Latest / The Home Service Heartbeat Podcast / Why Great Service Starts With the RIGHT People | Brian Kangas of Lift Tech Garage Door Professionals

Transcript

Why Great Service Starts With the RIGHT People | Brian Kangas of Lift Tech Garage Door Professionals · The Home Service Heartbeat Podcast

• 0:00
  SPEAKER_04: Hello, everyone, and welcome to this episode of the Home Service Heartbeat Podcast.
• 0:04
  SPEAKER_04: I'm Joe Crocera, and today I'm excited to be joined by Brian Kengas, who is from Lyft Tech Garage Doors in Las Vegas, Nevada.
• 0:13
  SPEAKER_04: And they offer energy efficient professional garage door installations that provide impressive ease and of use and reliability.
• 0:23
  SPEAKER_04: Brian, uh that's a long sentence for me to get out there, but thank you so much for joining us today.
• 0:28
  SPEAKER_04: We're thrilled to have you on the show.
• 0:29
  SPEAKER_04: Thanks for coming on today.
• 0:31
  SPEAKER_00: Thank you, Joe.
• 0:33
  SPEAKER_00: I'm personally a fan of yours, so I appreciate you uh having us on the show.
• 0:38
  SPEAKER_04: Well, thank you for your support.
• 0:39
  SPEAKER_04: Brian, let's get started first and jump right into it.
• 0:42
  SPEAKER_04: This podcast is about you.
• 0:44
  SPEAKER_04: I'm just here to make you the star of the podcast today.
• 0:47
  SPEAKER_04: So today we want to share just a little bit about uh what's going on at Liv Tech uh services, and share, we'll start by sharing how you got started in the service industry and what led you to your leadership role at uh Lyft Tech Garage Door.
• 1:02
  SPEAKER_00: Okay, so it's a little bit of a long story on this one.
• 1:05
  SPEAKER_00: Um, so I in the trades, I started working in construction while I was in high school, start framing houses and townhouses during the summer.
• 1:13
  SPEAKER_00: And what I love most about that is seeing the results of a hard day's work because you can put up a lot in a single day and um you can stand back and see what you accomplished.
• 1:24
  SPEAKER_00: Um I I grew up in a small town in Utah where the opportunities were pretty limited.
• 1:30
  SPEAKER_00: And I heard about a foreign company that installed um wood sports floor and paid pretty well for the area.
• 1:36
  SPEAKER_00: So I wanted that job pretty bad.
• 1:38
  SPEAKER_00: So I went from from installing wood in the you know the structural of the houses to floors, and um, you know, that was a pretty sun-after job.
• 1:49
  SPEAKER_00: So I I called that guy, I just found out his number and called him every week for about a year and um learned the power of persistence.
• 1:59
  SPEAKER_00: And so finally, finally got the job.
• 2:01
  SPEAKER_00: I actually never spoke to him any of those times.
• 2:04
  SPEAKER_00: I talked to his daughter um and uh finally got on home and um from there went to um um um uh residential flooring, um, did pretty well in residential flooring, and then we subcontracted um for a bunch of the big carpet companies out here.
• 2:24
  SPEAKER_00: 2008 hit that when we were about 95% new construction.
• 2:29
  SPEAKER_00: So we um that kind of went away in a hurry.
• 2:33
  SPEAKER_00: Then uh um my had a daughter on the way in 2008, went back to school and um cancer NAD and put me in garage doors, and about I don't know, two days in, I knew that I would do this for a career.
• 2:50
  SPEAKER_00: So kind of combined the everything I enjoyed about the trades, um, every day was different, and I could still experience the same satisfaction like in framing homes and see a completed project, um, knowing that it made something better.
• 3:04
  SPEAKER_00: And so after four years of getting experience like for licensing requirements, started with Live Tech Garages.
• 3:12
  SPEAKER_04: So tell me about uh the biggest challenge when you started to when you started this business, right?
• 3:18
  SPEAKER_04: Did you was this a start a business you started up, or is this something you uh took over from somebody else?
• 3:24
  SPEAKER_04: And uh what's the biggest challenge with starting and growing this business, would you say?
• 3:28
  SPEAKER_04: And how how are you overcoming it?
• 3:30
  SPEAKER_00: Okay, so um I started it from scratch.
• 3:33
  SPEAKER_00: Like um I so honestly, one of the hardest things is still ongoing.
