Latest / Closing Sales in Nigeria - Sales For The Nigerian Business Person: The Sales and Marketing Blueprint / Debriefing for Growth: How to Turn Satisfied Customers into Repeat Business & Referrals

Transcript

Debriefing for Growth: How to Turn Satisfied Customers into Repeat Business & Referrals · Closing Sales in Nigeria - Sales For The Nigerian Business Person: The Sales and Marketing Blueprint

• 0:01
  Hello and welcome to the show. Today is an out and about
• 0:05
  episode so I expect more noise than usual and that's because
• 0:08
  I'm actually outside a Mamaput. Now some of you might be
• 0:11
  wondering what am I doing outside of Mamaput and that is
• 0:14
  because I'm outside the American Embassy.
• 0:18
  No, I'm not trying to Jack my anytime soon, but I'm helping a
• 0:23
  friend sort a couple of things out and you know how it is when
• 0:27
  you know, Nigerians always keen to run away from their country
• 0:30
  and stuff like that. So you know, when we go to these
• 0:33
  foreign embassies, there's no nice place for us to wait
• 0:37
  inside. So the rest of us will have non
• 0:40
  embassy, non diplomatic, non whatever related issues.
• 0:43
  We have to wait outside. And unfortunately the Mama boat
• 0:46
  is the most comfortable place over here.
• 0:49
  So I've had my breakfast, I had some my current Fanta and I
• 0:53
  think I'm good to go. So let me just make a quick
• 0:55
  recording while I wait on my, what's the word?
• 1:01
  No, not benefactor. When you're trying to help
• 1:03
  someone else, you are the benefactor.
• 1:05
  The person you're trying to help is the, I don't know,
• 1:08
  beneficiary. Yeah, I think beneficiary.
• 1:10
  So why wait for my beneficiary? I hope I use the terms
• 1:13
  correctly. So we're going to continue the
• 1:17
  conversation that we started yesterday on how to handle the
• 1:20
  customer debriefs. And if this is your first time
• 1:23
  of listening to the show, the reason why we're going to look
• 1:26
  at how to handle customer debriefs, it's because the
• 1:28
  debrief or the post OP, you know, the post events, the post
• 1:35
  whatever is essential to getting repeat business and referrals.
• 1:39
  So you can't get someone to come and do business with you in the
• 1:42
  future or send their friends, their family members and
• 1:45
  associates to come do business with you if you're not sure that
• 1:49
  everything went according to plan and that they are happy
• 1:52
  with the service that you provided.
• 1:54
  So if you provided service for someone of service or or a
• 1:58
  product for someone and you think you did a correct job, you
• 2:01
  think you did a bankrupt job, like you are spot on, you are on
• 2:03
  point. But if the person thinks you did
• 2:07
  50% doesn't change the fact that the person thinks you did 50%
• 2:12
  even if you give yourself 120%. So the chances that the person
• 2:16
  is going to refer you are slim. So we're better off trying to
• 2:19
  figure out like Mommy, I thought everything was on point, Olga, I
• 2:23
  thought this was on point, Where did we go wrong, blah, blah,
• 2:26
  blah. Have that whole conversation
• 2:27
  first before you can now say like, oh, Odogu, I noticed that
• 2:31
  you're connected to chiefs or so.
• 2:32
  So and so, you know, can you make an introduction?
• 2:35
  So these are the sorts of things that we have to handle first of
• 2:38
  all, before we get people to come and do business with us
• 2:40
  again and before they refer business to us.
• 2:44
  So it's called different things according to different
• 2:46
  industries. I just said the client debrief,
• 2:52
  some people in medical circles, it's called, I think it's called
• 2:55
  the post op. You know, you have the post
• 2:57
  operative conference. So you're done with the surgery.
• 3:00
  You sit down with the clients. You know, Madam, this went well.
• 3:02
  I got this went well. You know, we removed your kidney
• 3:05
  and blah, blah, blah. And you know, the appendix is
• 3:07
  fine and this and this and that and that.
• 3:09
  So it's called different things according to different whatever,
• 3:13
  but you get the point. After you have done this thing,
• 3:17
  you guys have to have that sit down where you have the
• 3:19
  conversation to try and figure out did everything go according
• 3:22
  to plan, What could you have done better?
• 3:24
  All those sorts of things. Now, how should you have this
• 3:27
  client debrief? In my own personal opinion, I
• 3:31
  would advise strongly that you have this client debrief.
