Remarkable World Commentary Episode #103: Entity or Customer

Podcasts By Donna Jodhan · Aug 1, 2026 · 8m · transcript

🎙️ Remarkable World Commentary Episode #103: Entity or Customer | Donna J. Jodhan, LLB, ACSP, MBA

https://donnajodhan.com/rwc-08-01-2026/

Here Donna Jodhan opens the month of August with a solo commentary she frames as entity versus customer, and she puts her opinion on the table straight away. When a form is inaccessible and the customer agent tells a blind or vision-impaired customer to go and find someone else to help them, whose responsibility is that really? Donna argues it belongs to the company and its agent, not to the customer: the form comes from the company, it does not come from…