Latest / What is Business Development? / Episode 152: "The Power of Pull" with Rob Snyder
Transcript
- 0:04Speaker 1: Welcome to the Business Development Podcast, brought to you by
- 0:07Speaker 1: the Global Business Development Association, delivering the strategies and tactics
- 0:12Speaker 1: to boost your career and corporate growth.
- 0:15Speaker 2: Hello, BD pros, and welcome to the BD Podcast from
- 0:26Speaker 2: the Global Business Development Association. And today we're here with
- 0:30Speaker 2: our guest author, Rob Snyder. Now, Rob followed all the
- 0:35Speaker 2: traditional advice for launching a startup.
- 0:38Speaker 3: He did his research. He ran experiments.
- 0:40Speaker 2: He raised millions in venture capital, but his company struggled
- 0:45Speaker 2: to get off the ground. It wasn't until he left
- 0:48Speaker 2: the standard playbooks behind that he was able to quickly
- 0:51Speaker 2: scale to millions of dollars in revenue. And now he's
- 0:54Speaker 2: a successful serial entrepreneur whose advice has helped us hundreds
- 0:58Speaker 2: of founders get unstuck and start scaling. And today, He's
- 1:03Speaker 2: here with us on the show. But before we get
- 1:05Speaker 2: to our discussion with Rob, let's jump into a little
- 1:08Speaker 2: quick discussion about the Business Development Body of Knowledge. You've
- 1:12Speaker 2: listened to the show before. You've heard all about the
- 1:15Speaker 2: Business Development Body of Knowledge, the universal guide to our
- 1:19Speaker 2: profession of business development. It's the official guide from the
- 1:23Speaker 2: Global Business Development Association. You can get the copy of
- 1:26Speaker 2: the book on Amazon. Once you read the book, you
- 1:29Speaker 2: can then go to the association website at gbdassociation.org to
- 1:37Speaker 2: learn how you can get your business development professional certification
- 1:41Speaker 2: and boost your career forward in the exciting field of
- 1:44Speaker 2: business development. Well, we're going to talk about an exciting
- 1:47Speaker 2: book today with our guest author, Rob Snyder. And this
- 1:52Speaker 2: book is a really powerful book for business developers to
- 1:59Speaker 2: understand how startups work and how businesses function. And, you know,
- 2:06Speaker 2: in business development, we serve as not just business developers,
- 2:11Speaker 2: but a lot of business developers end up becoming entrepreneurs
- 2:15Speaker 2: and starting their own businesses. So I'm really excited to
- 2:19Speaker 2: have Rob on the show today. And, you know, Rob
- 2:25Speaker 2: has a really interesting background. He's developing the physics of startups.
- 2:31Speaker 2: He's a former McKinsey, Harvard Business School grad, and he's
- 2:38Speaker 2: helped 50 plus B2B products go from zero to a
- 2:43Speaker 2: million dollars in annual recurring revenue. He serves as an
- 2:48Speaker 2: advisor involved with venture funds, and he even has a
- 2:54Speaker 2: new AI product that hopefully we'll get a chance to
- 2:57Speaker 2: talk about here on the show today. So, no further ado,
- 3:01Speaker 2: let's welcome Rob Schneider to the show.
- 3:03Speaker 3: Rob, welcome.
- 3:04Speaker 4: Thanks for having me, Tony.
- 3:06Speaker 3: Rob, it's great to have you. I'm so excited.
- 3:08Speaker 2: Somebody with your experience and expertise, the trials and tribulations,
- 3:13Speaker 2: the great success that you've had, not just with your
- 3:17Speaker 2: own business, but with so many other businesses, that just
- 3:22Speaker 2: is a testament to the skills, your tenacity, and the
- 3:26Speaker 2: real talent that you have So I'm excited to have
- 3:29Speaker 2: you share your wisdom with us and share a lot
- 3:32Speaker 2: about your book. And again, folks, we're talking about Rob's
- 3:36Speaker 2: new book. It's called The Power of Pool. The Power
- 3:40Speaker 2: of Pool. It's available on Amazon. So Rob, tell us
- 3:44Speaker 2: a little bit. How did you get into business development
- 3:48Speaker 2: and why did you write the book?
- 3:50Speaker 4: So I was dragged into business development, kicking and screaming.
- 3:54Speaker 4: I was... You know, I worked at McKinsey. I was
- 3:56Speaker 4: consulting in boardrooms. I went to Harvard Business School where
- 3:59Speaker 4: I got to pontificate about business strategy. And then I
- 4:04Speaker 4: go into a startup and I want to be building product.
- 4:06Speaker 4: I want to be envisioning the future. I want to
- 4:09Speaker 4: be raising money. And then it turns out that all
- 4:12Speaker 4: that matters is sales in startups. And so I learned
- 4:16Speaker 4: that the hard way after trying kind of everything else that, yeah, okay.
- 4:21Speaker 4: Everything else about your business can work in theory, but
- 4:24Speaker 4: it only works in practice when you start selling. And
- 4:27Speaker 4: so that realization took a little while to sink in.
