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Defining customer experience with Olympia Events · Event Industry News Podcast

0:06
Hello everybody welcome along to the event industry news
0:09
podcast with me james dixon wishing all a very good morning afternoon or evening
0:13
whenever or wherever you join today's podcast from it seems like ages since
0:18
i've sat behind the microphone on one of these i was just talking to our guests
0:21
off air before we we came on and started today's recording and it it's both baffles me how i kind
0:28
of just drop back into this absolute nonsense that I sometimes deliver on the
0:31
podcast and yet always feel like it's been aging since I've sat behind the microphone.
0:36
But really good one for you today.
0:38
Got a guest on who there's been a recent, very recent press release about their
0:43
new role and what that's going to mean for the particular venue in this instance
0:48
and operationally the facilities that they're going to be working in.
0:52
And let's get into it immediately.
0:54
Olympia Events has announced two senior appointments recently,
0:58
Talia Day, Sustainability Lead, and Carly Gibbs, Head of Customer Experience.
1:03
Today, I'm going to be joined by Carly to find out a little bit about what that
1:06
role actually means, how it's going to impact the operations of the events,
1:10
and a little bit more about Carly herself.
1:13
Carly, thank you very much for joining the podcast and welcome.
1:16
Hello, thank you very much. Thank you for having me. not a
1:19
problem at all so head of customer experience at
1:23
olympia events congratulations first of
1:26
all this is pretty much hot off the press i think
1:28
that the press release that that i was given and sent
1:31
is is dated the 21st of of july
1:34
and for for context we're recording this on the 30th so
1:37
i'm guessing you've only been in post a short while but
1:40
um how are you settling in first of all yes so
1:43
and that's correct only been in post now a number of
1:46
weeks we're very much still in the weeks not the months but
1:49
yeah absolutely so pleased to be here
1:52
fantastic team fantastic site and
1:56
just the opportunities that lie ahead are so exciting so really excited to be
2:01
on this journey it is a journey it's one of those and just really looking forward
2:06
to getting stuck in and again just referring to that that release it refers
2:11
to the fact that you've got 19 years,
2:13
experience working in the events industry, private sector, fundraising, strategy, operations.
2:20
Can you maybe expand a little bit on that? And I guess that like anybody that
2:24
works in the industry, those different experiences kind of shape and bring you
2:27
to a point where the type of job that you're going to be doing now,
2:31
presumably, lends on all of that experience.
2:33
Yeah, very much of a going off in slightly different directions,
2:37
but I feel like I've kind of come back to a little bit of a place now where
2:41
everything's come together.
2:43
So as you very much said, started within events and come back round full circle.
2:48
So working with Cancer Research UK, Comic Relief on the sport relief campaigns as well.
2:53
So working in a third sector there was absolutely fantastic to have that real
2:57
cause at the heart of what we were doing.
2:59
But working with having 14,000, 15,000 event participants at some of these outdoor
3:05
mass participation events, all fundraising for a similar cause,
3:09
through to working with private agencies, delivering other outdoor,
3:14
indoor events, conferences, exhibitions.
3:17
And then most recently, within the last 10 years or so, I've been working within
3:21
this role of guest experience, which I guess has kind of come around.
3:26
It's a bit more of a common term now, a common job title.
3:29
But yeah, around 10 years ago, it was kind of seen as a, hmm,
3:33
what's that? Is that customer service? Is it not?
3:35
But yeah, it started very much within, actually in the workplace environment.
3:40
So delivering events at a business park, which kind of evolved really.
3:45
So before COVID, when it's very much people in the office, nine to five, five days a week.
3:50
But really looking at what's keeping them there.
3:53
What's, you know, there is the start of more Skype calls are coming in.
