A Bank CEO on AI, Talent, and Why Tech Keeps Failing Banks -Duncan Taylor
In this episode of the Outlier Podcast, host Anurag Mukherjee sits down with Duncan J. Taylor, CEO of the Washington Bankers Association (WBA) in Seattle, to unpack what's actually holding community banks back—and what it will take to compete in 2025 and beyond.Duncan argues that the single biggest threat to community banking isn't regulation or interest rates—it's mindset. Banks have under-invested in technology for two decades, treating it as a cost center rather than the enabler it is. He explains why customers rarely leave a community bank because of its people; they leave because a…
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