The Future of Events is More Human - Deanna Vollmer, Questex

Hospitality Daily Podcast · Jun 8, 2023 · 18m · transcript

Deanna Vollmer is the Director of Events and Customer Experience at Questex and shares what she’s learned along her journey so far. We discussed:

Deanna's career path (2:25)

Discovering the hospitality industry (2:41)

First job in meeting planning (4:17)

Importance of understanding customer needs in events (6:50)

Staying inspired and up-to-date on industry trends (9:22)

Incorporating theatrics and unique elements (11:46)

Importance of networking and conversations (12:38)

Focus on customer experience and differentiation (12:58)

Incorporating wellness elements in events (14:19)

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