• 3:40
  SPEAKER_00: So um it, you know, as business owners, you kind of believe that nobody can do it as well as we can.
• 3:46
  SPEAKER_00: So learning to delegate and and uh trust others, that's you know, and release control, like that's still my biggest, biggest challenge.
• 3:56
  SPEAKER_00: Um and then, you know, realizing that every customer is not a healthy relationship.
• 4:02
  SPEAKER_00: Um, you know, so it's not like you need they need to fit.
• 4:06
  SPEAKER_00: So um that was also a challenge of letting go our largest compet customer last year.
• 4:14
  SPEAKER_04: We have to make sure that um you can serve the right customer and you have the right employee too, right?
• 4:20
  SPEAKER_04: It's like I think it's like uh what'd they say?
• 4:22
  SPEAKER_04: Uh tell me your friends and I'll tell you your future, right?
• 4:28
  SPEAKER_04: Kind of like onto that guys, you have to have to have boundaries when you have the wrong customers and the wrong friends.
• 4:34
  SPEAKER_04: And sometimes sometimes you need to change them, right?
• 4:37
  SPEAKER_04: When they're not uh either change your involvement or change your friend in a way.
• 4:41
  SPEAKER_04: Uh what's the what's the uh what kind of strategies have been crucial for uh uh serving the community there in Las Vegas over at Lower some of the strategies you've employed that you found that are successful?
• 4:54
  SPEAKER_04: I mean, honestly, there's plenty of things to talk that are wrong.
• 4:57
  SPEAKER_04: Let's talk about the things that are working over there.
• 4:59
  SPEAKER_04: Tell me like what are some of the strategies that are working right now that are uh instrumental for customer happiness that make customers happy?
• 5:07
  SPEAKER_04: What are you finding?
• 5:08
  SPEAKER_00: Um, so you know, we our process, you know, we use Service Titan like most everybody else in the, you know, so keeping those um, you know, the the bio that goes out to the the customer before so they know who's coming to the home.
• 5:22
  SPEAKER_00: Um the um the follow-up calls, um, keeping, you know, being consistent with um you know clarity and and what you're giving the customer, giving them options, um, you know, keeping your word on things, um uh honoring warranties, like just um, you know, and then we also we do a lot with uh um you know, with checking in, you know, and asking for the reviews and you know, just making sure that whole process is is good from from start to finish.
• 5:54
  SPEAKER_04: Well, let's talk about um we're already talking about a client you had to move away from.
• 6:00
  SPEAKER_04: Let's talk about one that uh key moment where you realized the strategy was working.
• 6:05
  SPEAKER_04: Was there a client feedback or something that you got from an employee or a client that said, hey Brian, I think you might be onto something.
• 6:14
  SPEAKER_04: This I think this LivTech idea is uh I'm happy that you're around.
• 6:19
  SPEAKER_04: Uh any stories you can share like that where you kind of knew you were on the right track uh with this?
• 6:24
  SPEAKER_00: Um yeah, like there, there's quite a few, but I'll I'll I'll give you one.
• 6:28
  SPEAKER_00: So we had a um a client, um really old um old um the elderly client that had they were they were in their 80s and it was probably 6 30, you know, this is very early on.
• 6:43
  SPEAKER_00: I'm you know, I'm still in the truck, and and um about 6 30 the call and was like, hey, we can't get our garage um shut and we've got a doctor's appointment in the morning, um, you know, like very fixed income type of thing.
• 6:57
  SPEAKER_00: And we've done other people on their street.
• 7:00
  SPEAKER_00: So we went out there.
• 7:01
  SPEAKER_00: Um it was a really you know easy, easy to fix.
• 7:06
  SPEAKER_00: And you know, um the I was telling them it's like, you know, um we're we're gonna do this one on the house because um, you know, that's that we're there for 10, 15 minutes actually fixing that.
• 7:19
  SPEAKER_00: You know, there's other things, you know, for the future, but this one, you know, just to get you to your doctor's appointment.
• 7:25
  SPEAKER_00: Um so we're we're always like our our base is the community.
• 7:31
  SPEAKER_00: So we so we ended up doing a very large portion of that whole neighborhood just based off of that one one call.
• 7:40
  SPEAKER_00: So it it was um it was good marketing, you know, even you know, in the very um basic sense of it.
• 7:48
  SPEAKER_04: The client just uh referred start referring you because you she felt uh warmth in her heart from the service provider.
