Latest / Closing Sales in Nigeria - Sales For The Nigerian Business Person: The Sales and Marketing Blueprint / The Gate Man's Sales Secrets: Lessons from a Nigerian Neighborhood
Transcript
- 0:00Hello and welcome to the show. Today I'm not in the audio
- 0:03booth, so there's going to be some interruptions coming in
- 0:05from the background because the kids are home.
- 0:08Midterms, then SpongeBob SquarePants.
- 0:11It's on TV and yeah, so just the usual.
- 0:15Anyway, today I want us to look at sales lessons that we can
- 0:17learn from Nigerian gay men. Let me repeat, in case you're
- 0:22wondering, did I hear him correctly?
- 0:24Yes, you did. Today we're going to look at
- 0:26sales lessons that we can learn from Nigerian gay men.
- 0:30Now, for those of you who are not Nigerian, listening to the
- 0:32podcast, you're wondering who is a gate man or what is a gate
- 0:35man? That's just the way that we say
- 0:38in this part of the world, that's how we call people who
- 0:40are security details for residences and official
- 0:43buildings. So people who stand outside at
- 0:45the gate or who stand in front of the house, security detail
- 0:50basically. Now normally these are salaried
- 0:52individuals and they work in shifts so that houses and
- 0:56buildings can have 24 hour protection.
- 0:59So that is who a gate man is. Now why are we talking about
- 1:02this today? The reason why we're talking
- 1:04about this today is because recently the gas in my house
- 1:08finished gas finishes every day. So it's not a problem.
- 1:12When I say gas, I mean cooking gas.
- 1:15Now the problem was this was around was about 10:00 PM at
- 1:19night and I had just been coming back from a gig because I was
- 1:25providing media coverage for the British Council.
- 1:28They were having a welcome back session for Commonwealth
- 1:32Scholars and shipping Scholars and was at the deputy high
- 1:36commissioner's residence in Maitama.
- 1:38And I had been out all day. So of course, you know, wifey
- 1:41got back, she was with the kids, you know, doing some cooking and
- 1:43then the gas ran out. And so, you know, the whole
- 1:46thing now coming back from the gig was ready like around that
- 1:48kind of 10:00 PM. Now, of course I was now
- 1:52wondering try like, what are we going to do?
- 1:55Because the kettle just stopped working.
- 1:58I took it to get fixed. And the problem was the heating
- 2:00element and the kettle that I bought was the old kettle was a,
- 2:04was a Benatone, you know, one of these big benatones, maybe like
- 2:072 liters, like massive keg. But the heating, the, the what's
- 2:12it called? The heating element is inside
- 2:16the body of the kettle, so to replace it you have to destroy
- 2:19the kettle. So basically we have to buy a
- 2:21new kettle. And of course that's like, I
- 2:23beg, we can just buy water on the gas.
- 2:24I'll worry about the kettle another time.
- 2:26So if there was going to be any way for wife wifey to get to
- 2:31work and for the kids to get to school on time, you know, we
- 2:33need air gas because for me, I always have my bath with cold
- 2:36water. You know, I've been having the
- 2:38bath with cold water since I was in secondary school.
- 2:40And sorry about that. It's a good thing I warned you
- 2:44guys. Anyway, one of the kids just
- 2:45came in, what was I? So I've been having a bath with
- 2:49cold waters in secondary school now.
- 2:50So you know, boarding school, Hamatan, you know, the cold and
- 2:53everything. So you just get used to it.
- 2:55But every time I insist that the boys should have a bath with
- 2:59cold water. Sometimes it's fun, sometimes
- 3:01it's a nightmare because they're screaming and everything.
- 3:03So summary, all I'm trying to say is I needed to find gas at
- 3:0710:00 PM in Abuja at night. I need to find gas.
- 3:12So I messaged one of the neighbors now, like about how
- 3:15far this is my situation, and he told me that we can buy gas at
- 3:19the neighborhood garden. And I was like, yeah, the
- 3:22garden. He said yes, no, I say where
- 3:25they go and drink and they dance and everything.
- 3:26He said, yeah, that same compound, but before you get to
- 3:30the drinking part, I said, OK, no problem.
- 3:32So I went there. Now.