3:56
To what's the purpose of keeping people at that
3:59
workplace and it very much grew into that experiential
4:03
role and most recently moved over to working within
4:06
the retail sector leisure destinations as well
4:09
again in a similar role but now really kind
4:12
of bringing all of that experience from different industries back to the my
4:16
home of events again such a fantastic venue at an exciting time it kind of feels
4:22
like it's it's kind of completed my full circle is it is it a newly created
4:27
role within Olympia Events to have a head of customer experience?
4:30
Is this something they've had before?
4:32
It is a new role. It's a new role. There was a similar style role,
4:36
but it was more around customer service back around 10, 15 years or so.
4:40
But yeah, this is very much as a new role to really kind of tie in line with
4:45
this new fantastic offering that we have coming up that's mid-flow at the moment.
4:50
The building works will be well underway, coming to near completion as well.
4:54
So it's the right time to really think about that experiential impact and looking
5:00
at Olympia much more as a destination now rather than just a venue.
5:05
Hmm and what if we can touch on it very very briefly
5:08
and it might be going slightly on a tangent but for for
5:11
people who may not be aware just explain a little bit about
5:14
some of these building works and it's sort of i guess adaptation if
5:18
you will as a as a destination as a cultural experience
5:21
rather than just you know maybe what people know as as a big
5:24
event sort of space for hire yeah so we've
5:27
got our fantastic heritage halls here the the grand
5:30
and the national and the exhibitions are very much
5:33
at the core of what we do that's not going away that's
5:36
what we're known for as well we have fantastic exhibitions that
5:39
we can host but we're expanding and enhancing the offering that we have we have
5:44
a fantastic 4 000 capacity music hall that's coming we have a state-of-the-art
5:50
theatre that's being built we have over 30 food beverage and leisure offerings
5:56
across the campus as well,
5:58
as well as a workplace offering with around half a million square foot of office space.
6:03
So bringing all of that together, that straight away, you can see with much
6:08
more than an exhibition venue.
6:10
As I say, that's not going away. That's the heart of what we are.
6:13
But adding all that together and a fantastic conference centre that goes on
6:18
top of it as well, it just makes it this well-rounded destination where members
6:24
of the local community can come along.
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Enjoy some of the bars, the restaurants that we have as well.
6:29
There might be people here visiting at the trade show, joining a conference, going to the theatre.
6:33
So again, we have lots and lots of different customers that will be coming along
6:37
and enjoying what we have to offer.
6:39
And that dovetails nicely, I guess, into the role that you've been brought in
6:43
to fulfil, because with the change of, I suppose,
6:47
venue structure, both physically and metaphorically, with things like the musical
6:52
coming in, with it becoming a cultural space, in addition to what people know
6:56
from a core point of view, which is the exhibition, the big hall side of things,
7:00
inevitably that's going to lead to a wider demographic of customer coming through
7:04
the doors, which then brings it back to making sure that that customer experience,
7:08
regardless of what type of event they're coming for is fulfilled correctly.
7:13
Exactly that. So, you know, there is a fantastic event team here that's worked,
7:18
some of them for many, many years and seen and worked on and supported huge amounts of events.
7:24
But like you say, we're offering a very, very different type of venue as we go forward.
7:30
So the types of events that we are able to support just
7:33
rapidly grows and expands from immersive
7:36
of events you know to real different types of
7:39
exciting activities family events as well
7:42
and like you said that means there's different types of
7:45
customers so we really need to understand who
7:48
are those customers what do they want from us what do they expect from us and
7:52
it's not just about our operations on the ground it's really looking at that
7:57
whole customer journey and it very much links back to our brand reputation we
8:02
have some fantastic pieces of work that are going out already we have We have
8:05
a brand new brand video that's out there as well.
8:08
And those digital touch points are already setting the expectation around what our venue is about.
8:14
So we need to match those expectations.
8:17
Everyone's expectations are extremely high. We need to match them.
8:21
But we have to do it in a collaborative approach.
8:24
Whoever comes to the site, they're coming to Olympia.