• 7:55
  SPEAKER_04: Is that what it was?
• 7:56
  SPEAKER_00: Uh yeah, they the um the neighbor actually gave us like a video testimonial that we put out too, and he just, you know, like very heartfelt type of thing.
• 8:06
  SPEAKER_00: And it's it's nice to be able to take care of the community where we can.
• 8:11
  SPEAKER_04: Those are those are golden uh when you get customers to say nice things about you.
• 8:16
  SPEAKER_04: Uh as you grow this business and you're now being in the service industry for a while and owning a business like this, what are the biggest threats or challenges uh in the whole industry, you think?
• 8:26
  SPEAKER_04: Just looking at the service industry uh with people, employees, and things like that.
• 8:31
  SPEAKER_04: What do you think, technology?
• 8:32
  SPEAKER_04: What's the biggest threat or challenge right now in this uh industry, in the service industry, would you say?
• 8:38
  SPEAKER_00: I'd say the challenge right now is finding um good people like that that want to work.
• 8:45
  SPEAKER_00: Um, and that that is we're still you know kind of struggling with that, finding um the people that um uh you know that uh have got the right mindset because we can keep we can teach teach the mechanics to almost anybody you know the um showing up on on time doing um doing what they say they're gonna do.
• 9:08
  SPEAKER_00: Um that's that's hard fundamental things to uh if you don't already have it.
• 9:15
  SPEAKER_04: So that so what qualities when you're looking for somebody that's a higher top talent, how would I know if I had the qualities to work for a place like LyftTech?
• 9:25
  SPEAKER_04: How would I uh or or how what can you tell a consumer about the kind of person that would work best at LyftTech?
• 9:32
  SPEAKER_04: So if they had a family member they could refer to you, or if you had uh somebody who's interested in being in the uh vertical lift solution industry, uh what what qualities you think we'd be looking for in hiring top talent like that?
• 9:48
  SPEAKER_00: I would say first and foremost, integrity, um, humility to to learn.
• 9:54
  SPEAKER_00: Um even if you're you've been in the industry for 20-something years, there there's always something to learn.
• 10:00
  SPEAKER_00: Um in and um I mean that's just a lot harder to teach.
• 10:06
  SPEAKER_00: Like we've like I said before, we can always teach the technical stuff.
• 10:09
  SPEAKER_00: Technical stuff is like you know, like that's that's bullet points.
• 10:13
  SPEAKER_04: But but if you don't have the passion to learn, it's hard to teach somebody who doesn't have that.
• 10:18
  SPEAKER_04: Who doesn't want somebody who doesn't want to learn?
• 10:20
  SPEAKER_04: It's hard to teach somebody who doesn't.
• 10:22
  SPEAKER_04: I always say when the student is ready, the teacher will appear.
• 10:24
  SPEAKER_04: Have you ever heard that one before?
• 10:26
  SPEAKER_00: Yeah, that that growth mindset, that's that's very, very real.
• 10:32
  SPEAKER_04: How much training does it take uh or does your company do uh to improve performance with the employees are it's continuous.
• 10:40
  SPEAKER_00: Um so we we start off with a few months.
• 10:45
  SPEAKER_00: Um it's like training is never finished.
• 10:48
  SPEAKER_00: Um we invest heavily in continuing education.
• 10:51
  SPEAKER_00: Um we we we merge residential, commercial, and gates.
• 10:57
  SPEAKER_00: So there's there's a lot of things that that kind of overlap and make you a better technician in those things in in each one of them, knowing each one.
• 11:06
  SPEAKER_00: So we put through everybody through us industry certifications.
• 11:10
  SPEAKER_00: And um that that really helps with um broadening their their horizons there.
• 11:16
  SPEAKER_04: That's good.
• 11:17
  SPEAKER_04: Well uh it's good good that there's the information out there, but you know, even better, I would say that the service that uh the owner of the company provides, the first service, is the service to the employee to make sure they have a right to be trained.
• 11:30
  SPEAKER_04: And it sounds like you're kind of attracting that closely there.
• 11:34
  SPEAKER_04: Uh how closely do you and your team communicate with clients and coworkers?
• 11:38
  SPEAKER_04: How do you how do you uh how's how if I'm working, if I'm if I were to be a consumer or a client of LyftTech, um what would I what would I expect inside the communication uh between me and you?
