Latest / Scaling Up with Fexingo: How Small Businesses Become Mid-Market Companies
How One Mover Scaled to 30 Million by Fixing Customer Experience
In this episode of Scaling Up with Fexingo, Lucas and Luna dive into the story of a small moving company in Austin that scaled from six-figure revenue to $30 million in just five years—without spending a dime on ads. The founder, Sarah Chen, focused entirely on post-move follow-ups and a unique referral program. Lucas breaks down the specific operational changes she made: a post-move survey that triggered a $50 Amazon gift card, a customer dashboard that let clients track their move in real time, and a partnership with a local real estate agency that turned home sellers into leads. Luna…
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