8:27
They might be going to an exhibition. They might be just going to have a fantastic
8:32
meal or some drinks in one of the restaurants on the rooftop. Bath.
8:36
They don't want to know that there's lots of different company and organizations
8:40
here at this one site. It just needs to be seamless.
8:44
And we mustn't forget the hotels as well. So if we have people coming here,
8:48
they're coming along, they're visiting and they're looking to stay.
8:52
Well, you know, they find a one of our hosts or a security team member and they're
8:57
asking for directions. They're looking, oh, where's the nearest hotel?
9:00
The whole of the team that works across the site needs to
9:03
be very much aligned and have that understanding that
9:07
knowledge about what we're about oh yeah of course
9:09
madam you know you've got two hotels that you can choose from
9:12
on site you'd like to book a restaurant oh we've got a
9:15
fantastic choice upstairs and it's not just
9:18
coming down to oh well if you go and find so and so they'll
9:21
be able to help you it's making sure we've got this unified
9:24
approach and understanding around what the site has to offer
9:27
and how we treat our customers that they are
9:29
their guests to us they're visiting we should be
9:32
proud and we want to welcome them and we want to
9:35
make their visit very very memorable to make sure they
9:38
come back so when we look at all of
9:40
those things that you've just highlighted and talked about how
9:43
does the the actual job role manifest itself
9:46
in the first sort of few weeks in Carly did you as
9:50
a newly created role is there a very clear kind
9:53
of job description and did you know exactly what you were coming in to
9:56
to achieve initially or is there part of it as
9:59
well where you've got your own ideas and kind of ways
10:02
that you would like to sort of I guess research and identify where improvements
10:06
could be made initially well I think from say being in a similar role within
10:11
different industries as well it's got some core fundamentals what the role is
10:16
about and you know the the site
10:18
here and the team being you know very strongly led by Andy O'Sullivan,
10:21
there's a very clear direction of where we're going and what we're looking to achieve. But really, it.
10:27
The purpose of this role is to really look at where we can create those memorable
10:32
moments, where we can have efficiencies as well, both internally with our processes
10:38
and externally in terms of what we deliver.
10:41
And to be able to do that, it's not an off the shelf. It's not going,
10:45
oh, well, I'll use this and do this.
10:46
It's really about immersing yourself and understanding what are the kind of
10:51
the little nuances? What's the current culture?
10:54
Where are we looking to go? it's not just about words it's
10:57
not about oh we'll just do this it's just a bit of you know some new
11:00
values and customer journey mapping it's really getting into the details talking
11:05
to people having those conversations and really understand things and to be
11:10
able to have the impact externally you've got to get the internal work down
11:15
right as well yes there could be some quick wins that we
11:18
do that have an immediate impact on what our customer
11:22
our guest our visitor will see but to
11:25
really have an impact it's delving deep into the internal
11:28
ways of working so at the moment i'm
11:31
understanding trying to get involved with the commercial team understanding
11:35
from sales and marketing how our hr how our finance
11:38
our it systems work and from there
11:41
it's really just trying to again understand what is
11:44
that process when we start to
11:48
have conversations with a potential new customer
11:51
what are all those touch points that they have
11:54
with our brand as I've mentioned it starts way before
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they ever come to site it's around that brand reputation and it's understanding
12:01
how we have an impact on them every single one of those stages and this is where
12:08
we have to have the right team culture because what we're doing is absolutely
12:12
great but there's always opportunity to improve.
12:15
And you have to have a team that have got exactly that right attitude to be
12:19
able to go, you know what, we'll give this a go.
12:22
We'll test it. We'll trial it. It might not be right, but we've got a good,
12:26
strong team culture where we trust each other. There'll be no repercussions.
12:31
We'll give it a go to make improvements. And once you start building on that
12:35
internal culture, this is where you get, oh, I've seen that. I'll give it a go.
