Don't Make L-C-D Rules

Business Brain – The Entrepreneurs’ Podcast · Nov 4, 2026 · 23m · transcript

In this episode of Business Brain, we tackle the rule that’s slowly choking your business: the lowest common denominator rule. When a customer complains or an employee slips up, you want to write a new policy right away. Don’t. Solve the problem and move on, and only build a procedure when the same issue keeps coming back. We get into why piled-up rules turn into a list of steps nobody follows, why a ten-step shipping process will never give you consistent results, and why you should audit your procedures twice a year so they stay useful.

Then we take on a question every business owner faces…