Ep 39 | Jeroen Kuiper

Mastering CS: Candid Leader Insights · Nov 15, 2025 · 28m

In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Jeroen Kuiper, Director of Customer Success at OpenUp, to discuss his journey in CS, leadership lessons, and how to maintain a customer-first mindset while scaling teams and processes.

What You’ll Learn:

☑️ How past experiences impacted customer success

☑️ How to scale and grow the business

☑️ How to keep a customer-centric culture while scaling

☑️ How to structure your team for success

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With Custify, you can:

☑️ automate daily tasks through Playbooks

☑️ build individual customer #HealthScores

☑️…