- 4:30Speaker 4: And when it did, then I had to figure out
- 4:32Speaker 4: how to sell. And business development was obviously, how do
- 4:36Speaker 4: you get people to meet with you? How do you
- 4:38Speaker 4: get people to care? And all those questions were really
- 4:41Speaker 4: hard to answer.
- 4:43Speaker 2: Yeah, they are hard to answer and we struggle with them.
- 4:46Speaker 2: every day as business developers, but to your point, no revenue,
- 4:50Speaker 2: no business. So let's get into the business of your book. Again, folks,
- 4:56Speaker 2: we're talking about the power of pull with Rob Snyder. Rob,
- 5:00Speaker 2: let's talk about the first key tactic from your book.
- 5:05Speaker 4: Yeah, tactic one is, it sounds kind of obvious, but
- 5:10Speaker 4: it's to focus on your hell yes customer, which is
- 5:15Speaker 4: to say, wait a minute, we tend to focus on
- 5:18Speaker 4: people we would like to sell to, who it would
- 5:20Speaker 4: be great if they bought our product. It'd be awesome
- 5:23Speaker 4: for us if they bought our product, but we can
- 5:25Speaker 4: provide a lot of value to. And what I find
- 5:28Speaker 4: is that those people are generally okay not buying our product.
- 5:33Speaker 4: They're people we have to kind of push and convince
- 5:35Speaker 4: to buy. But startups that take off, Focus on the
- 5:39Speaker 4: people who are a hell yes, who pull the product
- 5:42Speaker 4: out of your hands versus it feeling like you have
- 5:45Speaker 4: to push it into theirs. And so it's the way
- 5:49Speaker 4: people typically do that. If you already have some customers
- 5:52Speaker 4: is you compare and contrast the ones that are hell
- 5:55Speaker 4: yes versus the ones who aren't. Figure out, okay, what
- 5:58Speaker 4: makes someone a hell yes customer or not?
- 6:01Speaker 3: Yeah, I like that. Finding your hell yes customers.
- 6:04Speaker 2: And I've used, This reference many times in the past
- 6:07Speaker 2: and on the show where I say, look, business developers,
- 6:10Speaker 2: we're like lifeguards, okay? We don't run around the beach
- 6:14Speaker 2: where everybody's sitting, laying out and enjoying a picnic and
- 6:18Speaker 2: relaxing and going, I need to save your life. No, no,
- 6:22Speaker 2: you're scanning the horizon. You're looking for the people that
- 6:24Speaker 2: are in distress in the water. And those are the
- 6:26Speaker 2: people who are yelling out, hell yes, I want your help.
- 6:29Speaker 2: Get out of here and help me. But I tell people, look,
- 6:32Speaker 2: we're not the cops, okay? I can't force you to.
- 6:34Speaker 3: Come with me. I'm going to swim out to you.
- 6:36Speaker 3: I mean, I'm going to offer to save your life.
- 6:38Speaker 3: Come with me. Don't come with me. It's up to you.
- 6:40Speaker 2: OK, but those hell yes, customers are going to be
- 6:42Speaker 2: doing everything to hold on to you nice and tight.
- 6:45Speaker 2: And finding those really makes the whole process easier and
- 6:50Speaker 2: a lot more enjoyable, rewarding, I would say, to find
- 6:54Speaker 2: that tribe of folks that are out there that become
- 6:58Speaker 2: ultimately your biggest champions because you saved them. They had
- 7:01Speaker 2: the biggest pain ever. But I also look at the
- 7:06Speaker 2: traditional bell curve. And you're an HBS grad. OK, we're
- 7:11Speaker 2: talking about the typical adoption curve of products. And you
- 7:15Speaker 2: have those early adopters. And then you move into kind
- 7:19Speaker 2: of the mainstream. And then you have the laggards at
- 7:22Speaker 2: the back end and whatnot.
- 7:25Speaker 3: There could be a trap.
- 7:27Speaker 2: If you find those early adopters, you know, these are
- 7:30Speaker 2: the people, they'll buy anything. They just love to be
- 7:32Speaker 2: the one with the newest gizmo or, you know, I
- 7:36Speaker 2: don't know why. Maybe, you know, they're just excited. But
- 7:39Speaker 2: are they the hell yes customers?
- 7:41Speaker 3: I don't know.
- 7:42Speaker 2: Could that be a trap when you find those early adopters?
- 7:44Speaker 2: How do you kind of help your clients navigate through that?
- 7:48Speaker 4: I love that question. Yeah, that is a very common trap.
- 7:51Speaker 4: I don't even like that curve because it implies that
- 7:54Speaker 4: you should just be out there evangelizing your technology and
- 7:58Speaker 4: finding people who like it for the technology. And those things, yeah,
- 8:03Speaker 4: you can get customers that way, but you're basically building
- 8:05Speaker 4: a new business at each stage in the curve. And
- 8:09Speaker 4: the part where you're building a real business is the
- 8:13Speaker 4: part where you're finding a use case, like somebody who
- 8:16Speaker 4: actually needs it. And so the way that I often
- 8:19Speaker 4: talk about this is just pretend your product doesn't exist.
