1259 || the HEAR technique to bridge gaps
Four Steps to Help People Feel Listened To:
H = Hedge your claims, even when you feel very certain about your beliefs. It signals a recognition that there are some cases or some people who might support your opponent’s perspective.
E = Emphasize agreement. Find some common ground even when you disagree on a particular topic. This does not mean compromising or changing your mind, but rather recognizing that most people in the world can find some broad ideas or values to agree on.
A = Acknowledge the opposing perspective. Rather than jumping in to your own argument, devote a few seconds to…
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