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Phone Tap: Customer v Customer · Brooke and Jeffrey: Phone Taps

• 0:00
  Speaker 1: It's Brook and Jeffrey in the morning. And there's a
• 0:01
  Speaker 1: famous prank call out there on the internet. You've probably
• 0:05
  Speaker 1: seen it, where a guy calls two different restaurants using
• 0:08
  Speaker 1: two different phones and puts the speakers together and lets
• 0:11
  Speaker 1: the restaurants just talk to each other.
• 0:13
  Speaker 2: Yeah.
• 0:13
  Speaker 1: Yeah, neither of them know what's going on, and we
• 0:18
  Speaker 1: thought maybe we could try to do something similar here. Oh,
• 0:21
  Speaker 1: putting together two regular people who both have complained about
• 0:25
  Speaker 1: missing packages. They really one lost their headphones recently, the
• 0:30
  Speaker 1: other didn't receive their air pods. Oh, similarly, similar, but
• 0:34
  Speaker 1: slightly different and just close enough to cause utter chaos
• 0:38
  Speaker 1: in your phone.
• 0:39
  Speaker 2: Tap right now, Brook and Jeffrey's phone taps on the twenties.
• 0:45
  Speaker 1: Hello, Hi, this is Jammer from Customer Care. Is this
• 0:49
  Speaker 1: Mike Birt?
• 0:51
  Speaker 2: Yes, it is hi, Mike.
• 0:53
  Speaker 1: We got a message here saying that one of your
• 0:55
  Speaker 1: packages went missing recently.
• 0:58
  Speaker 2: Yes, I definitely sent in my request to right on phones.
• 1:03
  Speaker 1: Okay, So I'm just going to connect you with a
• 1:05
  Speaker 1: specialist and absolutely I think she will be able to
• 1:09
  Speaker 1: help you.
• 1:09
  Speaker 2: Figure all this out. All right, thank you?
• 1:12
  Speaker 1: Okay, please hold, Okay, so he's on hold. Now I'm
• 1:17
  Speaker 1: just going to talk to another person similar issue. Let's
• 1:20
  Speaker 1: style her up.
• 1:24
  Speaker 2: Hello.
• 1:26
  Speaker 1: Hey, this is Jammer from Customer Care. Am I speaking
• 1:29
  Speaker 1: with Kate?
• 1:31
  Speaker 2: Yes? Yes, this is her finally you.
• 1:33
  Speaker 1: Hey Kate, I do apologize about that. We received your
• 1:36
  Speaker 1: message saying that you had a package that was taken
• 1:39
  Speaker 1: or went missing.
• 1:40
  Speaker 2: Yes, yes, yes, that was me. Thank you.
• 1:42
  Speaker 1: Okay, so I do have your order number here. I
• 1:46
  Speaker 1: just need you to confirm what was inside that package.
• 1:49
  Speaker 2: Yes, I had some AirPods that I.
• 1:52
  Speaker 1: Had ordered, got it and actually I have a specialist
• 1:55
  Speaker 1: who's going to be able to help you with that
• 1:57
  Speaker 1: and we'll get everything settled. Can I connect you?
• 2:00
  Speaker 2: Absolutely? Thank you? Hello, Hello, hello, yes, hi, you all
• 2:19
  Speaker 2: had called to help locate the air pods that I ordered.
• 2:24
  Speaker 2: What what do you no? I need to locate there
• 2:31
  Speaker 2: was at Tactics that was delivered with air pods, and
• 2:33
  Speaker 2: you all called because you had heard that I was
• 2:36
  Speaker 2: trying to get it located. That's not make any sense. No,
• 2:39
  Speaker 2: because you called me like you're supposed to be the
• 2:41
  Speaker 2: next person I call you, I was. Yeah, they said
• 2:46
  Speaker 2: that I was going to be connected to somebody who
• 2:48
  Speaker 2: is going to help me with this, and now I'm
• 2:50
  Speaker 2: connecting comp You I guess what is going on. I
• 2:52
  Speaker 2: don't want at the concrete. Why heard are you yelling
• 2:55
  Speaker 2: at me? Okay, I'm not yelling at you. You're the
• 2:57
  Speaker 2: one with the attitude. Who Okay, this is not the
• 3:01
  Speaker 2: way that somebody from it should be speaking to me.
• 3:04
  Speaker 2: I don't work for I've been telling you that. Oh okay, yeah,
• 3:08
  Speaker 2: what now you're not a customer service vision like, well,
• 3:11
  Speaker 2: you don't believe me. I don't work here. Whatever third
• 3:16
  Speaker 2: party contracting service they got to help me. I don't know.
• 3:19
  Speaker 2: I'm not in a service Okay, what the hell is
• 3:23
  Speaker 2: going on? What is this? I wonder where happening with
• 3:26
  Speaker 2: my headphones? And they sent me to you, and now
• 3:28
  Speaker 2: you think I've worked for the company. And I don't
• 3:31
  Speaker 2: mean they're not headphones, they're AirPods. There's a difference. I
• 3:37
  Speaker 2: don't even want to hang up right now because it's
• 3:39
  Speaker 2: so hard to get connected to your human beings. So
• 3:41
  Speaker 2: could you please transfer me to the right person? How
• 3:44
  Speaker 2: would I do that? I don't know how to do that.
• 3:47
  Speaker 2: What they didn't train you. You don't know how to use
• 3:49
  Speaker 2: your phone.
• 3:50
  Speaker 3: I don't work there.
• 3:51
  Speaker 2: Oh my god, this is ridiculous. Okay, God, it's so impossible.
• 3:57
  Speaker 1: Hey, Hey, Mike, Kate, Hey, it's from Customer Care.
• 4:03
  Speaker 2: From Customer Care.
• 4:05
  Speaker 1: Okay, Yeah, So the thing that's happening right now is
• 4:09
  Speaker 1: this isn't actually the customer service line. It's the line
• 4:12
  Speaker 1: to a radio show called Brook and Jeffrey in the
• 4:15
  Speaker 1: Morning that does these prank phone calls. You're on the
• 4:22
  Speaker 1: radio right now being proud.
• 4:23
  Speaker 3: Oh my god, I'm so sorry to do this, but
• 4:29
  Speaker 3: we got separate requests to prank each of you about
• 4:32
  Speaker 3: different package delivery problems that you're both having. For real,
• 4:37
  Speaker 3: we thought it'd be funny to just connect the two
• 4:39
  Speaker 3: of you and let it play out.
• 4:41
  Speaker 1: See if you guys could help each other with your
• 4:42
  Speaker 1: lost packages.
• 4:44
  Speaker 2: Oh my god, this is so funny. I'm so sorry
• 4:48
  Speaker 2: for getting mattitude and start to lose my cool. Yeah.
• 4:52
  Speaker 2: I think there was some yelling on my part as well,
• 4:54
  Speaker 2: so I think.
• 4:54
  Speaker 1: The yelling was justified. You guys are both horrible customer
• 4:58
  Speaker 1: service representatives.
• 5:00
  Speaker 3: Oh you know, we're not.
• 5:04
  Speaker 1: Nobody believes me broke in Jeffreys' phone taps on the
• 5:08
  Speaker 1: twenties