- 3:34So as I entered the compound, as I drove in, the security guys
- 3:37are very rude, you know, as security people can be
- 3:39sometimes. But I just freed them because,
- 3:42you know, it's their way. That's just how it is.
- 3:44Then I asked them where the gas person was, you know, where I
- 3:48can buy gas. And all of a sudden, their
- 3:51greeting has changed. They started greeting me.
- 3:53Sean, Sir, you know, you do this salute thing.
- 3:55Slam your leg into the ground. Sean, Sir.
- 3:57Bam. Your boys are loyal, Sir.
- 3:59This, that, that, that, that, Sir.
- 4:01That, Sir. I was like, and I was wondering
- 4:04that these were the guys that when I entered, there were, you
- 4:07know, Anyhow, anyhow, now I say I want to buy gas.
- 4:10You know, they're doing. Sean, Sir.
- 4:11Your boys are loyal, Sir. So I was wondering what led to
- 4:14this change. So as I got there now, one other
- 4:17guy was just leaving. That's why buying gas.
- 4:22But it wasn't this, it wasn't this industrial kind of gas.
- 4:27How did I put it? It was not like the fancy places
- 4:30where you go to NNPC and you know, you stay there.
- 4:32They take the machine and then they put it on the scale.
- 4:35The scale weighs it. And then you punch the, the, you
- 4:38know, the code and then the thing just does that.
- 4:42You know, that whole mechanized process there was this gas
- 4:45where, you know, boys are doing this thing manual.
- 4:47You take a gas cylinder, you turn it upside down, connect one
- 4:49hose to another hose. And you know that nothing can
- 4:52take time. So anyway, but as long as if I
- 4:56had any choice, so I just stayed there.
- 4:57So when I was there, I was wondering why did these people's
- 4:59behavior change over time? So I stayed there now and I was
- 5:02just playing chess on my phone waiting for these guys to load
- 5:05up the gas. So as they were doing it now, I
- 5:09noticed a similar pattern with other patrons.
- 5:12If people came in and were going up, up, up towards the club, the
- 5:16security guards were just anyhow, anyhow with them, no
- 5:21special greeting. But anybody who entered and
- 5:24wanted to buy gas and was turning to the left, you know,
- 5:27it's a short sign. Your boys are loyal, Sir.
- 5:30This is this, Sir. You know, the usual hailing that
- 5:32security guys give. So I was trying to wonder like,
- 5:35what's the difference? The people that are going to the
- 5:38club, they just anyhow, if you're going to go and buy gas,
- 5:42special greeting. So I was wondering what is the
- 5:45difference or rather why the difference?
- 5:48Now this is my guess after a while because I didn't ask them
- 5:50why they were greeting us differently.
- 5:53My own guess is the people who come to the garden, you know,
- 5:59down, down, down, that's the alcohol part.
- 6:02My guess is they spend all their money on drink and on women.
- 6:06So on the way out, there's no money, so there's no point in
- 6:09greeting them. Sean, Sir, your boys are loyal.
- 6:12Sir. Your Excellency, Sir, you know
- 6:14all those greetings because if you greet those ones, you won't
- 6:17get anything. So no tip on the way out.
- 6:19Also because for the garden, there's a big sign there, you
- 6:22know, POS inside. So that means you don't have to
- 6:24carry cash. You can go there and, you know,
- 6:27use your card and swipe and pay then, Although it makes me
- 6:32wonder if you don't have cash, you know, how do you pay the
- 6:35strippers, the adult entertainers in, in those kinds
- 6:38of establishments? And I just wonder how you pay
- 6:40them if you're going with POS. And but for those of us who are
- 6:44coming to buy gas now, POS was not possible because when I went
- 6:48there is the first thing I asked the guy told the guy, look, I
- 6:50brought back, I don't have cash, you got POS.
- 6:52I said no for POS, go and meet Malam over there.
- 6:55The guy has POS. I said which Malam said that all
- 6:57I want to say, OK, so we had to go and withdraw cash.
