Latest / Hey Docs! / Remote Care & Modern Workflows in Orthodontics with Matt Miller, DentalMonitoring

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Remote Care & Modern Workflows in Orthodontics with Matt Miller, DentalMonitoring · Hey Docs!

• 0:05
  Speaker 1: Welcome to the Haydocks Podcast with your host Jill Allen.
• 0:09
  Speaker 1: Today I am joined by Matt Miller from Dental Monitoring,
• 0:12
  Speaker 1: a company helping orthodonic practices rethink patient communication, monitoring, and
• 0:18
  Speaker 1: workflow through AI powered remote care technology.
• 0:22
  Speaker 2: As practices continue balancing.
• 0:24
  Speaker 1: Efficiency, patient expectations, and growth, remote monitoring is becoming a
• 0:29
  Speaker 1: much bigger part of the conversation. In this episode, we're
• 0:32
  Speaker 1: talking about how systems like Dental Monitoring can support startups
• 0:36
  Speaker 1: and establish practices alike, improve the patient experience, and help
• 0:40
  Speaker 1: practices scale more intentionally through technology and smarter workflows.
• 0:45
  Speaker 2: So let's dive in.
• 0:47
  Speaker 1: And now a word from the sponsors who make this
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• 1:13
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• 1:16
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• 1:17
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• 1:20
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• 1:23
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• 1:27
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• 1:32
  Speaker 1: dot com forward slash Jill Allen. Are you thinking about
• 1:41
  Speaker 1: opening an orthodonic practice. I know it's a big decision,
• 1:45
  Speaker 1: but saving twenty five percent on the Adeck equipment you
• 1:48
  Speaker 1: need to get started, That's an easy one because Adeck
• 1:52
  Speaker 1: has a special program called smart Start designed to help
• 1:56
  Speaker 1: you launch your first practice. You get up to twenty
• 2:00
  Speaker 1: five percent off your Adeck orthodonic equipment and furniture. You
• 2:04
  Speaker 1: also get complimentary services to help you run and grow
• 2:07
  Speaker 1: your business, and my favorite part, access to the smart
• 2:11
  Speaker 1: Start pricing for two whole years after you open your doors.
• 2:16
  Speaker 1: That gives you flexibility to add more shares as your.
• 2:19
  Speaker 2: Cash flow grows. It's pretty smart.
• 2:22
  Speaker 1: As an orthodonist, you care about getting all the little
• 2:25
  Speaker 1: details right and Adck really got it right with this program.
• 2:29
  Speaker 1: So starting off with the big savings on Adeck equipment
• 2:33
  Speaker 1: sounds good to you. The AdEx Smart Start is definitely
• 2:37
  Speaker 1: worth a closer look. Just follow the link in the
• 2:40
  Speaker 1: show notes to learn more. Matt, I am so excited
• 2:48
  Speaker 1: to have you on Haydos. Thanks for being here today,
• 2:50
  Speaker 1: thanks for having me looking forward to it.
• 2:52
  Speaker 3: Yeah.
• 2:53
  Speaker 1: Yes, So the way I love to start off our
• 2:56
  Speaker 1: episodes and get us started is have our guests shared
• 3:00
  Speaker 1: just a little bit about themselves, about your background, how
• 3:04
  Speaker 1: you got into working in orthodonic practices through dental monitoring.
• 3:08
  Speaker 2: So if you can start us up that way.
• 3:11
  Speaker 4: Yeah, it's been a fun career. Just to be totally transparent.
• 3:13
  Speaker 4: I mean, I've been in the ortho field now going
• 3:16
  Speaker 4: on eleven years. All of my time in dental has
• 3:18
  Speaker 4: all been an orthos so I'm a self professed orthosnob love.
• 3:22
  Speaker 4: It came over to DM about six years ago, actually
• 3:24
  Speaker 4: coming up on six years in July. Was previously a
• 3:26
  Speaker 4: gac rep with this BRACEROONA shout out to Mike wille
• 3:29
  Speaker 4: who brought me into this field.
• 3:31
  Speaker 3: Eleven years ago.
• 3:32
  Speaker 4: That's great, a very very fun career. I'm in ortho
• 3:35
  Speaker 4: because of him. I met him and that's the path
• 3:38
  Speaker 4: I want to go. Ironically, I've never even had orthonic treatment.
• 3:41
  Speaker 3: I have been.
• 3:42
  Speaker 4: I've been pushed into numerous chairs and numerous practices by
• 3:45
  Speaker 4: some of the best doctors around. Going right, I could
• 3:49
  Speaker 4: fix the crowding, but all right, Yeah, I came over
• 3:55
  Speaker 4: to DM because I saw what it was capable of doing.
• 3:57
  Speaker 4: I saw sort of the early vision of what the
• 4:00
  Speaker 4: impact could be for practices and how we could shape
• 4:03
  Speaker 4: and strengthen the Orthdon offices and being able to be
• 4:06
  Speaker 4: a part of that was sort of a dream and
• 4:08
  Speaker 4: coming over it's been a very exciting career a DM.
• 4:12
  Speaker 4: I think it stays exciting because of our evolution with
• 4:16
  Speaker 4: the practices, our evolution with the economy, our evolution with
• 4:18
  Speaker 4: the market, and seeing, you know, not just as a
• 4:21
  Speaker 4: single source solution, it's just full spectrum what we're able
• 4:25
  Speaker 4: to do, And yeah, keeps it exciting.
• 4:28
  Speaker 2: Yeah, that's great.
• 4:29
  Speaker 1: Well, I have been in this industry for gosh, it's
• 4:32
  Speaker 1: kind of crazy to say over thirty five years now, Yeah,
• 4:36
  Speaker 1: just a couple of years, just a couple of years,
• 4:38
  Speaker 1: and in my own business for the last twenty and
• 4:41
  Speaker 1: one of the things I will say is it has
• 4:43
  Speaker 1: been such a cool thing to see technology changing over
• 4:49
  Speaker 1: the years. I mean when I got into this, I
• 4:51
  Speaker 1: started in sterilization and started way back when, and we
• 4:54
  Speaker 1: were still tap welding bands and bending straight wire for ourchwires.
• 4:58
  Speaker 2: So it's so so cool to just.
• 5:01
  Speaker 1: See how things have come along and one of the
• 5:03
  Speaker 1: things that I have been very excited about in the
• 5:06
  Speaker 1: last ten years or so is just this evolution of
• 5:09
  Speaker 1: what we're seeing with the impact of digital and then
• 5:14
  Speaker 1: the remote monitoring component of it. And I think, how
• 5:18
  Speaker 1: cool is it that we can still have a really
• 5:21
  Speaker 1: great patient experience for our patients, but yet also be
• 5:26
  Speaker 1: able to respect their time and not have to have
• 5:30
  Speaker 1: them in our practices. And I can say even with
• 5:33
  Speaker 1: me when I'm working on my startup practices and I
• 5:36
  Speaker 1: do a lot of that. As you know, We've even
• 5:39
  Speaker 1: changed the way we design offices and are making offices
• 5:43
  Speaker 1: smaller because of the impact of remote monitoring. And so
• 5:47
  Speaker 1: I want to talk and really dive in. I know
• 5:50
  Speaker 1: DM is a big player in our industry right now,
• 5:54
  Speaker 1: and I think, you know, really leading the charge and
• 5:57
  Speaker 1: what can be done with this monitoring. And I would
• 6:01
  Speaker 1: love it if you can talk to us a little
• 6:04
  Speaker 1: bit about it and just what you're seeing and how
• 6:06
  Speaker 1: that is really being able to impact that patient experience
• 6:11
  Speaker 1: and just again, like I said, create that more convenient,
• 6:15
  Speaker 1: but also just the communication component of it.