12:40
I'll try this. Oh, we need to do this. you get
12:43
that cohesive team coming together a little bit more rather
12:46
than people working in silos and we have
12:49
experts in their areas but as we
12:52
know it's not about all individuals you know
12:55
the sum of the parts is much greater when we are all a little
12:58
bit more aligned and we can even take that down
13:00
to some really really simple areas for example that
13:03
you know operationally every single team member
13:06
carrying gloves in their pockets there's a piece of knitter you pick it
13:09
up it's not somebody else's responsibility you see
13:12
somebody that needs some help you go and actively and proactively
13:15
approach them these are just such such simple things
13:18
but build that right the way through all
13:21
internal processes and the end result of
13:24
the enhanced customer experience comes through so much easier yeah
13:28
and this might seem like a really obvious or
13:31
even daft question to ask but how are you defining the
13:34
customer is it visitors who are coming to.
13:37
The events or is it that the event clients themselves
13:40
the people coming to host their events there is it all of
13:43
those things is there a definition as it and it going
13:46
on what you were just saying about the team being aligned
13:49
is it important for you to have a definition of who
13:53
and what the customer is so that the team can can
13:56
be aligned with each other exactly that it's those
13:58
on that understanding that has to come through it so our customer is anyone
14:03
that has an interaction with our brand and so they could be exactly that they
14:08
could be an exhibition organizer it could be an exhibitor working for one of
14:13
the exhibition organizers it could be a contractor.
14:17
Through directly through us or a third party. It could be a member of the local
14:21
community that happens to pass by every single day.
14:24
We have a new school that's opening on site in September, which is absolutely
14:28
fantastic. We do indeed.
14:30
So again, that is really going to change the feel and the vibe of the whole
14:34
of the site as well. So they're a customer to us.
14:37
And like you said as well, it's exactly team members. We should be treating
14:41
each other as customers.
14:42
How can we support each other to get the best and
14:46
it's really again thinking about that and having that
14:48
understanding that mindset around what's our
14:52
purpose to enhance the experience well what
14:55
does that actually mean well not only is a for
14:58
example an exhibitor an exhibition organizer going
15:01
to be using our venue but how can we work with them
15:04
to help them deliver an even better event it's not
15:07
just about providing the fantastic site that we have
15:10
so if we start thinking about that we
15:13
then start to think about all the other customers oh a
15:16
local a family that's coming to enjoy the
15:19
theater and use one of the local restaurants well
15:22
how can we work with our partners.
15:26
On site to say did you know this what about this
15:29
this is else that's happening on the site how can we be fully aligned
15:32
in what we do the understanding of
15:35
terminology is really really important but it
15:38
goes right back even further than that not only
15:40
understanding the customer but when we say experience as well
15:43
i kind of alluded to the word experience has been
15:46
round in roles for many many years now but
15:49
there's still an understanding from a lot of people that that's
15:52
kind of the same as service and they can be used interchangeably and
15:55
interchangeably they're very different obviously service
15:58
has an impact on the experience so again it goes
16:01
right back to that is getting everybody onto the same page
16:04
and what we're talking about what's our terminology so
16:08
we know that we're all working together in a cohesive way
16:11
way to achieve that end result yeah and
16:15
and being adaptable is is everything in sort of today's environment you know
16:19
customers visitors event goers they are they're more discerning and they demand
16:25
more yeah and and and that's that's evident when you look at new venues that
16:30
are opening you know and i take something like the.