• 11:50
  SPEAKER_04: If I book a call, what happens from there?
• 11:53
  SPEAKER_04: Can you give me a little bit on the client experience, what I can expect in terms of what's the key after I book it, what's the communication after I schedule the call, what's happening during the call, and what happens after the call?
• 12:04
  SPEAKER_04: Can you give a little bit of a uh what kind of communication can I expect if I'm uh if I worked uh if I had a homeowner and I worked in uh uh Nevada or in the southern Nevada area, what would I expect from a communication uh from your company before, during, and after the opportunity?
• 12:21
  SPEAKER_00: So um as they booked it, you know, if it depending on if they went through our web scheduler or or um just directly through the office, they they would get you know a confirmation um which um would give them the time the technician would be and the technician that would be there.
• 12:39
  SPEAKER_00: Um at the time they they book the call, uh there would be a text going to them, um, giving them the bio of the of the technician.
• 12:48
  SPEAKER_00: It would give them kind of the hobbies, it gives a good rundown and and talking points for the um for the homeowner with to create that that uh you know connection with the technician.
• 13:02
  SPEAKER_00: Um when they're there, you know, it also tracks them going there.
• 13:07
  SPEAKER_00: It's kind of like an Uber.
• 13:08
  SPEAKER_00: Um so it shows the way you know them on the way, it shows them arrived, uh, and then when they're they're there, they're the technicians go through a checklist, uh a bunch of pictures.
• 13:22
  SPEAKER_00: There's a 42-point inspection we do with three with them, show them the um show them options and show them like what paths healed or failed on that inspection.
• 13:32
  SPEAKER_00: So it's it's you know very easy to see because some of the parts that are breaking, um you need some magnification to see the process of that, you know.
• 13:41
  SPEAKER_00: So it's easy to blow that up um in those pictures.
• 13:45
  SPEAKER_00: Um so um it's it may be something that breaks in a year, but we you can usually see it quite a bit early.
• 13:52
  SPEAKER_00: Um and then um, you know, they as the you know thing accept it, then then uh um we can do the job right then.
• 14:02
  SPEAKER_00: We the technicians can generally stay out for about a week, week and a half with the how loaded our trucks are.
• 14:09
  SPEAKER_00: Um and um then um they'll they'll get before and after pictures afterwards, they'll get a follow-up, you know, how did we do the the the office will ask them how um you know in in about a week they'll they'll just ask how everything's working, you know, to see, you know, um if there's any hiccups with it, and and um and then uh um if there's any membership program after that will we will come out in a year or so, whatever that that thing is that they subscribe to.
• 14:44
  SPEAKER_04: So pretty much it's end-to-end communication.
• 14:46
  SPEAKER_04: So even after the thing's over, there's still a system to make sure that you're not just doing the work, but also maintaining things to make sure that uh things are taken care of for the client before they break down.
• 14:57
  SPEAKER_04: Does that sound right?
• 14:59
  SPEAKER_04: Absolutely.
• 15:01
  SPEAKER_04: Um how do how do you approach building the team?
• 15:04
  SPEAKER_04: So when you're kind of working on this thing, what do you uh when it comes to leadership?
• 15:09
  SPEAKER_04: Let's talk about this leadership uh things.
• 15:11
  SPEAKER_04: What are who are some of your favorite mentors or uh what are some of the leadership style you have?
• 15:16
  SPEAKER_04: Is it more of like uh you're the boss and or is it more of a servant leader?
• 15:21
  SPEAKER_04: What do you what would you say is your keys to your leadership over there at uh at your company?
• 15:27
  SPEAKER_04: What do you what's your philosophy on leadership there, Brian?
• 15:30
  SPEAKER_00: I would I would say it's probably servant leadership.
• 15:33
  SPEAKER_00: Uh like I've actually never really looked into what that is, um, but my wife always um says that I'm kind of like the father figure, um where um they kind of look up to me, you know, that they'll ask, you know, go quite a few like personal, you know, questions.
• 15:51
  SPEAKER_00: And I one of my first employee actually um came came to me after and said, you know, I really look look to you as my mentor.
• 15:59
  SPEAKER_01: So I think that's I don't know how to expand on that.
• 16:06
  SPEAKER_04: That's pretty cool.
• 16:07
  SPEAKER_04: Well, how do you balance this, Brian?
• 16:09
  SPEAKER_04: You got the efficiency of doing the business, you got a truck, all those tools and parts and stuff for garage doors and entry solutions, and then you got the the people you work for.
