Latest / Podcasts By Donna Jodhan / Remarkable World Commentary Episode #103: Entity or Customer

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Remarkable World Commentary Episode #103: Entity or Customer · Podcasts By Donna Jodhan

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  Podcast Commentator: Greetings, Donna J. Jodhan, LLB, ACSP and MBA invites you to listen to
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  her biweekly podcast, Remarkable World Commentary.
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  Here, Donna shares some of her innermost thoughts,
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  insights, perspectives, and more with her listeners.
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  Donna focuses on topics that directly affect the future of kids,
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  especially kids with disabilities.
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  Donna is a blind advocate, author, sight loss coach,
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  dinner mystery producer, writer, entrepreneur,
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  law graduate, and podcast commentator.
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  She has decades of lived experiences, knowledge,
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  skills, and expertise in access, technology and information.
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  As someone who has been internationally recognized for her work and roles,
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  she just wants to make things better than possible.
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  Donna J. Jodhan, LLB, ACSP, MBA: Hello there. I'm Donna J.
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  Jodhan, your host for the Remarkable World Commentary podcast,
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  and it is my first solo podcast for the month of August.
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  I hope everybody is enjoying themselves.
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  And for this first episode for the month of August,
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  here is what I'd like to talk about.
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  It is entity versus customer.
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  What does that really mean in my books?
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  Okay. What should one say to a customer agent when they tell you to find someone to
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  assist you? It's not an uncommon statement, but one that is too common in many ways.
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  Okay. And when it comes to Completing and submitting forms again.
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  The customer agent tells you to find someone to assist you.
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  Who is the responsibility?
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  Is it? And I'm going to put my opinion out there by saying it is the opinion.
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  Sorry. It is the responsibility of the customer agent to assist me as someone who is
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  vision impaired, to complete and submit the form for.
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  After all, the form comes from the company.
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  It doesn't come from me.
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  And why should I be expected to find someone to assist me to complete and submit the form
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  if the form is inaccessible?
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  It is the responsibility of the company to ensure that their customers.
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  Those of us who need assistance, Can complete the form and it is up to them to
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  help us do it, not to tell us to go elsewhere.
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  Okay. It is up to the customer agent to find a solution.
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  Why should it be the customer or the consumer who is charged,
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  or who is told that it is their responsibility to find someone to do it?
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  This is what happened a few months ago with Service Ontario.
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  When the customer agent told me, you got to find someone to help you or to
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  assist you to complete the form.
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  And I said, absolutely not in the most courteous way that I could.
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  I said, no, it is not my responsibility.
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  It is yours. What I had to do was to phone again and again until I found some really
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  helpful Agents supported.
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  Agents were supportive agents who assisted me to complete and submit my form to renew my
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  company's business. So what is being affected here?
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  Is it a lack of work ethic on the part of the said agent,
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  or is it an unwillingness on the part of the customer to find someone?
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  What is it really? Again, I'm going to put myself out on a limb and to
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  say it is the responsibility of the customer agent to assist the customer who requires
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  assistance to find a solution, not simply say go off and get someone to
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  assist you. That's my opinion.
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  Okay. Now, I want to end my podcast today with someone who sent in this story to me
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  by telling me that they were a scam victim.
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  So many of us are scam victims, but when you have a disability and you find
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  yourself having been scammed by somebody, by a scammer,
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  a really terrible scammer, it hurts even more.
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  And this person told me this story, sending this story to me because they wanted
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  me to know that when they were scammed and in order to get over their circumstance,
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  they used the hints and tips from my mental stretch to help them out.
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  I've been preaching for many years now that my mental stretch can be used in many ways to
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  deal with very Unexpected and horrible circumstances.
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  What did this victim do?
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  Well, after realizing that they had been scammed and after realizing that they had to
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  do a lot of homework to retrieve their money,
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  they sat down and they used my mental stretch strategies,
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  which were using the sense of smell, the sense of hearing,
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  the sense of touch and the sense of taste, and sit down and meditate on favorite senses
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  of touch, taste, smell, hearing, and sight.
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  Okay. The five senses.
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  This is what this poor old victim did.
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  It helped them to stabilize their minds, to stabilize their actions,
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  to stabilize what they were going to do with regard to having been scammed.
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  An unwitting victim who had a disability.
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  I'm just happy that my mental stretch continues to help people to deal with very
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  unexpected circumstances.
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  I'm Donna Jordan, wishing you a great day, great week and great month.
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  Please write to me at Donna jordan@gmail.com.
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  That's DONNAJODHAN at g mail.com.
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  I'll see you in a future podcast for this
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  month. Take care.
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  Podcast Commentator: Donna wants to hear from you and invites you to write to her at donna@gmail.com.
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  Until next time.