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Automation at Scale: How to handle 1,000+ Daily Support Tickets #LTM145
More than 1,000 customer inquiries per day - across over 130 marketplaces worldwide. That is the reality Irene Epp from Pertemba describes in this podcast episode. Irene spent many years working in customer service herself and therefore calls support the “watchdog of the company.” It is where problems in the business become visible first: a SKU with unusually high return rates, a carrier struggling with deliveries, or customers suddenly asking the same question over and over again. Together with Gareth Cummings, CEO of eDesk, she speaks with Ingrid about why customer support in marketplace…
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