16:32
Co-op live in manchester that opened last year
16:35
i went there last year not long after it opened and you
16:38
know the the experience there from a hospitality point of
16:41
view you look at the bars it's not just your old-fashioned sort
16:44
of simple concession on the concourse serving a couple
16:47
of draft options and so but it was a
16:50
beautiful bar you'd be happy to just go for a drink in there
16:53
there were lots to offer the food offerings were much better
16:56
than i'd seen in in any other kind of big arena of
16:59
that nature before and customers really
17:02
are that they are more demanding now the standards are so
17:05
much higher and they expect more and there has to
17:08
be a level of adaptability whilst working
17:11
with an economic structure for a venue of that size that works as
17:14
well so i guess you know part of the customer experience will be working
17:17
with like you said that the hospitality the nearby hotels
17:21
venues bars on-site catering etc etc
17:24
to make sure that they're aligned with whatever event is coming through
17:27
the door it's exactly that everybody like
17:30
you say is demanding more we're we're all the same you know
17:33
you if something goes wrong from that service
17:36
recovery point of view you expect something to be rectified
17:39
everybody's expecting more or afterwards well what's my compensation in return
17:43
for it and this is where everyone's expectations are going so we can't do that
17:48
alone we're all trying to achieve something similar here And this is where we
17:52
have a huge opportunity across the whole of the Olympia site to work together.
17:57
Let's be partners in this.
17:59
Let's not all be each out to our own. We're going to be having thousands of
18:03
people visiting this site.
18:05
And if we're all battling internally against each other, that's not what is going to work.
18:11
And so right from day dot, everybody's very much aligned that we're supporting each other.
18:16
We're partners in this. What can we learn from each other? and it's not just
18:20
learning from this industry it's learning from other industries as well what can the leisure.
18:26
You know the leisure industry offer to us what how
18:28
do theme parks run things and obviously we all
18:31
know disney with their disney their imagineering principles
18:34
that they have and their commandments making it a
18:37
seamless experience and that's through working together in
18:40
that partnership and that's exactly where we're going here
18:43
at olympia with this fantastic and complex site
18:46
but really aligning everything together olympia has
18:51
always fascinated me in the sense that
18:54
it is in some respects
18:57
it's it's it's a landmark of of old london you know like the victorian albert
19:02
or the natural history museum or the palace of westminster you know as a building
19:06
it's it's it's a landmark of victorian engineering it has that history that
19:11
a lot of you know modern event spaces.
19:15
Don't have they may offer a lot of things and
19:18
they've been able to build from scratch and offer you
19:21
know a lot of modern elements but you've got
19:24
a combination of those modern elements with the new buildings but
19:27
also you've got that heritage there as well which
19:31
I'm sure is going to provide you a huge focus I've
19:34
no doubt on on some of this experience and is that
19:37
very much sort of shaping some of the stuff that you're looking to do is is
19:40
kind of building on the cultural heritage of
19:43
the the structure itself and its landmark sort of status
19:46
yeah 100 that is something that
19:49
lives through in everything and you already start
19:52
to see it come through in a lot of the branding as well also the
19:55
redevelopment works and enhancing the site the.
19:59
Heritage side is really coming through strong
20:02
and I think that's something that we're going to be really
20:05
really proud of especially within the ICC there's
20:08
some fantastic heritage walls that are being
20:11
kept within the structure of the site as well so
20:15
you're going to have that nod back to who we are right the
20:17
way through as I say it comes back through in our brand identity
20:20
as well it's got that art deco feel
20:23
that comes right the way through so when you come
20:26
to any one of our sites that are here within
20:29
Olympia you're really going to be taken back
20:32
at the same time you're going to know that you're
20:35
here you're not going to be at a venue which has
20:38
been built brand new sparkling you know but you could be in a box essentially
20:43
you know where am I which part of the country which part of the world the way
20:47
in you know we're very much making sure that every single step of that journey
20:51
there's going to be the nod back to who we truly are and what this fantastic
20:55
site is physically built on as well.
20:58
Because it's, hopefully it's fair to say that it's kind of gone through,
21:02
you know, its phases, you know, it's had peaks and troughs in its life cycle.
21:07
You know I last worked in there probably 10
21:11
years ago on an exhibition and I'm sure things have
21:14
changed remarkably and 10 years ago when I
21:16
saw it you know it was it was very much a venue that still
21:19
had that that sort of iconic status about it
21:22
and that heritage but that was starting to look
21:25
a little bit tired around the edges and look like it was
21:28
just in needing of not just a refreshment but kind
21:30
of you know a bit of an overhaul to bring it into the
21:33
21st century and it really i'm so pleased that it's kind
21:36
of got to that stage as well and that and that roles
21:39
like this are being created to tie in with the the physical.