- 7:01So if you enter the compound and you turn left, you can't pay by
- 7:04POS. So that means that you need cash
- 7:07on you. So anybody who says they're
- 7:09going to buy gas, that means the person is going to withdraw
- 7:12cash. So people who are going to go
- 7:16and buy gas, anybody who enters the compound and turns left, the
- 7:19person needs cash, either has cash or is going to withdraw
- 7:24cash from the Malam. Now that is my guess.
- 7:27And I think that that's the main reason why anybody who entered
- 7:30and drove straight, the security amount does, you know, anyhow,
- 7:34anyhow, with them, because you're going to go straight, you
- 7:36go and buy alcohol, you buy pepper soup, you watch the
- 7:39strippers and you pay with POS and then you leave.
- 7:42There's no cash. But then people like me who
- 7:46entered and who turned left needed to have cash to pay for
- 7:51gas. That's my guess.
- 7:55So if my guess is correct, the lesson we can learn from how
- 8:00these gate men were behaving. By the way, I'm not endorsing
- 8:02this kind of behavior because I think we should be respectful to
- 8:05everybody, but we have to see that look, there's a lesson that
- 8:09we can learn here. And this I think is the lesson.
- 8:12The gate men in this garden, for whatever reason, they have
- 8:16figured out who their ideal prospect is.
- 8:19They've figured out who their ideal customer is.
- 8:21They know who is going to tip them.
- 8:23They know where their daily bread is coming from.
- 8:25They have figured it out to AT and for some reason they know
- 8:29that it is people who enter and who buy gas, but it's not people
- 8:32who enter and who go to the pepper soup and strip aside.
- 8:36So because of that, the gate men, they spend their time and
- 8:40their energy executing their sales script only on the ICP.
- 8:45So if somebody enters and goes straight, ignore.
- 8:47If somebody enters and turn left, you say Sean, Sir, your
- 8:51boys are loyal. Sir, Your Excellency, Sir, you
- 8:54know God will progress you. Sir, you know all that greeting.
- 8:57Now, this is something that we should all learn.
- 9:00I'm not saying we should go around calling our customers,
- 9:05Your Excellency, or saying, Sean, Sir, whether your boys are
- 9:09loyal. I'm not saying we should be
- 9:10engaged in that kind of behaviour.
- 9:12But one lesson that we can learn is we should stop trying to
- 9:15initiate contacts with everyone. We should only be initiating
- 9:20contacts in business that we think have the highest
- 9:23probability of good outcomes because that is what those
- 9:26security people are doing. If somebody enters and goes
- 9:29straight to the alcohol and stripper side, chances of
- 9:33getting money low. But if somebody enters and turns
- 9:37left to the gas side, chances of getting a tip is high.
- 9:42So they were engaging with people where they have the
- 9:47highest probability of a good outcome and that's what we
- 9:49should be doing with our businesses.
- 9:51So no matter the business that you do, you need to have a clear
- 9:54idea of the best kind of people that lead to positive
- 9:59interactions. When I say positive
- 10:00interactions, what I mean here is a close deal and some money
- 10:03in your bank account and spend the most time initiating contact
- 10:08with those kind of people and then ignore everybody else.
- 10:12Because those security guards have figured out for some reason
- 10:14that if you do Shansa, Shansa to everybody who drives into the
- 10:18compound, your knee will be paying you.
- 10:20Because every time you do Shansa, you know, you slam your
- 10:22foot on the ground. And if you do that for the whole
- 10:25night, you're just going to be getting knee pain.
- 10:27It's probably not worth the effort.
- 10:29But if you do Shansa to the people that have the highest
- 10:32probability of giving you a tip more than 500 or whether 1K or
- 10:36maybe 2K, if it's a bigger boy who enters into the prospect or
- 10:40a bigger babe. Although I don't think if you're
- 10:45a decent shake, you should be hanging around those kind of
- 10:47places at 10 PM, 11:00 PM at night.
- 10:50That's just my thinking. Where was I anyway?
- 10:55So basically, they're looking for people that have the highest
- 10:57probability of good outcomes and that is what we should be doing
- 11:00as well. Who are the people that when we
- 11:03interact with it most likely leads to a good outcome.
- 11:06We need to focus attention and pay attention to them.
