Latest / Brooke and Jeffrey: Phone Taps / Phone Tap: Hear No English Speak No English

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Phone Tap: Hear No English Speak No English · Brooke and Jeffrey: Phone Taps

• 0:00
  Speaker 1: One eight hundred Do u I Away now offering free
• 0:02
  Speaker 1: remote consultations by phone or video conference for any criminal offense.
• 0:06
  Speaker 1: Trust Brook, Jeffrey and Jose's friends with a free remote
• 0:09
  Speaker 1: consultation from Bradley Johnson Lawyers. Visit one eight hundred douyoway
• 0:12
  Speaker 1: dot com or call eight hundred do you y Away.
• 0:16
  Speaker 2: It was voted in a recent poll that the number
• 0:18
  Speaker 2: one most annoying thing right now in America. Besides, this
• 0:22
  Speaker 2: show is dealing with customer service calls. There is not
• 0:28
  Speaker 2: enough human workers, so old times are outrageous, and once
• 0:32
  Speaker 2: you do finally get someone on, they're not actually qualified
• 0:35
  Speaker 2: to help you. So we thought that's pretty bad, but
• 0:40
  Speaker 2: how do we make it even worse? So the first
• 0:43
  Speaker 2: thing we did was make Jose a customer service agent.
• 0:46
  Speaker 3: Kay, get help. That helps.
• 0:49
  Speaker 2: Second thing, even though he can speak English, he can't
• 0:54
  Speaker 2: hear English.
• 0:55
  Speaker 4: A I think about how frustrating that call would be,
• 0:59
  Speaker 4: and now hear it in your phone tap right now.
• 1:07
  Speaker 5: Hello, Hi, this is Michael Smith from Apple Support.
• 1:10
  Speaker 3: I'm looking for Troy please. Oh hey man, Yeah, this
• 1:14
  Speaker 3: is he How you doing? Did you say this is Troy?
• 1:20
  Speaker 1: Yes?
• 1:20
  Speaker 3: This is Troy. Okay, I'm gonna take that as a yes.
• 1:26
  Speaker 5: You send us an email about an issue you were
• 1:29
  Speaker 5: having with an iPad pro M one and I am.
• 1:32
  Speaker 3: Here to help you. Yeah.
• 1:34
  Speaker 1: So, the pretty much a problem I'm having is the
• 1:37
  Speaker 1: touch idea button is just not.
• 1:39
  Speaker 4: Working on it. I've tried resetting it.
• 1:41
  Speaker 3: I've tried pretty much.
• 1:44
  Speaker 5: I'm gonna stop you. Is there a way you could
• 1:49
  Speaker 5: say that in Spanish?
• 1:51
  Speaker 3: Another language? Sign language? Even in Spanish? Do you know
• 1:58
  Speaker 3: any other languages? Italian? In even Monsk? Do you know Monsk?
• 2:03
  Speaker 3: What are you talking about?
• 2:04
  Speaker 5: Brother?
• 2:04
  Speaker 3: I'm just calling about my iPad. I don't know any
• 2:08
  Speaker 3: other languages. Yeah, I'm sorry, I can't understand you. What
• 2:12
  Speaker 3: do you mean you don't understand me?
• 2:13
  Speaker 4: Is it a phone issue?
• 2:15
  Speaker 3: Or is you don't understand my iPad problem? Uh? Not
• 2:20
  Speaker 3: sure what you're saying.
• 2:22
  Speaker 1: I'm not sure what I'm saying about what I.
• 2:25
  Speaker 3: Don't hear English. We're having a full conversation in English.
• 2:30
  Speaker 1: You don't what do you mean you don't hear English?
• 2:32
  Speaker 3: Yeah? Again, didn't catch that. But here's my situation.
• 2:35
  Speaker 5: Look, I do speak English, I just don't hear it well,
• 2:38
  Speaker 5: at least right now. In this whole situation, I'm dealing
• 2:41
  Speaker 5: with what I'm sorry, what what was that?
• 2:45
  Speaker 3: That doesn't make sense?
• 2:46
  Speaker 1: You're speaking English perfectly?
• 2:48
  Speaker 5: Okay again, not really sure what you just said. But
• 2:52
  Speaker 5: back to me, wasn't always like this. I was at
• 2:54
  Speaker 5: a Renaissance fair last month, got hit in the head
• 2:57
  Speaker 5: with a rogue cabbage? Completely is that my ability to
• 3:00
  Speaker 5: hear English? Doctor's totally stumped, No idea.
• 3:03
  Speaker 3: What's going on with me?
