84: Balancing Customer Happiness and Success w/ Jason Katz
Keeping customers happy is the goal, right?
Not always.
Often, a customer won’t stick around with a service provider if they don’t succeed in their goals.
Even if that customer is happy with the service.
Fortunately, we had Jason Katz—Manager of Retention Operations at Terminus—on the #FlipMyFunnel podcast to dish out some advice in keeping that balance between happiness and success.
P.S. If you're interested in going to the 2018 #FlipMyFunnel Conference in Boston, use the promo code: ONETEAM to get discounts on your tickets.
Link to check out the conference and tickets and all that jazz…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.