Latest / Brooke and Jeffrey: Phone Taps / Phone Tap PODCAST: Automated Phone Fiasco

Transcript

Phone Tap PODCAST: Automated Phone Fiasco · Brooke and Jeffrey: Phone Taps

• 0:00
  Speaker 1: One eighty away or go to one eight hundred d
• 0:03
  Speaker 1: yaway dot com. A great defense can be the difference
• 0:07
  Speaker 1: between a dismiss case or jail time. What eight hundred
• 0:10
  Speaker 1: day in the morning, along with Xbox one x presents
• 0:16
  Speaker 1: the ten phone taps of Christmas. Number one. This is
• 0:24
  Speaker 1: bank with an important message four James, your credit card
• 0:29
  Speaker 1: payment is past due. To make a payment now, please
• 0:33
  Speaker 1: press one. If this is an error, please press two.
• 0:36
  Speaker 1: For more options, please press three. Thank you you've chosen
• 0:43
  Speaker 1: to close your account. What to confirm? Please type in
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  Speaker 1: the last four digits of your Social Security number, or
• 0:51
  Speaker 1: if you'd like to speak with a representative, say operator, Yes, operator,
• 0:56
  Speaker 1: talk to an operator. I'm sorry I didn't catch that. Operator.
• 1:02
  Speaker 1: Did you say refrigerator? No? What operator? Operator? I just
• 1:07
  Speaker 1: talked to someone. Operator. Did you say terminator? Terminator? What
• 1:13
  Speaker 1: the why? Writing your system? Operator? Operator? Thank you? You
• 1:20
  Speaker 1: said mortgage? What the Please hold while we connect you
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  Speaker 1: to a representative. Operator. I need a person operator, operator,
• 1:36
  Speaker 1: I'll have time for this. Hi, this is Tyson in
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  Speaker 1: the home loans department. Can I confirm the last four
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  Speaker 1: digits of your account? I'm not calling about a home loan.
• 1:44
  Speaker 1: I just got a phone call from like a dumb
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  Speaker 1: automated system. You guys have saying my card is I
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  Speaker 1: don't know either? Later over drawn. I don't know, but
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  Speaker 1: I've paid everything and I'm trying to talk to a
• 1:56
  Speaker 1: person about that, not about a home loan. Okay, So
• 1:59
  Speaker 1: is there a reason that you ask for the homelowns department?
• 2:01
  Speaker 1: I didn't ask for a homelowns department. They asked me
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  Speaker 1: to say operator. I said operator, and then it's aid
• 2:07
  Speaker 1: refrigerator and some other dumps. Could you just like put
• 2:10
  Speaker 1: me in touch with someone that can help me with
• 2:12
  Speaker 1: my credit card? Yeah? Sure, let me just send you
• 2:15
  Speaker 1: back into the automated system. Go ahead and no no, no no, no,
• 2:17
  Speaker 1: just kind of do it that way. No, no no, no
• 2:19
  Speaker 1: more automated system. I know. Yeah, I'll go ahead and
• 2:21
  Speaker 1: put you back in there just one second. Sorry about
• 2:23
  Speaker 1: animated system. You no go to confirm your identity. We'll
• 2:31
  Speaker 1: need to get some information from you. If you'd like
• 2:34
  Speaker 1: to speak to a representative at any time, just say operator,
• 2:38
  Speaker 1: operator representative. Did you say financial advisor? No? Operate? What
• 2:44
  Speaker 1: the way tour? Please hold? What am I houlding for
• 2:53
  Speaker 1: by holding for operator? All our representatives are currently busy
• 2:57
  Speaker 1: with other customers. You're SATIS faction is very important to us.
• 3:02
  Speaker 1: The current estimated weight time is seven days? What twenty hours?
• 3:08
  Speaker 1: Seven days? Kitting me? Thank yeah? No, I don't know
• 3:17
  Speaker 1: what's going out. They said my cards being closed. They
• 3:19
  Speaker 1: said seven days. I'm on hold and they're not even
• 3:23
  Speaker 1: getting me through to the operator. I talked something told Tyson, Hello, Hello, Hi?
• 3:28
  Speaker 1: Is this Tyson? What? No, that's the other guy. I'm
• 3:32
  Speaker 1: trying to get to an operator. Is this an operator? Yeah? Hi,
• 3:35
  Speaker 1: this is Eddie from the Financial Assistance office. Can I
• 3:38
  Speaker 1: have the last four digitey your account to confirm your identity? Okay,
• 3:41
  Speaker 1: just first, real quick. You guys called me saying my
• 3:45
  Speaker 1: card something overdrawn. I don't know, but they're trying to
• 3:48
  Speaker 1: close my account. Are you the person as to talk
• 3:50
  Speaker 1: to you about that? No, I do financial advising and things.
• 3:54
  Speaker 1: Now I don't need financial Look, I need to talk
• 3:57
  Speaker 1: to whoever is in charge of my credit card. Oh,
• 4:00
  Speaker 1: that might be the problem. You got through to the
• 4:01
  Speaker 1: financial assistance office. Well, yeah, that's because of yours. Then
• 4:06
  Speaker 1: you please just connect me to the credit card division directly. Yeah. Sure,
• 4:11
  Speaker 1: I'll just put you back on hold. Um. The automated
• 4:14
  Speaker 1: system is really easy. You can just kind of figure
• 4:16
  Speaker 1: out how to get through that. God so stupid. Yeah,
• 4:23
  Speaker 1: I don't know. They keep putting me in hold. I'm angry.
• 4:27
  Speaker 1: I know you've reached credit card processing and information. Oh
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  Speaker 1: thank God. To make a payment on your card, please
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  Speaker 1: press one to dispute a charge. Press two to choose
• 4:37
  Speaker 1: your balance. You've selected dispute a charge. Please hold while
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  Speaker 1: we connect you to a representative. Your business is very
• 4:48
  Speaker 1: important to us. Oh yeah, definitely, Yeah, going about Yeah,
• 4:54
  Speaker 1: you really care about me? You? Uh, Domino's Pizza. You
• 4:59
  Speaker 1: want to try our new double stuff pizza crust. Wait?
• 5:01
  Speaker 1: What the Oh? I was just on the phone with
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  Speaker 1: my bank. Who are you? This is Domino's pizza like
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  Speaker 1: place in order? No? What what do you need you?
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  Speaker 1: I was on the phone with my bank. Oh yeah,
• 5:15
  Speaker 1: we've been getting weird calls from the bank all day.
• 5:17
  Speaker 1: Do you want a pizza? Though? I don't want to?
• 5:19
  Speaker 1: God told put me back to where I was with
• 5:23
  Speaker 1: the bank. Well, I can't do that because this is
• 5:25
  Speaker 1: a prank phone call. What this is actually Jewel from
• 5:30
  Speaker 1: Brook and Jewel in the morning doing a phone tap
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  Speaker 1: on you and your buddy Reese set you up? What
• 5:35
  Speaker 1: does that even mean? Your friends set you up? He
• 5:37
  Speaker 1: listens to the radio show. He said, you always get
• 5:40
  Speaker 1: really frustrated with automated phone systems with me. Yes, this
• 5:45
  Speaker 1: is Jewel from Brook and Jewel in the morning. It's
• 5:46
  Speaker 1: a prank phone call. Are you total me? I'm breaking
• 5:50
  Speaker 1: out for the past twenty minutes because of a frank
• 5:53
  Speaker 1: phone call that told put me on yes you guys? Okay?
• 5:59
  Speaker 1: Was you? This is not cool? Do you want to
• 6:01
  Speaker 1: put you back on hold? No? Stop,