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Receivables Roundtable Ep. 135 - Mark Reinhard with Concepts2Code discusses online consumer portals
Join us as Receivables Roundtable Founder, Adam Parks talks with Mark Reinhard, Software Architect at Concepts2Code about online account management portals. While the topic may sound straightforward, Mark brings up several valuable points where increased consideration may be needed regarding cost effectiveness and consumer satisfaction. Listen for insights regarding various feature options in consumer portals and why simply providing “blind payment” forms online may not be making the most of the opportunities that come with the digital interactions.
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The skinny
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