• 6:19
  Speaker 3: Yeah, that's a big question.
• 6:22
  Speaker 2: But you can go anywhere with it. You can go anywhere.
• 6:27
  Speaker 4: That's the challenge we face every day, right because it
• 6:30
  Speaker 4: is so impactful in so many different ways. But I
• 6:32
  Speaker 4: think to the patient experience, to the doctor's experience, the
• 6:36
  Speaker 4: team's experience, we're able to mold DONO monitoring to the
• 6:40
  Speaker 4: solution itself to fit the doctor's needs today and with
• 6:45
  Speaker 4: the future of the next six, twelve, eighteen months. But
• 6:48
  Speaker 4: at the end of the day, the root of it
• 6:50
  Speaker 4: is improving the patient experience. Patients are coming to a
• 6:52
  Speaker 4: specialist for a reason. They could go all different avenues
• 6:55
  Speaker 4: for of treatment, but with their focus and coming to
• 6:58
  Speaker 4: a specialist, they're coming to the specialists for rec they
• 7:00
  Speaker 4: know that that's the person they need to be seeing
• 7:02
  Speaker 4: to get the smile functionally and esthetically they're looking for.
• 7:06
  Speaker 3: And typically the.
• 7:07
  Speaker 4: Patients are sitting in that TC new patient exam saying
• 7:10
  Speaker 4: this all sounds great, but they've got typically three questions,
• 7:13
  Speaker 4: how long do we be in these things? How often
• 7:15
  Speaker 4: do they have to be here? And eventually they're going
• 7:17
  Speaker 4: to ask how much you've got to pay? Yep, But
• 7:19
  Speaker 4: that goes in line with Gdpower Associate surveys too. Of
• 7:22
  Speaker 4: customer consumer buying decisions. It's typically efficiency convenience and then
• 7:26
  Speaker 4: budget so that all is pretty well online. And that's honestly,
• 7:30
  Speaker 4: that's our reason for the season is how do we
• 7:33
  Speaker 4: help a practice to see the patient, get the best
• 7:36
  Speaker 4: clinical results, get the best efficiency in the practice. But
• 7:38
  Speaker 4: at the same time, I hate to use a social
• 7:40
  Speaker 4: media cliche, but let them live their best life, right,
• 7:43
  Speaker 4: let them stay out in the world and patient or
• 7:45
  Speaker 4: patient parent. We've had numerous doctors do surveys of their
• 7:49
  Speaker 4: patients and say, like, what does a typical visit look like,
• 7:51
  Speaker 4: and as far as time wise, and the doctor's expecting
• 7:55
  Speaker 4: a twenty thirty minutes something like that. The visit on
• 7:57
  Speaker 4: the calendar on the column maybe fifteen or twenty minutes,
• 8:00
  Speaker 4: but really for that patient, it could be a couple hours.
• 8:03
  Speaker 4: Having to go pick up Timmy from school and get
• 8:05
  Speaker 4: them to the office, sit and wait waiting room for
• 8:07
  Speaker 4: ten minutes, and then go see the doctor for five
• 8:10
  Speaker 4: and then back out the door. But then you got
• 8:11
  Speaker 4: to stop at Wendy's and get a frosty, because that's.
• 8:13
  Speaker 3: What we do when we take a visit.
• 8:15
  Speaker 4: Eventually get them back to school or if it's late
• 8:18
  Speaker 4: in the day, take them home. And now you got
• 8:19
  Speaker 4: to sit with them or are you even get back
• 8:21
  Speaker 4: to work. So there's a lot of effects there, right,
• 8:24
  Speaker 4: Ao and Philly. Last year we won the tech Select
• 8:26
  Speaker 4: Award for Best Patient Communication Tool, and I was standing
• 8:29
  Speaker 4: in the when they announce it.
• 8:30
  Speaker 3: I kind of lood around, like do they know what
• 8:33
  Speaker 3: it is we do?
• 8:34
  Speaker 1: Yeah?
• 8:34
  Speaker 4: Then I got to think about it, like, I mean,
• 8:36
  Speaker 4: a patient's more engaged with the practice through our technology,
• 8:40
  Speaker 4: through our solution with the ability of AI but also
• 8:43
  Speaker 4: ability of personal interaction from the practice. They're engaged more
• 8:46
  Speaker 4: from the practice. Even if the patient's still being seen
• 8:49
  Speaker 4: and read in weeks, they're communicating with every single week.
• 8:52
  Speaker 4: And so it's providing that better level of communication too
• 8:55
  Speaker 4: and from the practice and to and from the patient.
• 8:58
  Speaker 4: So in the case that something goes wrong, they've got
• 9:00
  Speaker 4: a tool in their pocket to find out the answer
• 9:01
  Speaker 4: or find out the fix. The practice is more aware
• 9:04
  Speaker 4: of what's going on because they're being seen by the
• 9:07
  Speaker 4: practice through our technology more frequently. Yeah, and so it
• 9:10
  Speaker 4: was a better proactive approach for the patient and for
• 9:12
  Speaker 4: the practice.
• 9:13
  Speaker 2: Yeah.
• 9:14
  Speaker 1: I think that is the really cool thing about what
• 9:18
  Speaker 1: DM has been able to provide in this space. And
• 9:22
  Speaker 1: I think for so long doctors have been, especially doctors
• 9:26
  Speaker 1: of our previous generation where really our practices were built
• 9:31
  Speaker 1: on we see patients back every four weeks, you know.
• 9:34
  Speaker 1: And what's really funny is, even as technology started to change,
• 9:38
  Speaker 1: why we did that for any of our new docs
• 9:41
  Speaker 1: out there, Why did we do that. It wasn't just
• 9:43
  Speaker 1: about that everything stopped working though a lot of times
• 9:46
  Speaker 1: we were in stainless stale wires, but it had to
• 9:49
  Speaker 1: do with billing. If you go all the way back,
• 9:51
  Speaker 1: we were not doing automatic payments. So the reason we
• 9:55
  Speaker 1: saw patients back every four weeks was because they would
• 9:58
  Speaker 1: come in with their cubon book and their check and
• 10:01
  Speaker 1: their payment. And that was the way that we kept
• 10:04
  Speaker 1: our ar healthy. And we knew that collect the money,
• 10:07
  Speaker 1: see the patient, collect the money, see the patient. And
• 10:10
  Speaker 1: again when we look at, you know, to your point
• 10:13
  Speaker 1: of just that patient experience piece of it. I think
• 10:17
  Speaker 1: that's been a big change. And one of the things
• 10:20
  Speaker 1: that I love about my younger docs and our docs
• 10:23
  Speaker 1: that are starting up practices now is that they really
• 10:27
  Speaker 1: can embrace the difference in you know, we've got so
• 10:31
  Speaker 1: many different generations. We've got four different generations potentially of
• 10:34
  Speaker 1: patients in our practice at least two of them, if
• 10:38
  Speaker 1: not three of them, would rather interact in a different
• 10:41
  Speaker 1: way than having to be in the office.