• 3:35
  You do it informally, you also do it casually, You also do it
• 3:39
  conversationally. Now, the reason why I'm
• 3:43
  advocating for this is because the Nigerian thing at the moment
• 3:46
  seems to have a formal exit questionnaire.
• 3:49
  You know, you have a clipboard and boxes and they're asking
• 3:52
  people questions and ticking on the boxes or you hand over the
• 3:54
  questionnaire to them and then they tick the boxes.
• 3:57
  How happy are you? 0, I'm not happy.
• 4:00
  Five, I'm exceptionally happy. Three, I was somewhat happy but
• 4:04
  also somewhat disappointed, you know, things like that.
• 4:07
  And it also is Nigerian thing to have review forms.
• 4:11
  So after the events, after the service, after the whatever, you
• 4:16
  scan the post code or you send them a Google doc or something
• 4:19
  and they do the same thing. It's essentially the same thing
• 4:21
  as a exit questionnaire or a post, whatever questionnaire or
• 4:25
  a satisfaction survey. The only difference is just that
• 4:27
  this thing is now done online now.
• 4:31
  So excuse me now, these options are not bad.
• 4:35
  I repeat the exit questionnaire, the online forum, the Google
• 4:39
  this, the whatever thing, the satisfaction survey, these
• 4:44
  things are not bad. So if you're doing that already,
• 4:48
  yeah, kudos then. Plus to you, the problem is
• 4:51
  because it is a very formal thing and because the terms are
• 4:56
  fixed. So excuse me, you're not going
• 4:59
  to be able to get the most amount of information that you
• 5:01
  can if someone was sitting down and the person was just vibing
• 5:05
  with you. Now, let me give you an example
• 5:08
  since I come from the wedding space, that's where I started
• 5:11
  off my entrepreneurial journey. It is not uncommon that we
• 5:15
  wedding vendors do something that take off family members.
• 5:18
  Like back when I was a wedding photographer, there was
• 5:21
  something that I did back then, I used to carry my, I used to
• 5:26
  carry a lot of gear on me. So I'd have my two DSLRs, my two
• 5:29
  cameras, one on the left, one on the right.
• 5:31
  And then I also had my rucksack. No, not rucksack.
• 5:34
  What's this thing called? You know, this bag, like
• 5:36
  secondary school kids, they put on on your back.
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  And then I had my extra lenses and stuff like that.
• 5:41
  So there's this particular wedding where I was trying to
• 5:43
  get it shot. I was angling in the bad way.
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  And then my, what's it called? My rucksack, the bag was hanging
• 5:49
  on the back. It knocked off a woman's Gilly
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  and Omar was upset. And, you know, as a young
• 5:55
  photographer back then, So in my own opinion, I'm like, ah,
• 5:57
  Madam, I knocked off your Gilly. So like, what's the big deal?
• 6:00
  You know, and I just, I say sorry, man.
• 6:02
  Then I continued, But it was clear to everybody that, you
• 6:05
  know, when I said sorry, man, I was just saying sorry, man for
• 6:08
  the sake of being polite. Now, unfortunately for me,
• 6:11
  Madam, who's Gilly I knocked off, turned out to be one of the
• 6:14
  big aunties of the bride. So these are just some of the
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  things that we wedding and event professionals do, like we take
• 6:22
  off family members and we don't know.
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  And So what could have been an otherwise stellar service, what
• 6:28
  could have been an otherwise stellar ServiceNow turns out to
• 6:31
  be a a situation where, you know, family members, respected
• 6:35
  family members have significant complaints.
• 6:38
  So you might think your wedding photographer did a spot job as
• 6:41
  in like the girls on point. But if all your aunties say that
• 6:44
  this young man is a rude twat, then you know, kind of colours
• 6:47
  the perception at the end of the day that yeah, the photos were
• 6:50
  nice, but you were a rude twat. Now if you do a job for someone
• 6:55
  and you were indeed a rude twat, there is no box on the exit
• 6:59
  questionnaire on the online forum on the whatever for you to
• 7:02
  say, for the person to say you were a rude twat or to take that
• 7:07
  one of your employees was a rude twat.
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  Some people might have a box where they say click other or
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  click employee dissatisfaction. That does not convey the gravity
• 7:19
  of how rude a twat you were or how rude a twat your employee
• 7:23
  was. This whole thing of you were a
• 7:26
  rude twat or your employee self as in you know, the ampies were
• 7:31
  smelling or whatever. These sorts of things only come
• 7:34
  out through conversations when you show up and like, hey,
• 7:38
  what's up? How's the bride?
