Latest / Mastering CS: Candid Leader Insights
Ep 4 | Adam Smith
For our new episode of the Mastering CS podcast, host Irina Cismas, our Head of Marketing at Custify discussed with Adam Smith, Customer-Led Growth Advisor at Catalyst Software and Customer Success Leader.
Adam scaled and organized various teams and he shared a few insightful pieces of advice for CSMs and sales teams. Let’s discover his journey.
What you’ll learn:
The key metrics to focus on in the early stages of joining a new SaaS team
The impact of sales in the customer lifecycle
How to prove the value of a product
Who needs to see the value of the product
Types of CS teams
How to build a…
The skinny
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