- 11:09Now, this is another lesson that I think we need to learn and it
- 11:12applies to most of us. Most none of us who were there
- 11:16that evening dropped money that night because there were three
- 11:20patrons while I was there. So I was around like 10:00 PM
- 11:24when I was driving in, one person was going out, so that's
- 11:28two. While I was there, one person
- 11:31came to come and drop gas to fill after me, so that's three.
- 11:38So even though the first two people, the guy leaving at me,
- 11:44didn't drop money, it didn't stop them from saluting the
- 11:47third patron. They continue to execute the
- 11:52script because these gay men have figured out that sometimes
- 11:56it work, but sometimes it doesn't work.
- 11:59But over time, the math is going to add out.
- 12:03Now let's look at it this way. If six people come every night,
- 12:07it's possible because while I was there, in 30 minutes, three
- 12:10people came. Let's say 3 or 4 people because
- 12:13as I was going out, another person was coming in.
- 12:16So in 30 minutes, four people came.
- 12:19By the way, it got me wondering that what is it with young men
- 12:23and not buying gas on time? Because I didn't see a single
- 12:26woman coming out to fuel gas. All of us were young men.
- 12:29So I guess maybe women pay better attention to these sorts
- 12:31of things. So you'll never catch a woman
- 12:33stranded at 10:00 PM at night looking for gas.
- 12:36But, you know, was all young men.
- 12:38Anyway, that's the question for sociologists.
- 12:41So where was I now? So if six people come every
- 12:44night, and it's possible because while I was there 30 minutes,
- 12:47four people came, if they can get just one person to tip per
- 12:53night Monday to Friday, that is going to be an extra 20,000
- 12:58naira in a month. Let me repeat.
- 13:02If they can get one person to tip 1K every night, that's going
- 13:06to be an extra 20,000 naira in a month.
- 13:09In fact, one person doesn't even have to drop 1K because it's
- 13:11possible that on some days nobody would tip, but on some
- 13:15days, maybe four or five people with tip and each person drops
- 13:19maybe 500 bucks. But either way, looking at it
- 13:23realistically, I think that these people can get an extra 20
- 13:26K every month that will now be added to their minimum wage.
- 13:30And let's face it, minimum wage in Niger is nothing.
- 13:34So because of that, that is why these guys keep greeting.
- 13:37Sean, Sir, your boys are loyal, Sir.
- 13:40God will elevate you, Sir. Your Excellency, Sir, that is
- 13:43why they keep greeting because they know that even if me, I
- 13:48didn't drop and the person who came before me did not drop,
- 13:51eventually somebody must drop. And at the end of the month,
- 13:56when you look at how much it is that came, came in, it's going
- 14:00to be worth the time and worth the effort.
- 14:05So the lesson that we have to learn here is don't let people
- 14:09who don't drop, people who don't do business with you, don't let
- 14:12that demotivate you because I meet too many people who pay
- 14:15attention to the fact that I spoke to 10 people, seven of
- 14:19them didn't do business with me. You're looking at things the
- 14:21wrong way. Pay attention to the three
- 14:23people who did business with you or the three people who did
- 14:26business with you out of the 10, the money that came in, it makes
- 14:29sense or it didn't make sense. That is the question.
- 14:34So if 10 people do business with you out of three at the end of
- 14:37the month, as you're looking at all the numbers, you say, OK,
- 14:40that thing makes sense, that thing makes sense.
- 14:41Then continue. And the goal is now to try and
- 14:44see how instead of three people doing business with you, we make
- 14:47it 4 maybe from 4:00 to 5:00. But for some reason, too many of
- 14:54us pay attention to the seven that we didn't close.
- 14:59That's the wrong way. Learn from the security guards.
- 15:02They keep saying Shanza, Shanza, if they're looking at those who
- 15:05didn't drop anything, they will not be doing Shanza.
- 15:08But they know that for the people that drop at the end of
- 15:10the day, the thing makes sense. So that's the question you
- 15:12should be asking yourself. And that's another lesson that
- 15:16we need to learn. At the end of the day, at the
- 15:19end of the week, at the end of the month, at the end of the
- 15:21quarter, we need to look at the math and say this math isn't
- 15:24mathing. Is the thing making sense.