• 10:45
  Speaker 4: My team of ac COUNT executives in the field, I
• 10:47
  Speaker 4: have to text or send voice notes to half of
• 10:49
  Speaker 4: them because they don't want to just pick up the
• 10:50
  Speaker 4: phone and yes.
• 10:52
  Speaker 2: Yes, yeah, exactly.
• 10:55
  Speaker 1: So I want to dive in a little bit because
• 10:57
  Speaker 1: Paydocks is really geared towards a lot of our younger
• 10:59
  Speaker 1: docs out there in our startup practices, and I want
• 11:03
  Speaker 1: to just talk about the logistics of what does it
• 11:07
  Speaker 1: mean to build a practice with the remote monitoring system
• 11:12
  Speaker 1: in place? Where we are taking our first year, our
• 11:16
  Speaker 1: first couple of years to really put our systems in place.
• 11:19
  Speaker 2: I always say when.
• 11:20
  Speaker 1: I'm working with my practices, we're working on the foundation
• 11:24
  Speaker 1: of what your practice is going to build on. And
• 11:27
  Speaker 1: the first year there's never a better time, even though
• 11:30
  Speaker 1: you look at it and you're like, oh what, we're slow,
• 11:32
  Speaker 1: but there's never a better time to get all of
• 11:36
  Speaker 1: the details in place and to surround yourself with the
• 11:39
  Speaker 1: right companies that you can go the long distance. They
• 11:42
  Speaker 1: kind of become part of your I'll say, the DNA
• 11:44
  Speaker 1: of your practice.
• 11:46
  Speaker 2: So I want you to.
• 11:47
  Speaker 1: Talk a little bit about what it looks like if
• 11:51
  Speaker 1: a doctor were to implement dental monitoring, for example, and
• 11:54
  Speaker 1: just how that looks when we're scaling from Hey, Jill,
• 11:59
  Speaker 1: I've got two patients coming in a month, you know,
• 12:02
  Speaker 1: how does this make sense to oh, now I've got
• 12:05
  Speaker 1: thirty a day, and how do we kind of scale
• 12:08
  Speaker 1: with that. I'd love for you to talk about it
• 12:10
  Speaker 1: from the implementation side, and just some best practices that
• 12:14
  Speaker 1: you guys see.
• 12:16
  Speaker 4: Yeah, coming out of COVID, especially the first two and
• 12:19
  Speaker 4: a half years or so coming out of COVID, we
• 12:20
  Speaker 4: saw a huge influx of practices coming on board because
• 12:23
  Speaker 4: of capacity and right so like they had a hard
• 12:25
  Speaker 4: time seeing on the patients whatever, And the misconception was
• 12:29
  Speaker 4: this was just for that kind of practice. When we're
• 12:31
  Speaker 4: talking about startups or younger practices or in practices in
• 12:34
  Speaker 4: infancy or whatever, we want to sort of label them
• 12:36
  Speaker 4: as to your point, you're putting in systems, you're putting
• 12:39
  Speaker 4: in the DNA, you're putting in the foundation of the practice.
• 12:42
  Speaker 4: And I'll be fully transparent, like DM is slightly disruptive
• 12:46
  Speaker 4: to bring into a practice, So yes, why I set
• 12:49
  Speaker 4: up systems in the practice. Why set up your foundation
• 12:51
  Speaker 4: and then two years, three years later, once you're now busy,
• 12:54
  Speaker 4: you know you're up here and water. Now let's go
• 12:58
  Speaker 4: ahead and rip the band it off and just completely,
• 12:59
  Speaker 4: just honestly, I talked to a lot of startup practices.
• 13:03
  Speaker 4: I talk to a lot of younger doctors that are
• 13:04
  Speaker 4: coming out and opening their own practices, and they're leaving
• 13:06
  Speaker 4: their associate positions and going out on their own, and like,
• 13:09
  Speaker 4: why would you set up all these systems then disrupt
• 13:12
  Speaker 4: them later? Like you're in a perfect spot now to
• 13:16
  Speaker 4: build this properly and effectively and done correctly.
• 13:21
  Speaker 3: It extends your.
• 13:22
  Speaker 4: Ability to not have to have as many assistants or
• 13:24
  Speaker 4: as many chairs like the days of the taj mahlls
• 13:27
  Speaker 4: with ten chairs and absolutely all the HR that comes
• 13:32
  Speaker 4: along with that. You know, essentially DM becomes a digital,
• 13:36
  Speaker 4: virtual AI backed assistant that doesn't cause HR problems, doesn't
• 13:40
  Speaker 4: call in sick, doesn't heat up fishing the microwave at
• 13:43
  Speaker 4: lunch time. Like it's it's a digital assistant for the practice.
• 13:48
  Speaker 4: I love that.
• 13:49
  Speaker 2: And how many times have we if we had that
• 13:51
  Speaker 2: happen in practice?
• 13:53
  Speaker 3: Microwave fish the two worst.
• 13:55
  Speaker 2: And broccoli and broccoli, three.
• 13:59
  Speaker 3: May old Chinese ude. Yeah, I really paint a picture
• 14:02
  Speaker 3: here now.
• 14:05
  Speaker 1: Now I love that, and I get really excited about
• 14:07
  Speaker 1: this because this is something I'm really passionate about anytime
• 14:12
  Speaker 1: I'm talking to my young docs because again, even the
• 14:15
  Speaker 1: footprint of our practices, you know, we used to in
• 14:19
  Speaker 1: the day be looking at three thousand, four thousand square
• 14:23
  Speaker 1: foot spaces and now we can easily do fifteen hundred
• 14:27
  Speaker 1: to twenty five hundred, four to six chairs, and with
• 14:32
  Speaker 1: smart scheduling and smart tools, and our practice have as
• 14:38
  Speaker 1: big of a practice or bigger than we ever did
• 14:40
  Speaker 1: in those bigger practices. But again lower overhead from rent,
• 14:44
  Speaker 1: from this, that or the other.
• 14:46
  Speaker 2: But also the HR component I think is just such
• 14:48
  Speaker 2: a key thing, and.
• 14:50
  Speaker 3: That's a big issue.
• 14:51
  Speaker 2: Yeah, it is, it is.
• 14:53
  Speaker 4: I'd love to say that staff turnover was that revolving
• 14:55
  Speaker 4: door is going to start slowing down, but it doesn't
• 14:57
  Speaker 4: seem to me. And so to find the assistant that
• 15:00
  Speaker 4: want to work twenty twenty five years in a practice
• 15:02
  Speaker 4: like that's just by the way, And so you have
• 15:05
  Speaker 4: to sthen the practice. Now, you have to strengthen the
• 15:07
  Speaker 4: practice early on and be better prepared for how you
• 15:11
  Speaker 4: grow the practice. We run data with practices day and
• 15:14
  Speaker 4: day out, and seeing a practice go from a two
• 15:17
  Speaker 4: to two and a half million dollar practice to a
• 15:19
  Speaker 4: six million dollar practice, same number of chairs, same number
• 15:22
  Speaker 4: of assistants, some of the highest lab bills with the
• 15:25
  Speaker 4: solutions that they've used, but their overhead stays in that
• 15:29
  Speaker 4: fifty to fifty five percent range. That's including adding DM
• 15:32
  Speaker 4: into it, which you double the revenue of the practice,
• 15:35
  Speaker 4: and you didn't have to hire more assistance, You didn't
• 15:37
  Speaker 4: have to add chairs, blow out a wall to make
• 15:39
  Speaker 4: more space.
