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Your Biggest Revenue Problem Isn't Sales. Former MetLife VP, Jennifer Doty
Most companies treat operations as a cost center. Jennifer Doty built a career proving it is actually a revenue engine, and that the gap between sales and delivery is where most revenue gets quietly lost.
Jennifer spent nearly 20 years at MetLife, ultimately leading all of US group benefit operations, a function of over 1,000 people. She now serves as VP of Operations at Three Flow, a benefits technology platform. Her work sits at the intersection of revenue strategy, operational delivery, and organizational change.
This conversation covers the framework she uses to align sales and operations…
The skinny
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