21:42
Investment because so often we see money being pumped into
21:45
venues to develop them and the actual physical infrastructure of
21:49
them but then very little to be
21:51
done to actually think about that customer journey
21:54
those different touch points that are now applicable this
21:58
the various different ways in which people can communicate with
22:01
an operation like Olympia now and you
22:04
know when you when you look at the social media channels that you've got available the
22:08
ticketing channels for different events the websites that
22:10
the events themselves will run for their customers you know
22:13
all of that is part of the journey and it's and it it
22:17
sounds like a very very sort of daunting and complex job
22:21
of yours you know is this going to be is this going to be long long hours
22:24
is this going to be sort of looking through thousands of
22:27
sort of points of data on a computer you know
22:29
how much of it is physically walking the venue to actually
22:32
see and experience that customer journey well for
22:36
me it's always being out and about amongst the team and
22:39
I think I mentioned earlier as well there are some team
22:42
members here that have been part of the part
22:46
of the infrastructure of the building they've worked here for
22:48
many many years they have so much fantastic knowledge and
22:52
event experience or site experience as well and it's
22:55
understanding that it's spending time it's listening
22:59
to some of their thoughts and as we know a lot of the time innovation can come
23:03
from the bottom up it then needs to be matched with the top down as well at
23:07
the same time to then kind of piece things together so it's very much around.
23:11
Feeling what needs to be done but then there's obviously this huge amount around data.
23:16
We know data is key. You know, it's understanding the numbers that work behind
23:21
things and looking around CX measurement as well.
23:25
Actually, how are we measuring what our baseline levels of customer experience
23:29
are now? Where do we want to be?
23:32
How are we going to get there? And then celebrating those successes when we get there as well.
23:36
There's huge amounts of data that goes with it. But for me, it's about the people.
23:41
You know, we can have a fantastic site. I think we've all been to different venues before.
23:46
Or it might be a restaurant where oh it's absolutely fantastic it
23:49
gets bought out it gets taken over you go back wasn't
23:53
quite the same it's people it's people that
23:56
create the feel the buzz and so that's why for me
23:59
it's so important about spending time with the team to really understand
24:02
and piece things together from there and and
24:06
again just an opinion here you may
24:09
shoot me down but i always think now that a really
24:12
good venue helps a visitor create
24:15
their own experiences in some respects that you know an
24:18
event will no doubt want to guide people in a
24:21
certain way and help shape them but
24:24
also a great event and a great venue helps the
24:27
visitors themselves to shape their own experience and
24:30
to create almost their own bespoke you know
24:33
day out there or evening out there and you
24:36
know even down to things like you know but how many venues now do
24:38
we see that creates specific areas where people can go and take a
24:41
family photo or a selfie that's got some sort
24:44
of branding involved in it you know it's such a
24:47
simple and easy thing to do now but that's then helping those visitors shape
24:52
their own experience and I'm just curious is that something that you've kind
24:56
of touched on in in that very sense you know helping a visitor to shape their
25:00
own experience by creating certain elements of the physical venue that allow
25:04
them to do that Oh, very much so.
25:06
And that's why it's really, again, understanding who our customers are and being
25:10
really clear in terms of what is our purpose?
25:13
What are we trying to achieve here? Therefore, who are going to be our customers?
25:17
So how can we enhance their visit? What extra things can we have?
25:22
What are the things that we're always one step ahead of our customers?
25:25
So we're offering them things that they might not even know they need yet.
25:29
And that's where we've got to get to.
25:31
So yeah, there's going to be lots of things that are happening.
25:33
So really excited for people to come and see and feel and experience those when they get here as well.