• 15:40
  Speaker 3: Like that's hard to argue against.
• 15:42
  Speaker 1: Yeah, yeah, for sure. And I think back in the
• 15:45
  Speaker 1: day A Line used the word shared chair. We kind
• 15:48
  Speaker 1: of talked about that, but I think I don't know
• 15:50
  Speaker 1: what the keyword we would use now, but it was
• 15:53
  Speaker 1: the thought of seeing patients and doubling up the chair
• 15:57
  Speaker 1: for two types of treatment. And I think that there's
• 16:00
  Speaker 1: something to be said again when you can bring a
• 16:03
  Speaker 1: patient back maybe for a virtual check at eight weeks
• 16:07
  Speaker 1: or ten weeks, and then bring them back for an
• 16:09
  Speaker 1: actual check at maybe twelve weeks or sixteen weeks, depending
• 16:12
  Speaker 1: upon what you're doing, and you're still impacting that patient.
• 16:16
  Speaker 1: They still have the touch, they still have the experience.
• 16:20
  Speaker 2: But yet what you're.
• 16:21
  Speaker 1: Doing is just opening up that schedule in that chair
• 16:26
  Speaker 1: so that again we aren't just on this revolving every
• 16:29
  Speaker 1: six week, every eight week.
• 16:30
  Speaker 2: We've got to have a butt on that chair.
• 16:34
  Speaker 3: Yeah.
• 16:34
  Speaker 4: The myth that traditional twins with you know, Last America
• 16:37
  Speaker 4: tides right, The myth that those ties are just going
• 16:39
  Speaker 4: to start popping out of the mouth in eight weeks,
• 16:41
  Speaker 4: or they're going to be come completely dead and the like,
• 16:43
  Speaker 4: that's completely been invalidated. Now with our technology, we can
• 16:46
  Speaker 4: tell you when arch wires are passive, we can tell
• 16:48
  Speaker 4: you if you're losing ties or open doors, we can
• 16:50
  Speaker 4: tell you if certain things are there. Those check appointments,
• 16:53
  Speaker 4: especially to startup practice, they're nice to have a few
• 16:56
  Speaker 4: because you still need to build relationship and a little
• 16:59
  Speaker 4: sister or little brother, that kind of thing. But if
• 17:01
  Speaker 4: you have the patient in the chair for a clinical
• 17:03
  Speaker 4: reason to progress them forward in treatment, that's a necessary visit, checks, validation,
• 17:09
  Speaker 4: whatever you want to call. Those visits where they're just
• 17:11
  Speaker 4: sitting there to see what's going on. That's an incravenition money. Yeah, Yeah,
• 17:15
  Speaker 4: that's inconvenient for the patient and for the practice. I
• 17:18
  Speaker 4: think too, like you spurt a thought a second ago.
• 17:20
  Speaker 4: We talked about this obviously for the patient experience, but
• 17:22
  Speaker 4: a lot of these younger doctors have got families, They've
• 17:25
  Speaker 4: got kids at home. They want to be back at
• 17:27
  Speaker 4: home for baseball, soccer, dance recitals, whatever. These younger doctors
• 17:31
  Speaker 4: don't always want to be sitting there doing orthodonic homework.
• 17:33
  Speaker 4: Do any clinics and like plans or whatever till seven
• 17:36
  Speaker 4: thirty at night, Like, take some time, reallocate time in
• 17:40
  Speaker 4: the practice to be able to get that stuff done
• 17:42
  Speaker 4: from eight to five. And if you can take appointments
• 17:44
  Speaker 4: off the schedule, that gives you time back in the
• 17:46
  Speaker 4: office to get those things knocked out. Yeah, the door,
• 17:49
  Speaker 4: the're open, the lights are on, the teams here, get
• 17:51
  Speaker 4: that work done then.
• 17:52
  Speaker 2: Yeah. I use the phrase with my doctors.
• 17:55
  Speaker 1: I want you to make time to work on the
• 17:56
  Speaker 1: practice while you're in the practice, because when you leave,
• 18:00
  Speaker 1: I want you to be able to shut it off.
• 18:01
  Speaker 2: Because that's the.
• 18:02
  Speaker 1: Biggest thing I see with doctors is the burnout. And
• 18:05
  Speaker 1: the burnout comes from it just never ending. You know,
• 18:09
  Speaker 1: you go home and now you've got, like you said,
• 18:11
  Speaker 1: eight hours of homework that you've got to do, and
• 18:14
  Speaker 1: now you're missing out on your kids and this, that
• 18:16
  Speaker 1: and the other.
• 18:16
  Speaker 4: I think it's hilarious sitting in the back of the
• 18:18
  Speaker 4: room for some of these regional events and you see
• 18:20
  Speaker 4: the number of doctors got their computers up and they're
• 18:22
  Speaker 4: doing treatment plans or doing this like they're not even
• 18:24
  Speaker 4: paying attention to the speakers in the front of the room.
• 18:25
  Speaker 3: They're I got Homer to do, Mike.
• 18:27
  Speaker 2: Yep, yep, yep. Yeah, we got to switch that for sure.
• 18:31
  Speaker 2: For sure.
• 18:32
  Speaker 1: It's like technology can be your best or worst nightmare,
• 18:35
  Speaker 1: depending upon how you get your head around it.
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• 19:26
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• 19:31
  Speaker 1: So I want to switch gears a little bit because
• 19:34
  Speaker 1: I definitely have a lot of listeners that are in
• 19:36
  Speaker 1: established practices as well. I want us to talk also
• 19:41
  Speaker 1: to our docs who are in our bigger established practices.
• 19:46
  Speaker 1: And I think that you already kind of hit on.
• 19:50
  Speaker 1: And this has been the hardest thing in any established
• 19:54
  Speaker 1: practice is when you introduce a new technology, it's like
• 19:59
  Speaker 1: your f steam ahead and you just threw out the parachute,
• 20:02
  Speaker 1: you know, and it's like, you know, and everything is
• 20:06
  Speaker 1: you know, it just it just yeah, exactly, and it
• 20:09
  Speaker 1: just feels. So I think hard sometimes for doctors and
• 20:15
  Speaker 1: teams to understand that we got to do the hard
• 20:18
  Speaker 1: for about three months, and then once we get past
• 20:21
  Speaker 1: the hard, it's going to be over the top amazing.
• 20:25
  Speaker 1: I kind of go back to the old analogy of again,
• 20:28
  Speaker 1: I've been doing this a while. So when we started
• 20:30
  Speaker 1: switching practices over from paper to paperless and the thought
• 20:35
  Speaker 1: of going from paper, how could I possibly move into paperless?
• 20:39
  Speaker 1: And once teams got into the paperless component, we're like,
• 20:42
  Speaker 1: you mean I don't have to spend an hour pulling charts?
• 20:44
  Speaker 1: You mean I don't need to run around for two
• 20:46
  Speaker 1: hours looking for a chart, you know all the things.
