competitive and highlights the skills necessary for individuals to thrive in an AI-driven world.
Listen to find out why Jenna says: “What worked in the past isn’t necessarily going to work…
The skinny
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