E50 - HIGH-TOUCH ENGAGEMENT IN TODAY'S DIGITAL WORLD | Brian Leonard
In this episode of the 1% Edge Podcast, Carlos Nouche speaks with Brian Leonard, Vice President of Sales at Quill, about the significance of high touch engagement in a digital world. They discuss the importance of building relationships in sales, adapting to face-to-face interactions, and understanding generational differences in customer preferences. Brian shares insights on differentiation in a commodity market, the role of customer service in relationship management, and his personal career journey from medical devices to office supplies. The conversation concludes with reflections on…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.