• 16:21
  SPEAKER_04: How do you balance the business efficiency of having to get the job done and having to get to different places and uh travel and things like that uh with delivering uh the customer experience?
• 16:32
  SPEAKER_04: So you got the customer on one hand that is uh taking time with them versus taking time to be efficient and get out of there as fast as possible.
• 16:42
  SPEAKER_04: Uh what's your what's your thoughts on the balance between efficiency and uh the cut the delivering the customer experience?
• 16:49
  SPEAKER_04: Tell me about that.
• 16:50
  SPEAKER_00: Well, we like like I was saying, our our trucks are pretty well loaded.
• 16:55
  SPEAKER_00: So like like for instance, most of Vegas isn't you know a lot of the same type of homes, um, unless they're they're asking for something um unusual for the homeowners association.
• 17:09
  SPEAKER_00: Um it's something that we stock.
• 17:11
  SPEAKER_00: So I I like to have it readily available.
• 17:15
  SPEAKER_00: So if they were to call us in the morning, um we would have we we'd possibly have a door and a motor installed by by five o'clock.
• 17:26
  SPEAKER_00: So it's um we we we like to have almost everything available on the truck, you know, for the standard, standard issue stuff.
• 17:36
  SPEAKER_04: How about how about the level of communication with the co with the clients though?
• 17:40
  SPEAKER_00: Is that uh if a guy takes too long with a client, is that uh something you're encouraging or is it something that uh um so in the I would I would encourage it rather than discourage it, just because that creates that connection.
• 17:53
  SPEAKER_00: And then we can, you know, at the office and see if they're still on the job um but based on on where they at they're at, or they'll the the technician will communicate with the office, like hey, we need more time with this, and then we'll we'll adjust the schedule.
• 18:09
  SPEAKER_00: And most of the time that works pretty seamlessly.
• 18:12
  SPEAKER_00: Um I I have noticed, and you know, after you know reading most of your book and uh what should we do, um you know, slowing down speeds up you know, profitability and and um satisfaction of the customer.
• 18:29
  SPEAKER_00: Like we we had one uh like uh this last Saturday where it just happened to be a tune-up and it was some very deferred maintenance.
• 18:39
  SPEAKER_00: Um then really had their their doors looked at for 20 something years.
• 18:44
  SPEAKER_00: Um so we we put in all new um new motors, um, did overhauls on everything because they had they had good doors, but um we but we spent like two, two and a half hours just talking with them.
• 18:58
  SPEAKER_04: So it was important.
• 19:00
  SPEAKER_04: Just that yeah, I think you can get the uh as obviously people are more important than things.
• 19:04
  SPEAKER_04: Is that a philosophy you embrace there, Brian?
• 19:07
  SPEAKER_00: Oh, absolutely.
• 19:08
  SPEAKER_00: The you know the the technical side of it can get boring, but people are always interesting.
• 19:14
  SPEAKER_04: That is true.
• 19:14
  SPEAKER_04: There was like uh it's like it can be like a reality TV show sometimes out there.
• 19:19
  SPEAKER_04: Different calls to go in.
• 19:21
  SPEAKER_04: Brian, tell me a little bit about uh let's go have a little fun, let's go a little fun right now and talk about uh uh Brian as the uh to look into the future, Brian.
• 19:31
  SPEAKER_04: Let's talk about this.
• 19:31
  SPEAKER_04: Let's go this dream a little bit and imagine uh the trends.
• 19:36
  SPEAKER_04: I want you to give me, in your opinion, what are some of the trends that are shaping the future of the home service industry?
• 19:42
  SPEAKER_04: And uh and how are you embracing them or not are you embracing them or are you kind of uh resisting them, would you say?
• 19:50
  SPEAKER_04: Uh tell me where you see some of the trends that you see in the future.
• 19:53
  SPEAKER_04: They're on the horizon.
• 19:54
  SPEAKER_04: So if I'm uh customer of uh lift tech garage doors, what do you think I'm gonna be able to see in the future?
• 20:01
  SPEAKER_04: Maybe the future is already here on some solutions, right?
• 20:03
  SPEAKER_04: The consumer man didn't even know some of the things that a garage door can do right now or the the lift can do for people.
• 20:09
  SPEAKER_04: Tell us a little about the the future of the garage door lifting and garage doors themselves and just the home service industry.
