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Remarkable World Commentary Episode #79: Customer Care or Company Revenue
🎙️ Remarkable World Commentary Episode #79: Customer Care or Company Revenue | Donna J. Jodhan, LLB, ACSP, MBA
https://donnajodhan.com/rwc-03-01-2026/
In this thought-provoking episode of Remarkable World Commentary, Donna J. Jodhan examines the ongoing tension between customer care and company revenue, asking how businesses can strike a meaningful balance between serving people well and protecting their bottom line. Drawing from her own experiences speaking with customer service agents, she reflects on the importance of empathy, patience, and going above and beyond for customers, while…
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