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Defining customer experience with Olympia Events
In this episode of the Event Industry News Podcast, host James Dixon welcomes Carly Gibbs, recently appointed as the Head of Customer Experience at Olympia Events. Carly shares insights into her new role, discussing her extensive background in the events industry and how it shapes her approach to enhancing guest experiences at the iconic London venue.
With exciting developments underway at Olympia, Carly explains the shift towards viewing the venue as a comprehensive cultural destination, complete with new music halls, theaters, dining options, and office spaces. She highlights the importance…
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