• 20:17
  SPEAKER_04: Go ahead.
• 20:18
  SPEAKER_00: So recently, um I'd say for the the one of the bigger things that has come out is um the sending health reports.
• 20:26
  SPEAKER_00: So like if a if a if a uh something on a newer uh motor goes bad, they can send us as their dealer the health report on what's happening and it gives us a good good idea of of what's happening.
• 20:40
  SPEAKER_00: So also with um the AI that that we you know that everybody has available.
• 20:46
  SPEAKER_00: Um we would much rather have a an informed customer.
• 20:52
  SPEAKER_00: Um so they've already done some of their research um when we when we come out there.
• 20:58
  SPEAKER_00: So that that definitely um cuts down the education that we've got to give them.
• 21:03
  SPEAKER_00: And you know, most of the time they're they know what they want.
• 21:08
  SPEAKER_00: And so we can we can tailor that for them just based on you know if they're researching AI.
• 21:13
  SPEAKER_00: And um we we also use um we also use uh um like zappier stuff like that, like um for for some of the automations of the what about that?
• 21:29
  SPEAKER_04: What about the automation part of it there?
• 21:31
  SPEAKER_04: How does that how does that affect the consumer experience with the uh new automations that are available to I mean, could you imagine a garage door guy if we told if we told a garage door guy 10 years ago that uh there's gonna be a whole thing where we send out personal messages and book appointments and follow up and things like that?
• 21:52
  SPEAKER_04: Can you imagine telling a guy like that who did garage doors 10 years ago that this would be possible?
• 21:58
  SPEAKER_04: Tell tell tell the cons tell them.
• 22:00
  SPEAKER_04: Tell the public a little bit about that.
• 22:01
  SPEAKER_04: How does that think that's going to change the way you communicate with your client there?
• 22:05
  SPEAKER_00: Um, so what's already happening right now is the AI answering service.
• 22:10
  SPEAKER_00: We we have an overflow in after hours, so there's that's we've beginning to get very good.
• 22:18
  SPEAKER_00: Um so um with with that, like um that's the helping to book into the calls, like it it's more of an immediate.
• 22:26
  SPEAKER_00: So if somebody if somebody's already on the call, they can they can just handle it right then.
• 22:32
  SPEAKER_00: And it's um they don't have to wait for the person to get back on the call and call back.
• 22:37
  SPEAKER_00: Um that's that's just one one small aspect of it.
• 22:40
  SPEAKER_04: And it's and it sounds like a person, not like a voicemail, right?
• 22:44
  SPEAKER_04: The kind of a thing.
• 22:45
  SPEAKER_00: And most people don't know it's AI.
• 22:48
  SPEAKER_04: Yeah.
• 22:48
  SPEAKER_04: And we we use it here too.
• 22:49
  SPEAKER_04: We use that at Service MVP because you know we we don't have enough volume of calls to have a full-time person, but uh it is a higher quality than the people because when you're when you don't do a lot of them and you're surprised that uh somebody calls.
• 23:02
  SPEAKER_04: Sometimes people doing they get busy doing other jobs, and it's like, oh, I got the phone call.
• 23:06
  SPEAKER_04: And then uh you know, it's better than a guy who's hanging from a ladder on a garage door to answer the phone.
• 23:12
  SPEAKER_04: Much better than much better than you uh you know with the garage door open in your hand and stuff sitting on top of a 10-foot ladder or whatever, uh trying to answer trying to answer the phone at the same time, like maybe it used to be back when you started out there, right?
• 23:25
  SPEAKER_04: Brian, uh tell us a little bit about this about you now.
• 23:28
  SPEAKER_04: Tell us about just you.
• 23:29
  SPEAKER_04: This is an intrinsic uh question.
• 23:32
  SPEAKER_04: Tell us what keeps you motivated in this industry.
• 23:35
  SPEAKER_04: What makes you tick?
• 23:36
  SPEAKER_04: What's part of this industry and this work that really matters to you?
• 23:40
  SPEAKER_04: Why do you do you love doing this?
• 23:42
  SPEAKER_04: And uh tell us what why does this work matter to you?
• 23:46
  SPEAKER_00: Um, so I love working with my, you know, like I love the mechanical side of things.
• 23:51
  SPEAKER_00: Like um, give you an example.
• 23:54
  SPEAKER_00: Um, I had, you know, we had the need for a uh you know, a rack for the the truck.