- 15:27That is what will determine whether it is that we go, that
- 15:31we continue executing. Because the truth of the matter
- 15:34is, and the basic math of business is there's no 100%,
- 15:40there is no time that will come that you will talk to 10 people
- 15:43and you end up doing business with all 10.
- 15:45And I'm here to warn you that if you talk to 10 people and you
- 15:48end up doing business with 10, it actually is a sign of a
- 15:50problem. It's a sign of a huge problem.
- 15:54The take out problem is if you talk to 10 people and you end up
- 15:56doing business with 10, it's not that you're a solid sales
- 15:58personnel. One of the problems is that it
- 16:01means you're, you're leaving money on the table.
- 16:04People can see that, eh, this thing is a huge deal.
- 16:07And so because of that, they want to tap in immediately so
- 16:10that they don't lose out. So 10 / 10 is not possible.
- 16:15And if you're one of those people who is doing 10 / 10,
- 16:17it's a sign of a problem. Different problems, but number
- 16:20one problem is you're too cheap. Because think about it,
- 16:26somebody's only going to buy when there's a need or want or
- 16:30they can afford it, or there's a sense of urgency.
- 16:33And statistically speaking, it is impossible for you to talk to
- 16:3710 people straight and each one of them has a want or a need.
- 16:40Each one of them can afford it, and each of them has a sense of
- 16:43urgency. It is just not possible.
- 16:46There's some people who have the money, but yeah, they don't want
- 16:49it. There's some people who want it
- 16:51and they need it now. No, no, no, no, no, no.
- 16:53They sense of urgency, but they can't afford it.
- 16:56The chances that you will run into 10 people straight, each of
- 16:59them has a want and a need each of them can afford.
- 17:01Each of them has a sense of urgency.
- 17:03Statistically, it's impossible. So if you're one of those people
- 17:07that your closing rate right now is 100%, as in you talk to 10
- 17:11people, you close all 10 deals, there's a problem.
- 17:14You're too cheap. That's why people are rushing
- 17:17you. They're like, for all these
- 17:19value, we only pay so, so, so I don't believe it.
- 17:23That's why they're rushing you. You're too cheap.
- 17:27Friction is a normal part of the sales process.
- 17:30We just try and minimize the friction.
- 17:33So where was I before I lost track of my thoughts?
- 17:37And then basically what I was just saying is don't pay
- 17:39attention to those people who are not dropping or who don't
- 17:42demotivate you, who who don't pay you.
- 17:44Don't let that demotivate you. So you talk to 10 people and
- 17:50three people do business with you.
- 17:52Focus on the three. Did the money make sense?
- 17:55Why did the deal close? What have I learned?
- 17:59What can feedback can I take and use and replicate that in future
- 18:03interactions so I can get better?
- 18:05Ignore the seven that I didn't buy.
- 18:08So the basic lesson today looking at Nigerian gate men is
- 18:13this Determine your ICP, determine your ideal customer,
- 18:18determine the people that you want, determine the people
- 18:20they're chasing after, determine the people that have the highest
- 18:23probability of giving you money or for making that deal close.
- 18:28Once you determine that, that is step one.
- 18:31Number two, come up with a sales script ahead of time that you
- 18:35can execute all the time so that you don't have to think.
- 18:39So that it's reflex because for the security guards, they were
- 18:43sitting, they were adjusting, they were playing, I was doing
- 18:46Ludo. But once somebody came, they all
- 18:48executed the same script. You stand up, you salute, lift
- 18:51your knee, you slam it down back.
- 18:53Sean, Sir. Boys are lawyers, Sir.
- 18:56Your Excellency, Sir, this like clockwork.
- 19:03And that's how we have to be too.
- 19:06Now, of course, I'm not saying we should be mindless because
- 19:08for those of us who are in complex hill scenarios, you
- 19:12know, you're selling a service, eventually you're going to have
- 19:15to engage in some conversation. So you're not going to be, it's
- 19:20not going to be robotic or mindless.
- 19:22Let me just put it that way. Because if you sell services,
- 19:24you have to have a conversation, even if you don't sell services.
- 19:27But what you sell is fairly complex or fairly expensive,
- 19:29maybe like a car, for instance, or a house.