• 20:49
  Speaker 1: I'd love it if you could talk about that and
• 20:52
  Speaker 1: talk to some of those maybe fears or misconceptions of
• 20:57
  Speaker 1: what that looks like, but also maybe how some of
• 21:01
  Speaker 1: these established practices can get their time back and what
• 21:05
  Speaker 1: AI is doing within dental monitoring, because I think that
• 21:09
  Speaker 1: that's a big piece and I think that also helps them.
• 21:13
  Speaker 1: You talked about this a little bit earlier, but it
• 21:16
  Speaker 1: really can help them move the needle on if they've
• 21:19
  Speaker 1: hit a plateau in their ceiling on production. So I
• 21:22
  Speaker 1: know that's a big one that I'm going to have
• 21:24
  Speaker 1: you bite off here and talk about. But yeah, I'm ready, Jill,
• 21:27
  Speaker 1: I'm ready, And.
• 21:29
  Speaker 3: Let's be honest, Like, what's the one thing we're not
• 21:31
  Speaker 3: getting more of in a day? And it's time?
• 21:33
  Speaker 4: Like, yeah, and I talked to a lot of practices,
• 21:35
  Speaker 4: and I've talked to a lot of practices in my
• 21:37
  Speaker 4: six years here, and this is an opportunity to reallocate time,
• 21:40
  Speaker 4: Like the one thing we can't get more of, we're
• 21:43
  Speaker 4: actually able to give back to the practice, whether it
• 21:45
  Speaker 4: be the patient or the practice, it's both.
• 21:48
  Speaker 3: We still see a.
• 21:49
  Speaker 4: Lot of practices that are still growing and have been growing.
• 21:51
  Speaker 4: I know the numbers last couple years have been down
• 21:53
  Speaker 4: a little bit, but there's some folks out there that
• 21:55
  Speaker 4: are seeing that ten fifteen, twenty percent in some cases
• 21:58
  Speaker 4: growth and the prospect of them continuing to be able
• 22:01
  Speaker 4: to do that, that curve still going up is starting
• 22:04
  Speaker 4: to your point plateau. And so reallocating time to marketing,
• 22:10
  Speaker 4: reallocating time to clinically necessary visits, reallocating time like that's
• 22:14
  Speaker 4: the key to the success of DM, Like that sort
• 22:17
  Speaker 4: of joke. The real ROI for DM is what you
• 22:20
  Speaker 4: do with the time back. Like the patient's paying whatever
• 22:24
  Speaker 4: your average case fee is, that's all they're paying. They're
• 22:26
  Speaker 4: not paying you more because you finished them sooner, not
• 22:28
  Speaker 4: paying you more because you went over treatment time. They're
• 22:30
  Speaker 4: paying what they're paying. But the more you can increase
• 22:33
  Speaker 4: your revenue per visit, meaning see them less and still
• 22:36
  Speaker 4: you know, could finish treatment and the allocated time, that's profitability.
• 22:40
  Speaker 4: So if you're going to clear up time in that chair,
• 22:42
  Speaker 4: what are you doing to put new butts back in it?
• 22:44
  Speaker 3: Right, it's all increasing production.
• 22:47
  Speaker 4: And DM gives us the capability of managing the time
• 22:50
  Speaker 4: in the day more efficiently and with the capabilities of
• 22:53
  Speaker 4: our AI being able to take payload off of the
• 22:55
  Speaker 4: practice and not necessarily put again to that point earlier,
• 22:58
  Speaker 4: put more homework back in your lap. When we're notifying
• 23:01
  Speaker 4: the practice of things that are going right, things are
• 23:02
  Speaker 4: going wrong, or goals that have been achieved, we want
• 23:05
  Speaker 4: the messaging and the communication the practice to be actionable
• 23:08
  Speaker 4: so that that time used managing the dashboard with DM
• 23:12
  Speaker 4: is progressing treatment because there's patients need to be seen,
• 23:15
  Speaker 4: pages need to be heard, and pages need to be touched.
• 23:17
  Speaker 4: Will take care of the scene the herd so that
• 23:20
  Speaker 4: the doctor and the team can take care of the
• 23:21
  Speaker 4: base need to be touched. Yes, it's that physical touched
• 23:25
  Speaker 4: has to be done to progress treatment, but the scene
• 23:28
  Speaker 4: herd can be managed virtually, be managed electronically. They have
• 23:32
  Speaker 4: a portal directly to the practice in their pocket. I mean,
• 23:35
  Speaker 4: they're tied to these things eighty percent of the waking
• 23:38
  Speaker 4: hours already.
• 23:38
  Speaker 3: Absolutely, so we're just like everything in life. There's an
• 23:41
  Speaker 3: app for that. Well, now orthodontic.
• 23:43
  Speaker 1: Has and it's right right, and I love that. And
• 23:46
  Speaker 1: again I think it's just really leaning in to just
• 23:51
  Speaker 1: the generational components of where our patients are at. I'm
• 23:56
  Speaker 1: a gen X, so you know, a technology was really
• 23:59
  Speaker 1: coming in and I look at my grandkids who are alphas,
• 24:02
  Speaker 1: and they're beyond natives, you know what I mean, Like,
• 24:05
  Speaker 1: it's amazing to see this.
• 24:07
  Speaker 3: Yeah.
• 24:07
  Speaker 4: You know you mentioned paper charts, like gone in the
• 24:10
  Speaker 4: days of paper charts, Gone in the days of film
• 24:12
  Speaker 4: X rays, the ledger at the front desk for the schedule,
• 24:16
  Speaker 4: alginet impressions. Heaven forbid, we still practices gag and patients
• 24:19
  Speaker 4: for those I know. I bought on some algie a
• 24:23
  Speaker 4: couple years ago. My wife was in like two rooms
• 24:25
  Speaker 4: over and the second I opened the bag, she could
• 24:27
  Speaker 4: smell it and she had like a visceral reaction And
• 24:29
  Speaker 4: I was like, oh, no, gone are those days. And
• 24:34
  Speaker 4: now we're seeing a new shift in ORTHODONICX. Now is
• 24:37
  Speaker 4: gone are the days of every eight weeks or even
• 24:39
  Speaker 4: every ten week visits for those patients. Like we're using
• 24:42
  Speaker 4: NASA developed technology in these archwires. Why are we seeing
• 24:45
  Speaker 4: the patient on an eight WEEKIT schedule? Yeah, to see
• 24:49
  Speaker 4: that that wire has gone passive or the doors are open,
• 24:52
  Speaker 4: and we're losing you know, effective torque on those on
• 24:55
  Speaker 4: those teeth, like you're able to see that with this technology,
• 24:57
  Speaker 4: Like why are you scheduling the patient every eight weeks?
• 25:00
  Speaker 1: Yeah?
• 25:00
  Speaker 3: Yeah, and look I get it.
• 25:02
  Speaker 4: Going to an appointment on demand made my hands sweaty
• 25:05
  Speaker 4: the first time I heard the phrase, too, because it
• 25:07
  Speaker 4: just seems crazy talk. But if that's where practices want
• 25:09
  Speaker 4: to go, We're not doing that overnight to your point,
• 25:12
  Speaker 4: established practices and practices that have sort of got systems
• 25:16
  Speaker 4: in place, Like we're not ripping the band aid off
• 25:18
  Speaker 4: and just throwing everything to the wind. We're doing this
• 25:20
  Speaker 4: as a phase rollout approach to get to a more
• 25:23
  Speaker 4: on demand or stronger dynamic type schedule. We're into that overtime.
