Latest / The Wellness in Hospitality Podcast
164. Hospitality’s Wellness Deficit
Most hotels focus on creating a better stay.
Disney focuses on creating a stronger emotional connection.
And that subtle makes all the difference.
In this episode, I explore what the hospitality industry can learn from Walt Disney and why I believe many of us have become so focused on luxury that we've forgotten something far more powerful: wonder.
While writing the first chapter of my second book, I found myself asking a simple question.
Why do families save for years to go to Disneyland?
Why do children dream about it?
Why are people willing to spend extraordinary amounts of money and…
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