25:39
But it's keeping one step ahead, keeping close to the ground,
25:43
keeping one step ahead of those customers as well.
25:46
And again, this is where it comes back to being bold enough.
25:49
And I think there's a little word just above me here.
25:51
Bold enough to try things, test things out. Again, team with the ideas.
25:56
We could do this. We could try that with no fears of repercussion or issues.
26:00
If things go wrong because we're all in that same environment of wanting to enhance what we offer.
26:06
And so, yeah, lots of exciting offering and opportunities that will be here for all our customers.
26:13
And, dare I ask, what does your jobs list look like at the moment?
26:18
I don't know what platform you use or if it's an old fashioned pen and paper,
26:21
but it must be sort of a daily expanding or a list that expands on the minute and the hour.
26:28
Yeah very much so luckily my
26:31
my brain does work and enjoys structure and
26:34
spreadsheets so there is a lot of that that you'll see often
26:37
and it's but it's very easy to get bogged down into that
26:40
and say and it's so much of the time it's understanding the
26:44
feelings of the teams and understanding so yeah my
26:47
day a lot of time with teams lots of different departments as
26:50
well understanding what their priorities are at the
26:53
moment what their challenges are as I say because that's going
26:55
to have that impact on the customers you know we have a
26:58
lot of customers at the moment we have customers who have been fantastic in
27:01
supporting us right the way through all these redevelopment works
27:05
as well for five years at minimum so it's
27:08
supporting our teams to continue supporting our customers who
27:11
have supported us but then it's a say is
27:14
a it of course it comes with the hard work that goes with it
27:17
but you know you know work hard play
27:20
hard the successes and opportunities that lie
27:23
ahead very much outweigh the the hard days that
27:26
very much in the short term ahead absolutely and
27:29
um but before we wrap up we should say if anybody wants to
27:32
to go and maybe find out a little bit more i think
27:35
am i right and is it olympia.london now is the is
27:38
the website olympia.london brilliant when they
27:41
brought in all of those those suffixes as well that you
27:44
can you can have olympia.london now as the website address makes
27:47
it a lot easier that's fantastic we've been we've had
27:50
the pleasure of the company of carly gibbs carly is the
27:53
new head of customer experience at olympia events talking.
27:56
To us about that job role some of the really sort of big and.
27:59
Exciting changes and developments that are happening at the
28:03
the fantastic venue and location that is
28:05
olympia you know if anybody listening to this
28:08
today or watching this has the opportunity to go
28:11
there and you haven't been there before it really is an icon
28:14
of of london it's a great part of london it's
28:17
got so much right on its doorstep which is i guess carly one
28:20
of its sort of really sort of unique selling points is is its physical location
28:24
its geography as well where it sits is so much on the doorstep as soon as you
28:28
step out of the site as well as all the stuff that you talked about today that's
28:32
on the site so very best of luck with the new job role and thanks very much
28:34
for joining us today brilliant thank you james and yeah look forward to welcoming
28:38
everyone to olympia very soon.
28:40
And before we wrap up today, just a very, very quick reminder,
28:44
as always, to head over to eventindustrynews.com. If you are watching today's
28:49
podcast on the website there already, thank you very much for joining us.
28:52
Please don't forget to head over to the A to Z supplier directory.
28:56
If you work in the events industry and you're looking for a product,
28:58
service or a supplier of any description, the chances are you will find it on
29:02
the A to Z supplier directory just over on one of the other pages of this website.
29:08
Of course if you're watching this today don't forget to also
29:11
go over to wherever you get your audio podcasts from and
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make sure that you subscribed your journey may have started
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direction head over to eventindustrynews.com where you can watch videos of all
29:27
of our podcasts as well as finding that a to z supplier directory that i've
29:31
just mentioned thanks very much again to my guest today carly gibbs my name's
29:35
james dixon thanks very much for tuning into the podcast and we'll see you next time goodbye.