• 25:27
  Speaker 4: And so that's how we work into these bigger established
• 25:30
  Speaker 4: practices is little change, little adjustments, little alterations of our schedule.
• 25:36
  Speaker 4: In about ten weeks, we're going to start seeing some change. Yeah,
• 25:39
  Speaker 4: and about three month mark to point, maybe even that
• 25:41
  Speaker 4: six month mark, especially the number of times I've had
• 25:44
  Speaker 4: texts and calls from doctors they're like, dude, I know
• 25:46
  Speaker 4: you said this is going to happen. I'm standing in
• 25:48
  Speaker 4: the practice twiddling my thumbs like it's happening.
• 25:51
  Speaker 2: Like yes, yes, yes, we're.
• 25:53
  Speaker 4: Taking practices from one hundred and twenty one hundred and
• 25:55
  Speaker 4: thirty hundred and forty patients a day and maybe a
• 25:57
  Speaker 4: single or dual doctor practice, and they're looking at the scale
• 26:00
  Speaker 4: in six months going I've got sixty five patients on
• 26:03
  Speaker 4: the schedule to day.
• 26:05
  Speaker 1: I don't do it myself, and I'm still producing probably
• 26:09
  Speaker 1: better than I was. I mean, that's the crazy part
• 26:11
  Speaker 1: is it's just such a huge shift. It's like this
• 26:16
  Speaker 1: paradigm shift of it's like getting your time back but
• 26:19
  Speaker 1: not realizing you have to do the hard work to
• 26:22
  Speaker 1: get the time back. But then you're like, wow, what
• 26:25
  Speaker 1: a difference this makes.
• 26:28
  Speaker 4: Say, this is a reminder, dog, this is when we
• 26:29
  Speaker 4: start reallocating that time. So what are you going to do?
• 26:32
  Speaker 4: And like, I want to see their GPS for breakfast
• 26:34
  Speaker 4: and for lunch. Like that's still effective. We still got
• 26:37
  Speaker 4: to manage that referral network. But what if you could
• 26:39
  Speaker 4: show that referring doctor a piece of technology that you're using,
• 26:42
  Speaker 4: not just taking them an edible arrangement, but show them
• 26:44
  Speaker 4: piece of technology that you're using to help better their
• 26:47
  Speaker 4: patient's experience and also in the better world, hygiene maintain better,
• 26:50
  Speaker 4: you know, we're keeping a better eye on decal and demonization.
• 26:54
  Speaker 4: Like what if you could show that referring GP this technology.
• 26:57
  Speaker 4: Now they're going to increase the referrals to you. So
• 26:59
  Speaker 4: now that's that you had freed up. Guess what, we're
• 27:02
  Speaker 4: putting new bots back in seats.
• 27:03
  Speaker 3: I love us self beating engine.
• 27:05
  Speaker 2: Yeah for sure.
• 27:06
  Speaker 1: So I want to dive in a little bit because
• 27:09
  Speaker 1: I think with AI, I mean, we all talk about AIAIAI,
• 27:12
  Speaker 1: and you touched on it a little bit, but I
• 27:15
  Speaker 1: want you to talk about just the evolution because I
• 27:17
  Speaker 1: remember as you guys were bringing in AI into your system,
• 27:22
  Speaker 1: and like any it's constantly evolving. And I'm wondering if
• 27:26
  Speaker 1: you can talk about some of the misconceptions maybe that
• 27:31
  Speaker 1: are out there. Is it this big evil thing that's
• 27:34
  Speaker 1: out there, or is it the next thing that's going
• 27:36
  Speaker 1: to revolutionize our offices, you know, whatever that is. But
• 27:39
  Speaker 1: I'm wondering if you can talk about that a little
• 27:41
  Speaker 1: bit and what you are seeing and how you are
• 27:45
  Speaker 1: seeing practices really successfully use AI in conjunction with DM.
• 27:51
  Speaker 3: Yeah.
• 27:52
  Speaker 4: So when I saw DM the first time, I think
• 27:54
  Speaker 4: was AO in twenty eighteen, I believe in the AI
• 27:57
  Speaker 4: was still I mean in infancy. At that point, even
• 28:00
  Speaker 4: though they were really talking about it, it was still a
• 28:01
  Speaker 4: remote monitoring solution. I don't know they were really pushing AI,
• 28:04
  Speaker 4: but by the time I got here in twenty twenty,
• 28:07
  Speaker 4: we were humming with it. So we're looking for over
• 28:08
  Speaker 4: one hundred and thirty different clinical triggers. It's very detailed
• 28:11
  Speaker 4: in what it's capable of doing and detecting and alerting
• 28:14
  Speaker 4: back to. In some cases we dial some of that
• 28:16
  Speaker 4: back because it's more specific than the doctor is even requesting.
• 28:19
  Speaker 2: So they're like too much.
• 28:24
  Speaker 3: We want to make sure that.
• 28:25
  Speaker 4: They're getting again to sort of mentioned a minute ago.
• 28:27
  Speaker 4: We want to make sure they're getting the information they
• 28:29
  Speaker 4: want and they need so they can make actionable decisions
• 28:31
  Speaker 4: to move forward. But it's not like we're not plugging
• 28:34
  Speaker 4: chat GPT in this thing. It's not automatically responding to
• 28:37
  Speaker 4: patients with some wild and crazy, you know response. I'm
• 28:41
  Speaker 4: here in the South and people get a little suspicious
• 28:44
  Speaker 4: of AI. Sometimes I have to be pretty cautious of
• 28:48
  Speaker 4: how we kind of talk about it.
• 28:49
  Speaker 3: But now we have a library.
• 28:51
  Speaker 4: We have multiple libraries of responses that we can customize
• 28:54
  Speaker 4: with the practice that the practice still has control of
• 28:56
  Speaker 4: the message. We don't want to be sending anything kind
• 28:59
  Speaker 4: of wild and crazy. But really it's the power of
• 29:01
  Speaker 4: the AI to do the diagnostic work. It's not the
• 29:03
  Speaker 4: communication as much as the diagnostic work. We can have
• 29:06
  Speaker 4: it scheduled to send notifications and send things outside of
• 29:09
  Speaker 4: the cadence of them taking scans from home, but it's
• 29:12
  Speaker 4: diagnostic AI in my opinion, it's communication, so taking some
• 29:17
  Speaker 4: of the pressure off of the practice, providing information back
• 29:20
  Speaker 4: for actionable items or actionable tasks to progress treatment. That's
• 29:24
  Speaker 4: where the really where the rubber meets the road. We've
• 29:27
  Speaker 4: got some pretty cool things coming in the future to
• 29:29
  Speaker 4: even strengthen the communication side of things for the practice.
• 29:33
  Speaker 4: So we're continuing to evolve and we've got over the
• 29:36
  Speaker 4: last report I saw is over one point two million
• 29:38
  Speaker 4: patients in active treatment. Right now we've analyzed over two
• 29:41
  Speaker 4: billion with a.
• 29:42
  Speaker 2: B that's crazy, that's awesome.