• 24:00
  SPEAKER_00: And you know, I uh it's like all right, well, you know, we're sport we're early on um and I wanted to learn it.
• 24:08
  SPEAKER_00: So I said welding and well the well at the you know the first rack.
• 24:13
  SPEAKER_00: Um so it it matters because there's so there's so few um tradespeople coming into the into the industry right now.
• 24:22
  SPEAKER_00: And it like the it it does scare me a little bit in the next five to ten years as far as um the trained people that are going to be out there.
• 24:32
  SPEAKER_00: Like we've we've had problems with uh we've getting we're getting solar just completed on our house right now, and the amount of problems that we've had with that, with the technicians knowing um truly what they're doing.
• 24:45
  SPEAKER_00: I think it's the callbacks are were pretty insane.
• 24:49
  SPEAKER_00: It was like two to one with with things that went smoothly.
• 24:54
  SPEAKER_04: Yeah, I think that's uh part of it.
• 24:56
  SPEAKER_04: I think sometimes uh because there is such a lack of talent that people try to uh push the talent into the business before they uh do what you talked about.
• 25:07
  SPEAKER_04: Uh we should make sure that people are trained properly before they get out there and just start doing stuff.
• 25:12
  SPEAKER_04: Because I think the I think you know, before when you used to learn in a job, it was a different uh scenario.
• 25:18
  SPEAKER_04: But now with uh the way people are and the way uh legal standards have changed and stuff like that, it's uh definitely I think a business takes a lot of risk if they put untrained employees out there, don't you, Brian?
• 25:31
  SPEAKER_00: I I do, absolutely.
• 25:33
  SPEAKER_00: We that that's one thing we love, you know, like I love showing them something different.
• 25:39
  SPEAKER_00: Um, because I mean my my first first guy, um well now, actually my first two guys literally were righty, tidy, lefty, Lucy.
• 25:47
  SPEAKER_00: Like it was it was that.
• 25:49
  SPEAKER_00: Like and and I like I still kind of joke with them like recently.
• 25:53
  SPEAKER_00: It's like that's uh they you know the the they think I was joking, but they that was that was real, like they didn't really understand that.
• 26:05
  SPEAKER_04: Um what would you say is uh for you as the owner of a business, what's the most important skill you think an owner like you has to kind of possess in uh being in a business owner today in today's world?
• 26:18
  SPEAKER_04: What would you say?
• 26:20
  SPEAKER_00: Um you you can't be stagnant.
• 26:24
  SPEAKER_00: You like if you're if you're not growing, you're probably dying, you know, like in learning or um uh you know like um reaching out to just just trying to expand um your footprint, like that I'd say that's the the biggest the biggest um impact.
• 26:47
  SPEAKER_04: The biggest to want to the skill to want to learn and absorb knowledge and uh keep grow keep growing, it sounds like to you.
• 26:53
  SPEAKER_04: That's an it's an important brother.
• 26:54
  SPEAKER_04: How how important is your journey on personal growth?
• 26:57
  SPEAKER_04: Uh and where where are you on the destination?
• 27:00
  SPEAKER_04: Are you uh would you say you're just getting started, or would you say you're almost at your destination there?
• 27:04
  SPEAKER_04: What would you say?
• 27:05
  SPEAKER_00: I I am still a novice.
• 27:06
  SPEAKER_00: I I've got a mentor that I I meet with every week.
• 27:10
  SPEAKER_00: Um, and I every time I meet with her, I I realize how little I know.
• 27:16
  SPEAKER_00: So you know, like it I I wish I knew more, but you know, it's it's a process.
• 27:24
  SPEAKER_04: Well, Brian, it was a good now.
• 27:26
  SPEAKER_04: We're now let's go back into the past.
• 27:27
  SPEAKER_04: So we had the future conversation, the current conversation.
• 27:30
  SPEAKER_04: Now let's talk about the past a little bit.
• 27:32
  SPEAKER_04: What uh if you can go back and talk to a young Brian uh Kenga from back Kengas from back in when you were like 18, 20 years old.
• 27:43
  SPEAKER_04: Yeah what advice what advice would you give yourself uh as you're just kind of starting out life after you graduated high school and you kind of say, Hey, what am I gonna do now?
• 27:52
  SPEAKER_04: Uh what advice would you give yourself?
• 27:54
  SPEAKER_00: I would say find like-minded people sooner.
