Latest / Hospitality Mavericks Podcast Show
#203 Ross Ivers, CEO and Founder of rezexe, on Selling Time and Rethinking Reservations
The Irish start-up rezexe helps operators who want full capacity by reducing the number of no-shows. Through their technology and data, they can enable trade in places on reservation and on waiting lists. It saves restaurants lost revenue and a lot of frustration. Ross joins the show to talk about the marketplace of reservations that benefits everyone.
In this episode, we discuss the impact of no-shows, the need to be transparent with data, the psychology behind paying a premium, the importance of customer service, and why the biggest risk comes from not making decisions.
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