• 3:04
  Speaker 1: Wait?
• 3:06
  Speaker 3: Let me get this straight.
• 3:06
  Speaker 1: Your your entire job is predicated on you talking to
• 3:10
  Speaker 1: people on the phone, and you it doesn't make any sense.
• 3:13
  Speaker 3: You're speaking to me in English.
• 3:14
  Speaker 5: I'm assuming whatever you just said, you're giving me like
• 3:17
  Speaker 5: sympathy for what happened, right, I do appreciate that compassion.
• 3:21
  Speaker 5: I'm just a normal guy who got hit in the
• 3:23
  Speaker 5: head with the cabbage.
• 3:25
  Speaker 1: How are you supposed to help me if you can't
• 3:27
  Speaker 1: understand me?
• 3:28
  Speaker 3: I'm calling about a you called me. Yeah, okay.
• 3:32
  Speaker 5: Just going off of the tone of your voice, it
• 3:35
  Speaker 5: sounds like your problem's fixed.
• 3:37
  Speaker 1: Wait no, no, no, no, no, no no no, My problem isn't fixed.
• 3:40
  Speaker 1: You haven't done anything to help.
• 3:42
  Speaker 3: Can again? Can't hear English? Only speak it?
• 3:45
  Speaker 5: Not sure how many times I could say that what.
• 3:48
  Speaker 3: Why are we on the phone.
• 3:49
  Speaker 4: Can I talk to sobody else?
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  Speaker 1: No?
• 3:51
  Speaker 3: Thank you, You're welcome. No, that's not what I said
• 3:54
  Speaker 3: before we get off the phone.
• 3:55
  Speaker 5: How would you rate my customer service skills today? One
• 3:57
  Speaker 5: to five stars? Be it because I can't hear it?
• 4:01
  Speaker 4: Zero stars?
• 4:03
  Speaker 1: Nothing was sick?
• 4:04
  Speaker 3: Wow? Was that five stars? You are generous? Oh my zero?
• 4:10
  Speaker 3: Talk about turning a bad situation into a positive. This
• 4:13
  Speaker 3: is amazingero.
• 4:16
  Speaker 5: Hey, by the way, your warns on your iPad expires tomorrow,
• 4:18
  Speaker 5: so good luck with that.
• 4:19
  Speaker 3: Huh, glad you got this done in time. That was sucked.
• 4:22
  Speaker 3: Transfer manager right now, dude, I'm sorry. I can't transfer
• 4:26
  Speaker 3: you to a man. I can't. No, not what the
• 4:30
  Speaker 3: don't swear of me? Wait what you heard that?
• 4:34
  Speaker 5: Oh my god, I'm sure it's amercaal A or a
• 4:39
  Speaker 5: prank phone call?
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  Speaker 3: You choose? Wait? What what do you have? Phone call?
• 4:45
  Speaker 3: What this is? Actually all? Say from the radio show
• 4:48
  Speaker 3: Brook and Jeffrey of The Morning Man. We're doing a
• 4:50
  Speaker 3: prank on you. This is a phone tat are you
• 4:53
  Speaker 3: sting me? Right now?
• 4:55
  Speaker 1: Bro?
• 4:55
  Speaker 3: Your girlfriend aight to set you up.
• 4:57
  Speaker 5: She said, you're having a bunch of problems with your
• 4:58
  Speaker 5: iPad and You're like, I'm super.
• 5:00
  Speaker 3: Dreading that customer service phone call.
• 5:02
  Speaker 1: Later, I am having a bunch of problems with my IPID.
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  Speaker 4: It was very frustraty.
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  Speaker 3: Aren't you glad I can hear you now? Yeah, it's
• 5:10
  Speaker 3: great to feel like I'm talking to you, Troy. Troy,
• 5:13
  Speaker 3: I said, aren't you glad that I can hear you now?
• 5:15
  Speaker 5: Yeah?
• 5:17
  Speaker 3: I need no, I need you to speak another language.
• 5:19
  Speaker 5: You know, Swahilan or oh monks, do you want to
• 5:22
  Speaker 5: go back to monks?
• 5:23
  Speaker 3: That's a good language. I can speak fluent monks.
• 5:26
  Speaker 2: Okay, I get it.
• 5:27
  Speaker 1: Joke's over now.
• 5:28
  Speaker 3: Yeah, joke's over now. If you didn't hear it
• 5:33
  Speaker 1: The week up every morning was phone Tabs weekday mornings
• 5:35
  Speaker 1: on the twenties, Brooke and Jeffrey in the morning