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  I hope you guys love your photos, blah, blah, blah.
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  I want to be sure that everything went OK and the bride
• 7:43
  says it was OK Shah, it was OK. How you didn't love the photos.
• 7:48
  I love the photos OK, but the way you're hesitating like I can
• 7:51
  tell something is wrong, just level with me, my person.
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  What happened? What happened saying well, you
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  know, there was one time my auntie said this.
• 7:59
  You knocked off her Gilly the way you spoke to her.
• 8:01
  You were even arguing with my in laws and blah blah blah.
• 8:05
  You know this was not good. Now you know, see that kind of
• 8:09
  thing will come out in a simple informal, casual conversational
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  thing is there? You can now say I'm totally
• 8:15
  sorry. I didn't know it was a mommy
• 8:17
  sister. Oh, I'm sorry.
• 8:19
  Now you know I was under pressure on it to get that kiss.
• 8:22
  Oh, I'm sorry. And this and this.
• 8:23
  And you know, you can talk this thing over.
• 8:26
  You send a Google, a Google Sheet, a Google, whatever.
• 8:30
  She'll feel it. But there's no box to say you
• 8:33
  are a twat. And because there's no box to
• 8:35
  say you are a twat, you don't know what to say sorry for.
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  And you don't know how to improve your twittering in the
• 8:42
  future or improve your what's the word?
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  It's a word like idiocy or Edo. I know you get the point.
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  So that's the reason why I say it is best to have these
• 8:53
  conversations informally, casually first.
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  Pick up the phone, go to their office like you should be
• 9:00
  sitting down one-on-one or you know, Zoom call or something.
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  Have this conversation first. You can now send the formal
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  whatever later. I know that does create some
• 9:10
  problems. If you work for organizations
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  like let's say the British Council, for instance, provide
• 9:15
  media services for them through the, because I still have the
• 9:19
  photography company, I just don't shoot weddings anymore.
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  So yes, with the British Council and those kinds of
• 9:25
  organizations, everything is excessively formal.
• 9:28
  So it is online link, Tick this box, fill out this SurveyMonkey,
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  do this, review this, you know, everything is formal, formal,
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  formal. So unfortunately, if you work
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  for those kinds of organizations, I'd say, you
• 9:43
  know, go ahead and do the formal thing.
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  It still doesn't stop you really from having a formal
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  conversation first after it is out what all the issues are you
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  now say, OK, you know what, I've heard everything you said.
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  I'm really sorry. I'll take responsibility.
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  I'll try and solve this, this, this and this.
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  But please, I beg. No Vex Margas says that we
• 10:02
  should be filling out all these form or whatever.
• 10:05
  So please, I beg, I'll still send you the link so you can
• 10:07
  fill it out. But this thing that you've told
• 10:09
  me about the twat on our team, I will handle it.
• 10:12
  I would, I take full responsibility.
• 10:13
  I will handle it myself to make sure this sort of thing doesn't
• 10:15
  happen again. So how should we handle it?
• 10:19
  That's the reason why I say informal, casual,
• 10:22
  conversational. You know how we Nigerians can
• 10:24
  be, if it's informal, they will talk and they will talk very
• 10:28
  well and you will hear everything.
• 10:30
  If your employees, if they smell, that's where you hear it.
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  If your employees can't speak good English, that's where you
• 10:35
  hear it. If you suspect, if they suspect
• 10:38
  that your employee may have stolen somebody's mobile phone,
• 10:40
  that is where you will hear it. But if you do all this formal or
• 10:44
  whatever, you know, Nigerians are polite, you know, they're
• 10:47
  just feel the thing, but you're not going to get to the root of
• 10:50
  what it is that is going on. So if it's casual conversation,
• 10:52
  you're going to get honest feedback.
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  You're also going to be able to press in where something is
• 10:57
  unclear. So remember the example that I
• 10:59
  gave about where the bride says, yes, I was happy with the photo
• 11:02
  of Shah on the form. If the person thinks, if the
• 11:06
  person takes option three, I was happy, but somewhat not happy.
• 11:10
  You don't, you can't dig in. But when somebody says I was
• 11:14
  happy, Sha, you're there. You can see the face, you can
• 11:18
  hear the tone. You know that there's something
• 11:20
  it is. Then you can press and say,
• 11:22
  sister, this one, they said I'm not really happy.
• 11:24
  I'm not really happy with that. In fact, because you're my
• 11:26
  personal person, I will sit here today, even if it takes two
• 11:30
  hours. I'm not leaving here until I
• 11:31
  figure out exactly what was the problem, what is it that I did
• 11:35
  wrong or what did my staff do wrong.