• 29:45
  Speaker 4: Like you think with deep learning neural network AI like
• 29:48
  Speaker 4: we have, it's continuing to evolve. The approval of a few
• 29:52
  Speaker 4: years ago it was a validation to the accuracy of
• 29:54
  Speaker 4: our AI and what it's able to do, what it's
• 29:56
  Speaker 4: able to detect. When we brought out Smartest a few
• 30:00
  Speaker 4: years ago. That was another validation to the accuracy of
• 30:02
  Speaker 4: how we're seeing the world cavity and making sure that
• 30:05
  Speaker 4: we're seeing the teeth and the position they are, so
• 30:07
  Speaker 4: that we can even produce refinement, retention or mid course
• 30:09
  Speaker 4: correction aligners without the patient having to come in for
• 30:13
  Speaker 4: just an interoral scan, like that's just another visit taking
• 30:15
  Speaker 4: off the schedule. But it's also a better patient tool
• 30:19
  Speaker 4: because we can communicate with the patients say, hey, we
• 30:21
  Speaker 4: caught somethings a going a little bit of rye in
• 30:22
  Speaker 4: our treatment plan or in our expectations. Come by and
• 30:25
  Speaker 4: pick up your next set of aligners. Hey, we need
• 30:28
  Speaker 4: to take a scan. We'll send you some aligners in
• 30:30
  Speaker 4: six weeks. We're being more proactive to correcting that patient's trajectory.
• 30:34
  Speaker 4: The patient may not even know better or otherwise, but
• 30:37
  Speaker 4: we as a practice at the practice level know we're
• 30:40
  Speaker 4: providing a more biologically capable treatment because with this technology
• 30:43
  Speaker 4: and this information.
• 30:45
  Speaker 1: Yeah, I love it again. I get really excited about this.
• 30:48
  Speaker 1: I'm such an advocate for products like this in our
• 30:51
  Speaker 1: practices and I do. I think this is the future
• 30:55
  Speaker 1: of our orthodonic practices. I believe in another ten years
• 30:59
  Speaker 1: we're going to have a very small, refined, defined team
• 31:03
  Speaker 1: of experts working in our orthodonic practices, kind of each
• 31:07
  Speaker 1: monitoring their own core roles, and it's just going to
• 31:10
  Speaker 1: be a totally different landscape as we continue to just
• 31:13
  Speaker 1: push forward with technology like this. So how exciting I mean,
• 31:17
  Speaker 1: it's a fun thing I think to be looking at
• 31:20
  Speaker 1: instead of something to be feared or scared about.
• 31:24
  Speaker 4: There's a very popular quote out there that says AI
• 31:26
  Speaker 4: is not going to replace orthodonists, but orthodontists that bring
• 31:30
  Speaker 4: the technology and learn and use and make it work
• 31:32
  Speaker 4: for them, they're the ones that will look orthodonosy has
• 31:36
  Speaker 4: been done for a long time without don a monitoring.
• 31:38
  Speaker 4: I will not deny that. But can you do it better?
• 31:42
  Speaker 4: Can you do it more efficiently? Can you do it
• 31:44
  Speaker 4: more effectively? And can you do it without going bald
• 31:47
  Speaker 4: or gray in the process?
• 31:48
  Speaker 1: Yeah? Or can you do it and have a better lifestyle?
• 31:51
  Speaker 1: Just even thinking about the reality of it is we
• 31:55
  Speaker 1: should be seeing about in my opinion, about three days
• 31:59
  Speaker 1: of patience, one day of admin and docs. You guys
• 32:02
  Speaker 1: should have good full weekends and time at night and
• 32:05
  Speaker 1: time in the morning to enjoy the life that you're
• 32:08
  Speaker 1: working so hard to have. And why wouldn't we be
• 32:11
  Speaker 1: leaning into technology.
• 32:13
  Speaker 4: Yeah, they did a lot of work to go through
• 32:18
  Speaker 4: school to be top of their class, come the specialist
• 32:21
  Speaker 4: in the orthonic field. And why spend all your time
• 32:23
  Speaker 4: in the practice, not out in your real world with
• 32:26
  Speaker 4: your family and your friends, being able to enjoy the
• 32:28
  Speaker 4: benefits of your career.
• 32:29
  Speaker 3: Like, I think the days of working super hard.
• 32:33
  Speaker 4: And I'm not saying they're not working hard, but the
• 32:35
  Speaker 4: days of having to work so hard to maintain a
• 32:37
  Speaker 4: practice at this level, those days are over. Like we
• 32:40
  Speaker 4: can do better, more efficiently, more effectively. And I'm not
• 32:43
  Speaker 4: saying just with DMS that's the case, but like other
• 32:46
  Speaker 4: technologies in the industry and in our field now, like
• 32:49
  Speaker 4: all the digital orthonic bracket systems, Yeah, I mean all
• 32:52
  Speaker 4: the aligner options out there now. Like better use of
• 32:55
  Speaker 4: these technologies can help you live a better life lifestyle.
• 32:58
  Speaker 1: Yeah, yeah, absolutely So as we finish up, I just
• 33:02
  Speaker 1: want to kind of get your take on Yeah one
• 33:04
  Speaker 1: more no, no, no, no, this will be an easy one.
• 33:06
  Speaker 2: I want to I'm not quite done with AI.
• 33:08
  Speaker 1: Yet because I want to know if you were to
• 33:11
  Speaker 1: put on your hat and be like, this is what
• 33:13
  Speaker 1: I predict is going to happen or this is what
• 33:16
  Speaker 1: I see with AI. And I know you've been touching
• 33:20
  Speaker 1: on it a little bit, but any predictions or anything
• 33:23
  Speaker 1: that you think is on the horizon that's going to
• 33:26
  Speaker 1: do even more than what we've just been talking about.
• 33:29
  Speaker 4: I think streamlining workflows will continue to be in an
• 33:33
  Speaker 4: evolution with AI. We're in talks and works too. You
• 33:36
  Speaker 4: know I mentioned smart STL and how we expand those
• 33:39
  Speaker 4: capabilities outside of just the liners. The capabilities there are incredible.
• 33:43
  Speaker 4: We've seen a lot of practices using dental monitoring or
• 33:45
  Speaker 4: remote monitoring systems for observation and how we improve what
• 33:49
  Speaker 4: we're able to do in just general dental general hygiene
• 33:52
  Speaker 4: in that kind of world that's continuing to evolve, and
• 33:55
  Speaker 4: I mean being able to capture patients new patient exams,
• 33:59
  Speaker 4: turning the same day star, but also relying on the
• 34:01
  Speaker 4: technology to be more effective in that engagement with those patients.
• 34:05
  Speaker 4: Like that world's already here, but it's going to continue
• 34:08
  Speaker 4: to level up, and I think that it's a big
• 34:10
  Speaker 4: opportunity for practices going forward. Sitting with a doctor a
• 34:13
  Speaker 4: few weeks ago, I'm in Raleigh, North Carolina, and there's
• 34:16
  Speaker 4: an orthodontis don't carry that many know shout out right.
• 34:21
  Speaker 4: The idea of being able to use this technology to
• 34:24
  Speaker 4: better plan for every single appointment and having intentions employed
• 34:29
  Speaker 4: robot as an assistant at the chair that you've programmed
• 34:32
  Speaker 4: all the instructions based off of what you're seeing, that
• 34:34
  Speaker 4: human would.
• 34:35
  Speaker 3: Take care of ninety percent of appointment. That's down the road.
• 34:38
  Speaker 4: But like, as we're talking about it, I'm sitting there
• 34:40
  Speaker 4: going like, this is possible entirely, like just that dreamer's mindset.