• 27:58
  SPEAKER_00: Um like um being parts of group that groups of people that challenge you and complete and uh um they they can completely change your trajectory.
• 28:11
  SPEAKER_00: So the finding find early on, it's hard to find that thing that you want to do.
• 28:16
  SPEAKER_00: Um so narrow narrow that scope down and and shoot from the moon.
• 28:23
  SPEAKER_04: Yeah, I think a lot of people think that uh other people don't want to talk to you or like they don't like that they don't want to connect.
• 28:30
  SPEAKER_04: Is that have you found that to be true, Brian?
• 28:32
  SPEAKER_04: Like if you do ask somebody for advice or you do uh meet other like-minded people or people who are looking to share information, that uh in general, do you think people um if you're on the same wavelength, like two business owners or two somebody who's better than you, or somebody who needs help from you?
• 28:52
  SPEAKER_04: Um what do you think what do you think most people are in terms of the abil the the uh the openness to connecting with each other?
• 29:01
  SPEAKER_04: What would you say about that?
• 29:03
  SPEAKER_00: I would say in short, extremely generous.
• 29:06
  SPEAKER_00: Um the um I'll give you one that happened a couple of days ago.
• 29:10
  SPEAKER_00: Um so my nephews called me.
• 29:13
  SPEAKER_00: Um they're they're looking at um opening a flooring a flooring store.
• 29:17
  SPEAKER_00: And I I have somebody in my my business group that isn't in flooring.
• 29:22
  SPEAKER_00: Um she dedicated like an hour to two hours with them um just going over everything.
• 29:28
  SPEAKER_00: You know, they're they're not in the you know, an opposing, they're not competition, so that helps.
• 29:34
  SPEAKER_00: But everybody I've ever asked um is a lot more generous with their time than you would you would imagine or than the the average person would imagine.
• 29:46
  SPEAKER_04: Ryan, uh well, let's wrap it up here.
• 29:49
  SPEAKER_04: Where can listeners connect with you?
• 29:52
  SPEAKER_04: Uh I know you're open to that connection, and also uh learn more about uh using lift tech garage doors.
• 29:59
  SPEAKER_04: How can they use lift?
• 30:00
  SPEAKER_04: How can a client uh use lift?
• 30:02
  SPEAKER_04: How do how do we find you and live and use your company?
• 30:05
  SPEAKER_04: And how can they connect with you personally?
• 30:07
  SPEAKER_00: So lifttechgarages.com.
• 30:10
  SPEAKER_00: Um we we've got a scheduler on there that would schedule directly into us, um, into our live live schedule.
• 30:17
  SPEAKER_00: Um, our number 702-240-2350.
• 30:21
  SPEAKER_00: Um, or on you know, Google us at LifTech Garages in Las Vegas and Henderson.
• 30:26
  SPEAKER_00: It'll pretty easy to find there.
• 30:28
  SPEAKER_00: Um, would love to help you out.
• 30:31
  SPEAKER_04: Well, that was another great conversation with my good friend Brian Kengus from LyftTech Garage Doors.
• 30:38
  SPEAKER_04: We really appreciate having you on the show, Brian.
• 30:41
  SPEAKER_04: Thanks for being here.
• 30:42
  SPEAKER_04: I really appreciate this.
• 30:43
  SPEAKER_04: Thanks, Joe.
• 30:44
  SPEAKER_04: And thank you, everyone, for sticking with us until the end.
• 30:47
  SPEAKER_04: If you gained valuable insight from today's episode, uh, well then keep coming back and let us know or by leaving a rating or review wherever you listen to podcasts.
• 30:57
  SPEAKER_04: And if you know someone in the service industry or anyone looking to scale their business or career, send this episode their way, especially somebody who might want a career in garage doors in Las Vegas, you know, might want to send it there and say, hey, looking for good people.
• 31:11
  SPEAKER_04: If you are one, get over there and apply.
• 31:14
  SPEAKER_04: Uh take one key insight from today and put it into action and let us know how it goes.
• 31:19
  SPEAKER_04: We'd love to hear about your progress.
• 31:21
  SPEAKER_04: Thanks again, everyone who's listening to the podcast again for joining us here.
• 31:26
  SPEAKER_04: And we'll see you on the next episode of the Home Service Heartbeat Podcast.
• 31:31
  SPEAKER_04: Goodbye, everyone.