• 11:36
  I know there's a problem. I won't leave here until you
• 11:38
  tell me because you're my person, so you can only press in
• 11:42
  for feedback. If it's casual conversational.
• 11:44
  The general talking points that you should be aiming for when it
• 11:46
  comes to the debrief is quite simple.
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  You should be. The spirit of the conversation
• 11:51
  should be, I hope you're happy with XYZ, the product you
• 11:55
  received, the service you received.
• 11:58
  Another talking point, another general scope should be what do
• 12:02
  you wish we had done different with XYZ, with your product,
• 12:06
  with your service? I'm trying to avoid saying what
• 12:12
  do you think we did wrong? Because like I said, Nigerians
• 12:15
  are nice people. Somebody might not want to come
• 12:18
  out and say you sent ushers that had smelly habits to my event.
• 12:24
  That was wrong. So you know, the average
• 12:26
  Nigerian is not going to come out and say that.
• 12:28
  But if you say, what do you wish we had done better?
• 12:30
  You know, the person can now say, you know, next time Sha,
• 12:35
  you know, your manager should be around to check sanitation.
• 12:38
  You know, sanitation where was an issue because you're there,
• 12:42
  you can now press sanitation. Really that that what happened?
• 12:45
  I saw the uniforms. Uniforms are looking clean and
• 12:47
  the person says it's not the uniform now.
• 12:49
  Now it should be using when you are passing chamois and cooling.
• 12:52
  You didn't smell the the body odor.
• 12:54
  So excuse me, So you didn't smell the body odor, blah, blah,
• 12:58
  blah. You know, so that's all those
• 12:59
  things that come out. So just say what do you wish we
• 13:02
  did different? Another talking point, another
• 13:05
  scope is, you know, we are so sorry about XYZ because a time
• 13:09
  will come where somebody will say something bad, something
• 13:13
  negative. You're not to try and defend
• 13:15
  yourself. The response is always, oh, I'm
• 13:18
  sorry for XY and ZI take full responsibility.
• 13:21
  By the way, when you say I take full responsibility, it doesn't
• 13:24
  mean it was your fault. I take full responsibility just
• 13:27
  means I'm making sure that this thing is going to be resolved
• 13:33
  and I'm taking charge to make sure that this problem does not
• 13:36
  occur again. It goes a long way with most
• 13:40
  people and it goes a long way especially with Nigerians
• 13:44
  because in Nigeria we have a culture of impunity.
• 13:48
  People do what they want, they say what they want.
• 13:50
  Like if you're powerful and can get away with anything, like
• 13:52
  should be collected your money, you just collect your money and
• 13:54
  go. So actually there's a breath of
• 13:56
  fresh air when a vendor or a service provider or somebody
• 13:59
  says, oh, Sir, Madam, totally sorry that this thing happened.
• 14:04
  I will take full responsibility to make sure that we resolve
• 14:06
  this issue. So if you don't mind, man, I
• 14:08
  need to ask you a couple of questions because I have to
• 14:09
  figure out exactly what happened so that I can resolve this thing
• 14:13
  within the next one week. Man, is it OK?
• 14:15
  Can I ask you questions? I wish Madam will say, don't
• 14:18
  worry, it's OK. You know, mistakes happen.
• 14:22
  If you can't get any more details, no Allah.
• 14:24
  But then some people will say, Oh yes, I really appreciate this
• 14:27
  and they'll go ahead and they'll spill their guts out.
• 14:29
  Your job is not to defend. Your job is to take notes, be
• 14:32
  apologetic and take responsibility.
• 14:35
  Then another talking point, do you need any more help with XYZ
• 14:41
  said product or said service? That's the example that I gave
• 14:44
  yesterday with the sale of exercise equipment, exercise
• 14:47
  bikes. You know how in most Nigerian
• 14:50
  households, Well, not most Nigerian households should I say
• 14:54
  middle income households, middle income, upper income households,
• 14:57
  You know, we all have that family member.
• 14:59
  In fact, it might even be you listening to the show.
• 15:01
  There's an exercise bike in your house.
• 15:03
  It's been there seven years, 10 years, nobody has used it.
• 15:06
  You know, you, you guys now use it as an ironing rack.
• 15:08
  You iron the children's clothes or you iron your clothes for
• 15:11
  tomorrow and then you hang it there.
• 15:13
  So these are good talking points.