- 19:31Eventually you need to have some sort of conversation with the
- 19:35person. So that's the second thing.
- 19:38Come up with your sales script ahead of time so that when that
- 19:41opportunity presents itself, when the person shows up, you
- 19:45will execute it instead of thinking, what am I supposed to
- 19:50say? Because for those security
- 19:52guards, if they wait every single time somebody comes into
- 19:54the complex, and then I'll start trying to figure out what do I
- 19:57have to say to get a tip? What do I have to say to get a
- 20:00tip? I mean, how successful do you
- 20:02think they, they, they're going to be in, in a eking after tip?
- 20:06Well then they figured out that if I stroke people's ego.
- 20:11If I salute them, if I, you know, whatever, then this raises
- 20:15the chances of me getting something.
- 20:16But basically what I'm just trying to say is they agree
- 20:19about what this hillship is going to be ahead of time and
- 20:21everybody executes. So it should be the same way.
- 20:24Then Please remember to execute always, whether it works or it
- 20:29doesn't. That's just life.
- 20:35That's just business. If I go for 10 business meetings
- 20:40or five, it doesn't mean all five will close.
- 20:44If I go for 10, I close two. Glory be to God.
- 20:47Why did those two work? What have I learned?
- 20:51What can I carry away into the next?
- 20:52For me, it's not about the 8 I didn't close.
- 20:54It would be nice if I I closed the other ones, but you know,
- 20:57it's just one of these things. You win some, you lose some, you
- 21:01know, you win, you lose, you learn and then you get better.
- 21:04That's how it works. And just remember, the basic
- 21:07math is you will always lose more than you win.
- 21:11It's just that the things you win on more than make up for the
- 21:14rest. I mean, look at Warren Buffett,
- 21:17for instance. I mean, of course that's not
- 21:18sales. But somebody said if you want to
- 21:21look at it from a mathematical perspective, somebody said he
- 21:23actually is a crappy investor because he has lost on 60% of
- 21:27his of his of his trades. I mean, who cares?
- 21:30He has lost on 60%, but look at how rich it has made him.
- 21:34He's just one of those things another person has pointed out
- 21:36in sports, like pick your favorite football star, let's
- 21:40say Messi or whoever, go and check shots on goal.
- 21:44It is atrocious. If I tell my, my, my former
- 21:48flatmate IB, because he's a football guy, IB Dangana, he
- 21:51likes to watch Arsenal. So I used to tell him those
- 21:55days, because you say this our guy, blah, blah, blah.
- 21:58I pay him. So, so, so million.
- 21:59I'll say what, how many million? And this guy played the whole
- 22:04game. He only scored one goal.
- 22:06I used to tell them, I look, if it was me, he were paying me all
- 22:09this money. You know, 100,000 lbs a game.
- 22:13I'll be 100,000 lbs a week or something, but basically
- 22:16millions of pounds every, I will score like 10 goals every single
- 22:19match. Now, of course you guys know
- 22:21that that's unrealistic because in football or in investing or
- 22:26in business is just one of those things.
- 22:29You're not going to score every single, every single goal that
- 22:31you, that you, every single shot on goal.
- 22:36It's not going to result in a goal scored.
- 22:39That's just life. So please let us stop being
- 22:43turned off by the ones that don't close.
- 22:47The focus should be on the ones that close.
- 22:51Review it periodically and then ask yourself this business, this
- 22:56hustle, is it worth continuing? Is this math adding up?
- 22:59If the math is adding up, continue.
- 23:01If there are learnings that you can take, continue.
- 23:04Take those learnings. So that's a pretty much.
- 23:07And that is a lesson that I think we can learn from Nigerian
- 23:10gate men. So if you'd love to connect with
- 23:13me for a business audit strategy session or you have questions
- 23:16that you'd like me to answer, then connect with me on
- 23:19WhatsApp. The number is 08064662140.
- 23:24The country code is +234. Or you can connect with me on
- 23:29LinkedIn, the name to look for establishing my IED.
- 23:31Also have a YouTube channel in case you want to, in case
- 23:36YouTube is easier for you. So that's you pretty much.
- 23:39Thank you very much for your time and attention.
- 23:40I'll catch you guys at the next episode.