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From Crisis to Cadence: Evolution of Broad River Retail's Town Halls
In this episode of Stories from the River, host Charlie Malouf introduces a new behind-the-scenes series focused on the company-wide quarterly town halls at Broad River Retail. Charlie is joined by return guest Kim Harkness, recently promoted to Vice President, who shares insights into the origins and evolution of these town halls. They recount how the town halls were initiated in 2020 during the COVID-19 pandemic as a critical measure for communication when traditional channels were disrupted. Initially held weekly, the frequency was gradually reduced to monthly and then quarterly as the…
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