• 15:17
  Do you need any more help with XYZ if you sell these sorts of
• 15:20
  equipment? If you want fuller details of
• 15:22
  what I'm talking about here, just listen to the prior
• 15:24
  episode. And that was an example that I
• 15:26
  fleshed up. So these are just some of the
• 15:28
  general talking points that we can go on during the debrief.
• 15:33
  What we're trying to figure out is what went right, what could
• 15:37
  have been done better, what went wrong, What can we do to improve
• 15:41
  the service? Because we have to finish all
• 15:44
  these things first before we can now say, or can you give me the
• 15:49
  number of your bridesmaids? Because you as a wedding
• 15:51
  photographer, you want to follow up on some of the bridesmaids.
• 15:54
  You notice that one or two are engaged.
• 15:55
  You want to see whether you can be the wedding photographer.
• 15:58
  So it's only after you've had this conversation that it makes
• 16:00
  sense to say, oh, by the way, I noticed, can we just go engaged?
• 16:03
  Can you know, can I have a phone number?
• 16:06
  So. So summary.
• 16:10
  Yeah, before you ask for the ferral, be sure that they're
• 16:12
  happy. Be sure that there are no
• 16:14
  outstanding issues. Back to the wedding photography
• 16:16
  example, if you're asking for a referral when you've only
• 16:19
  submitted the album, you haven't submitted the frame or you
• 16:23
  submitted the frame, the bride didn't like the frame, you've
• 16:25
  got to change it. So that quarrel is still hanging
• 16:28
  and you're trying to get a referral.
• 16:30
  That's not the right time because we still have
• 16:32
  outstanding issues. Then also be sure that no
• 16:35
  unspoken misgivings, no unspoken issues and those sorts of
• 16:39
  things. So how to ask for referrals?
• 16:42
  The first thing is that you have to ask what the different
• 16:46
  formula or different formulae, OK, Formula should be one and
• 16:49
  formulae should be two, I think. Was it the other way that
• 16:52
  formulae is single and then formula is anyway.
• 16:57
  Yeah, you, you catch the drift. So the different formulae, let's
• 17:02
  assume that formulae is plural, but you have to ask after we've
• 17:07
  had the pleasant or some people say ask after any pleasant
• 17:11
  interactions. So like back in my selling
• 17:14
  financial product days, insurance people, they say that
• 17:17
  you can ask for the referral anytime.
• 17:20
  If you've had a pleasant meeting, you can ask anytime.
• 17:23
  That's OK because given that kind of service or that kind of
• 17:27
  product, you don't have hard deliverables per SE.
• 17:31
  So it's not like wedding photography where there's the
• 17:34
  moment of joy and elation where the bride opens our wedding
• 17:37
  album, you know, or let's see what else.
• 17:41
  Or if you're in the fashion space, you know, that moment of,
• 17:43
  you know, when the woman puts on the dress and she's looking fly
• 17:46
  and then she starts taking selfies when she goes for the
• 17:50
  wedding or whatever. So if you're the fashion person
• 17:53
  and you see the selfies, you now know that are correct based on
• 17:56
  how the woman is posing and how she's tweeting or talking about
• 17:58
  it, you know that that's good. So you can now call her up the
• 18:01
  day after to say, oh, Madam, I saw the pictures, you like your
• 18:04
  dress, blah, blah, blah. You know anybody in your office,
• 18:07
  you know, who needs a fashion designer, give them my number.
• 18:10
  You know, that whole thing. So, yeah.
• 18:12
  So I guess for financial services, you can ask anytime
• 18:15
  after a pleasant interaction. But for most people, the best
• 18:18
  time to ask would be after a delivery.
• 18:21
  That's for those of us who have physical hardcore deliveries.
• 18:25
  Then the words to use. For now, just keep it simple.
• 18:30
  Although I promise that I'm going to make a future episode
• 18:32
  where I'm going to go in detailed into referral, referral
• 18:37
  frameworks so that you can see what ideas are out there, you
• 18:40
  know, people who have come up with referral frameworks for
• 18:42
  their own. And, you know, let's just
• 18:44
  freestyle a bunch of those in the future episode.
• 18:46
  But for now, the most basic way would just be, you know, do you
• 18:50
  know anyone who XYZ? So you're done.
• 18:53
  The bride is happy. Back to the wedding photography
• 18:55
  example. She loves everything.
• 18:57
  She loves the frames. And you just ask, Yeah.
• 19:00
  So you know, anybody who's getting married anytime soon.
• 19:01
  And then you keep quiet and then you hear what they say.
