157. Wellness is Hospitality. Hospitality is Wellness

The Wellness in Hospitality Podcast · Apr 19, 2026 · 28m

Some of the least “well” experiences don’t happen outside of wellness, they happen inside it.

And some of the most powerful moments of wellbeing?

They have nothing to do with a spa at all.

While researching for my book, I was asked to audit two hotel properties, something I usually avoid.

Because there is nothing worse than a bad wellness experience. Not just emotionally, but physically, when a treatment is poorly delivered, your body feels it long after.

Here’s what I’ve observed:

We assume that everyone who walks into a wellness space leaves feeling better.

But that’s not always true.

In…