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Don's Discussion - September 2023
Audio version of the Don's Discussion column from IA&B's September 2023 edition of Primary Agent magazine.
This month's question: One of my insureds incurred a cost he feels is the agency’s fault. While I disagree, I do feel bad and reimbursed the customer $350. Is this OK?
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.