068 - Press 1 for Leasing, Press 2 for Passion
In this episode of Rooms with Ronald, host Ronald Harrington speaks with Candice Manning, the Director of Workforce Development, Education and Digital Strategy at the Maryland Multi-Housing Association. They discuss the importance of comprehensive training in the leasing industry, the balance of sales and service, and the need for passion in leasing roles. Candice shares insights from her experience with the Leasing Academy, emphasizing the significance of understanding customer needs, active listening, and the disconnect between AI and human interaction in the leasing process. They also…
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