• 19:04
  Some people say if you ask do you know anybody who that has to
• 19:08
  vague, it's too general, but you can get a better response when
• 19:12
  you ask the question who do you know that is getting married
• 19:16
  anytime soon? You know, so who do you know
• 19:18
  that is XYZ? Well, you get the whole point,
• 19:20
  you know, you ask then there are some people who say that for
• 19:24
  referrals to really pop to work, it helps if you've done some
• 19:28
  research or some scoping beforehand and you're asking
• 19:30
  about specific people. So in this case, I'm sure to ask
• 19:35
  the bride like she's happy with everything and they now noticed
• 19:38
  that oh, I noticed that Kami got engaged recently.
• 19:41
  I saw her wedding ring. You know, when we're talking
• 19:43
  earlier, there's no ring, but now I noticed the ring.
• 19:46
  So she got engaged recently happy.
• 19:48
  So yeah, it is true Cam they proposed to Kami was even during
• 19:51
  the barrel shower that the guy came and proposed and
• 19:53
  everything. Oh, it was wonderful.
• 19:54
  It was lovely, blah, blah, blah. You guys have a small talk and
• 19:57
  then there are people who say that you ask, you know,
• 19:59
  specifically now. So does Kami have a wedding
• 20:02
  photographer? Can I have a phone number so I
• 20:04
  can talk to her about being her wedding photographer, as he
• 20:07
  asked specifically? So there are some people who say
• 20:09
  that your referral strategy has to be that specific.
• 20:12
  You're done with this person. But you now have a sense of who
• 20:15
  it is that they know, you know, based on who they seem to be
• 20:17
  connected with in the office or connected with on LinkedIn.
• 20:21
  And then you asking specifically that.
• 20:23
  Oh, Odogu, you seem to be connected to Chief Linus.
• 20:28
  Yeah, me and Linus, we're very good friends.
• 20:30
  We went to Saint Gregory's College Orca in 1956.
• 20:36
  He said, oh, that's good. Oh, please, can I have Chief
• 20:41
  Linus phone number? I want to talk to him about
• 20:43
  this. This is and that that that
• 20:44
  project. So.
• 20:45
  OK, no problem. No problem.
• 20:47
  Well, let me talk to Chief Linus first.
• 20:49
  OK, Sir, no problem. When can I call you back and
• 20:52
  call me? Next week, You know, then you
• 20:54
  put it in your diary. Remember the conversation we had
• 20:56
  on CRM? Put in your diary, put it on
• 20:57
  your phone so you can call Odogo back next week to find out how
• 21:01
  far whether he has spoken to Chief Linus.
• 21:03
  So there are some people who say that your referral strategy
• 21:05
  should be that specific. Now give me a couple of days.
• 21:09
  I will look and see what else is out there about referral
• 21:15
  frameworks. I think we should dedicate a
• 21:17
  full episode to, you know, the whole philosophy and
• 21:20
  methodologies around referrals. But from a traditional sales
• 21:24
  point of view, you know, these are the ways that all school
• 21:26
  sales people will go about it. But there has been some
• 21:29
  development in the space. There are people who are
• 21:31
  studying referrals specifically and who say that this is the
• 21:34
  best way to go about it. That is the best way to go about
• 21:36
  it. So we'll have a future episode
• 21:37
  to deal with that. So since we're 20 minutes over,
• 21:41
  let me bring this to a close. Thank you very much for your
• 21:43
  time and attention. My name is Tavis Shimaidi, I'm
• 21:47
  the host of the show. So excuse me, the host of the
• 21:49
  show. Please connect with me on
• 21:52
  LinkedIn. If you want to figure out the
• 21:55
  spelling of my name, just check the link.
• 21:57
  We're listening to this episode. My e-mail address is going to be
• 22:00
  there as well. Then connect with me on
• 22:01
  WhatsApp. The phone number is 08064662140.
• 22:07
  The country code is +234. For those of you who are not
• 22:09
  Nigerian, thank you very much for your time and attention.
• 22:12
  I'll catch you guys at the next recording.
• 22:14
  Hopefully I won't be outside a Mamaput.
• 22:19
  Which reminds me, I had a car and Fanta for breakfast.
• 22:22
  I think I might take this woman up on her offer for Indo me.
• 22:26
  My wife doesn't like it when I ate in public, but I'll just
• 22:29
  give it a shot. If I end up in the toilet after
• 22:31
  this Indo me, I'll let you guys know.
• 22:33
  So yeah, I'll catch you guys at the next episode.