Latest / The Diversity Career Podcast with Fexingo: Inclusion, Equity, and Underrepresented Professionals
How Aetna Built a Career Path for Deaf Customer Service Pros
In this episode of The Diversity Career Podcast, we explore how Aetna turned a seemingly challenging hiring pool into a competitive advantage by building a dedicated career pipeline for deaf and hard-of-hearing customer service representatives. Learn how the company partnered with deaf community organizations, implemented video relay technology, and created an inclusive culture that led to higher retention and promotion rates. We discuss the concrete steps they took, from interview accommodations to mentorship programs, and the impact on both employees and the bottom line. If you're…
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