• 34:47
  Speaker 4: The world is your oyster and is the bins you
• 34:50
  Speaker 4: can dream. I think we can make a lot of
• 34:51
  Speaker 4: these things happen. And that's ex writing about this too.
• 34:54
  Speaker 4: It's like we're seeing this golden age of worthow it's
• 34:56
  Speaker 4: been as it's been called. That's fantastic, But like the
• 35:00
  Speaker 4: there is even more on the horizon.
• 35:02
  Speaker 2: Yeah, yeah, I agree.
• 35:03
  Speaker 1: Well, I can't wait to have you back on in
• 35:06
  Speaker 1: the future and we'll talk about you know, even a
• 35:08
  Speaker 1: year from now. I can't even imagine just our continued changes.
• 35:11
  Speaker 1: I mean you look back even two years or from
• 35:14
  Speaker 1: twenty twenty till now, and I think, man, look at
• 35:17
  Speaker 1: what has happened in the last six years. Incredible.
• 35:20
  Speaker 4: I look back and I feel like I do it's
• 35:21
  Speaker 4: about every six months, I kind of like look back
• 35:23
  Speaker 4: towards what we've been doing in the last six months,
• 35:25
  Speaker 4: and I look back a little bit further, I'm like, Wow,
• 35:27
  Speaker 4: even six months, we've evolved.
• 35:28
  Speaker 3: The market's evolved, We've evolved. It's insane. But the only
• 35:32
  Speaker 3: thing constant is change.
• 35:33
  Speaker 2: Yeah, yeah, yeah. What did they say, changing your dying
• 35:37
  Speaker 2: or something like that? You know, you know, and I agree.
• 35:42
  Speaker 1: I mean, I think that continual pivot in the right
• 35:44
  Speaker 1: direction is what keeps us going.
• 35:46
  Speaker 2: So I know you and I could just talk and talk.
• 35:48
  Speaker 1: We're both pretty passionate about this, and I love seeing
• 35:52
  Speaker 1: what DM is doing for industry.
• 35:54
  Speaker 2: So if somebody wants.
• 35:55
  Speaker 1: To get a hold of you, they want to find
• 35:58
  Speaker 1: out more about dentalal monitoring, and they're like, this is
• 36:00
  Speaker 1: exactly what I've been looking for. What's going to be
• 36:03
  Speaker 1: the best way that they can reach out, the best
• 36:06
  Speaker 1: way that they can get some information.
• 36:08
  Speaker 4: Yeah, we've got a team of account executives and integration
• 36:10
  Speaker 4: consultants across the country, so likely they've been in your practice.
• 36:14
  Speaker 4: Likely their cards somewhere on your desk. Easiest way would
• 36:16
  Speaker 4: be reach out to your local account executive. If you
• 36:18
  Speaker 4: can't find them or you don't know who they are,
• 36:20
  Speaker 4: absolutely feel free to reach out to me and the
• 36:22
  Speaker 4: regional sales manager here on the East Coast, but got
• 36:24
  Speaker 4: connections and ties to everybody across the country. My email
• 36:27
  Speaker 4: is probably the best m dot miller at dentaldash Monitoring
• 36:30
  Speaker 4: dot com. Check out our website. There's a ton of
• 36:34
  Speaker 4: resources available there. Our Instagram handles got lots of I
• 36:37
  Speaker 4: mean new and latest and greatest and upcoming. We were
• 36:39
  Speaker 4: just at Orlando AO and had a great time there.
• 36:44
  Speaker 4: We do have a team across the country and they
• 36:46
  Speaker 4: are absolutely ready to take your call and would love
• 36:48
  Speaker 4: to consult with your practices to find out where the
• 36:51
  Speaker 4: solution makes.
• 36:52
  Speaker 3: The most sense.
• 36:53
  Speaker 2: Yeah.
• 36:53
  Speaker 1: Perfect, And now a word from the sponsors who make
• 36:57
  Speaker 1: this podcast possible, Haydocks.
• 37:02
  Speaker 2: Let's talk about.
• 37:03
  Speaker 1: Smile Sweet because it's not just another scheduling system. It's
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  Speaker 1: a game changer in the world of new patient management.
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  Speaker 1: because every smile deserves a suite of excellence. All right, Well,
• 37:52
  Speaker 1: you know how I like to finish a p haydox.
• 37:54
  Speaker 1: I like to finish it up with a little speed round.
• 37:57
  Speaker 1: So are you ready to do the speed own challenge?
• 38:00
  Speaker 3: Okay?
• 38:01
  Speaker 1: What is one daily habit or ritual that helps you
• 38:04
  Speaker 1: stay productive or balanced?
• 38:06
  Speaker 4: Taking the dog for a walk? I gotta get it
• 38:09
  Speaker 4: once in a while. I got to get We got
• 38:10
  Speaker 4: a lake behind the house, and he loves chasing geese.
• 38:12
  Speaker 3: So we get out there and.
• 38:14
  Speaker 2: I love that. That's awesome.
• 38:16
  Speaker 1: If you could add one unconditional perk to a workspace,
• 38:21
  Speaker 1: what would you add?
• 38:23
  Speaker 4: A really good espresso machine? I'm a I'm a coffee
• 38:27
  Speaker 4: not snob, but connoisseur will call it. And a really
• 38:30
  Speaker 4: good espresso absolutely sets the day off, right.
• 38:34
  Speaker 1: I love that, all right? And last one, what is
• 38:36
  Speaker 1: one business idea you have recently seen that you wish
• 38:40
  Speaker 1: you had thought of?
• 38:43
  Speaker 4: Dental monitoring? I wish I thought of that first. He
• 38:47
  Speaker 4: got there before I did. I'm reaching a blank on
• 38:50
  Speaker 4: that one.
• 38:51
  Speaker 2: Oh, that's okay, ball, We'll leave it at that. I mean,
• 38:53
  Speaker 2: dental monitoring is a great one. I wish I would
• 38:55
  Speaker 2: have thought of it too.
• 38:58
  Speaker 3: Leaving to the chase, but I'm here to to trumpet
• 39:01
  Speaker 3: his tunes it for him.
• 39:03
  Speaker 2: That's a great well.
• 39:04
  Speaker 1: Now, again, thank you so much for being here and
• 39:07
  Speaker 1: being a part of Haydocks. This was a great episode
• 39:09
  Speaker 1: and I'm sure you're going to get a lot of
• 39:11
  Speaker 1: calls from our listeners.
• 39:12
  Speaker 3: We look forward to it. Thank you so much for
• 39:13
  Speaker 3: having Joe for sure, see you see you.
• 39:17
  Speaker 1: Are you ready to start a practice of your own?
• 39:20
  Speaker 1: Need a new fresh set of eyes or some advice
• 39:22
  Speaker 1: on your existing practice?
• 39:24
  Speaker 2: If so, reach out.
• 39:25
  Speaker 1: To me Jill Allen at www dot practice results dot com.
• 39:31
  Speaker 1: If you like what we're doing here on Haydocks and
• 39:33
  Speaker 1: want to hear more of this awesome content. Be sure
• 39:36
  Speaker 1: and give us a five star rating on your preferred
• 39:39
  Speaker 1: listening platform, and subscribe to our show so you never
• 39:42
  Speaker 1: miss an episode. Remember, new episodes drop every Thursday.
• 39:47
  Speaker 2: See you next week.