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The Fundamentals of Service in Luxury Hospitality (From Someone Who Trained The Teams Behind The World's Best Hotels) - Jeff Wielgopolan, Meadowood Napa Valley
In this episode, we're learning from Jeff Wielgopolan, a hospitality expert who has led learning and training for Forbes Travel Guide and is currently responsible for creating and maintaining the guest experience at Meadowood Napa Valley. Jeff shares his insights on what it takes to provide world-class hospitality and the importance of attention to detail.
Listeners will learn about:
World-Class Hospitality: Learn the secrets behind providing exceptional service that makes guests feel special and valued.
Training and Development: Discover how to train staff to think and act like luxury…
The skinny
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