- 8:23Speaker 4: Even like zoom out, look as if you and your
- 8:26Speaker 4: product do not exist and you're just looking out at
- 8:28Speaker 4: the world, almost like a Sin City-like view where you
- 8:31Speaker 4: could kind of like looking down on everything. And what
- 8:33Speaker 4: you're looking for is somebody in that world who is
- 8:36Speaker 4: stuck and needs help. It's like your lifeguard example. They're
- 8:40Speaker 4: stuck and they need help before and independent of you existing.
- 8:46Speaker 4: And if not that, oh, I want new technology, that's irrelevant.
- 8:49Speaker 4: It's I'm trying to do something and I'm stuck. I'm
- 8:53Speaker 4: unable to do the thing I'm trying to do. And
- 8:55Speaker 4: if you figure that out, again, in this imaginary world
- 8:59Speaker 4: where you and your product don't exist, then you avoid
- 9:02Speaker 4: that adoption curve. That's like you don't have to kind
- 9:06Speaker 4: of rebuild a business at each step along the way.
- 9:08Speaker 4: You just focus on people who actually need your help. Great. Yeah.
- 9:14Speaker 2: Well, I bet you after tactic number one, Rob, you
- 9:16Speaker 2: probably already have some hands being raised, some hell yes
- 9:19Speaker 2: customers for your book.
- 9:21Speaker 3: Folks, we're talking.
- 9:22Speaker 2: About the power of pull with our guest author today,
- 9:26Speaker 2: Rob Snyder. And I can't wait to jump into tactic
- 9:28Speaker 2: number two with you. Rob, what do you have for us?
- 9:32Speaker 4: Yeah. So one of my favorite ones is if you're
- 9:36Speaker 4: doing outbound, it's to send a weird message. Send a
- 9:40Speaker 4: message that is just weird. And so the theory here,
- 9:45Speaker 4: whenever you send an outbound message, there is a theory
- 9:48Speaker 4: underneath that message. It's a theory of, I believe you're
- 9:51Speaker 4: going to meet with me because like. And when I
- 9:54Speaker 4: see most founders outreach messages, the theory is, uh, I
- 9:58Speaker 4: want you to meet with me or you're going to
- 10:00Speaker 4: meet with me because I want you to meet with me. Right.
- 10:03Speaker 4: And it's, it's, you know, it's, it's all about me
- 10:05Speaker 4: and what I want. And Oh, do you have these
- 10:07Speaker 4: problems and pain points and like all this kind of
- 10:08Speaker 4: stuff in there? I've seen really good outbound messages be
- 10:12Speaker 4: sent that, um, perform insanely well. One example is, uh, hey,
- 10:18Speaker 4: Snoop Dogg invested in my company and I thought you'd
- 10:21Speaker 4: find it interesting too. Would you be open to chat?
- 10:23Speaker 4: And people responded to that because obviously they will. So
- 10:27Speaker 4: there's a weird creative element to outbound messaging that I've seen,
- 10:33Speaker 4: especially for founders, works way better than just taking a
- 10:37Speaker 4: kind of like templated message.
- 10:39Speaker 3: All right. Yeah. Keep it weird, business developers.
- 10:44Speaker 2: We've had folks on the podcast before And they've talked
- 10:48Speaker 2: about this concept of a pattern interrupt, being different and
- 10:52Speaker 2: being different, not just in the product. You know, we
- 10:55Speaker 2: learn as business developers and entrepreneurs, you have to differentiate
- 10:59Speaker 2: your product. But we're also talking about differentiate your content,
- 11:04Speaker 2: differentiate how you communicate. And weird people in business development, hey,
- 11:10Speaker 2: that's actually a good thing. you know, and that allows,
- 11:13Speaker 2: I think, a lot of entrepreneurs and business developers, it
- 11:16Speaker 2: encourages them to be authentic, to be unique, to be
- 11:19Speaker 2: their real selves and just have fun with it and
- 11:23Speaker 2: really catch the curiosity of folks.
- 11:25Speaker 3: And I'm guilty of that too.
- 11:26Speaker 2: You know, we want to fall into the kind of
- 11:29Speaker 2: the traditional templates. You know, we kind of hyperanalyze things
- 11:33Speaker 2: and And even in the age of AI, we're kind
- 11:36Speaker 2: of tempted to maybe ask the AI to give us.
- 11:40Speaker 3: Whatever that cold outbound email is or whatnot.
- 11:43Speaker 2: But you know what that AI can't do is it
- 11:46Speaker 2: can't convey Rob. It can't convey Tony. And I think
- 11:50Speaker 2: more and more as humans, I just want to.
- 11:53Speaker 3: Deal with the human.
- 11:54Speaker 2: I don't want to deal with an AI. I want
- 11:58Speaker 2: to talk to a human. And I think this is
- 12:01Speaker 2: really powerful. I like the Snoop Dogg thing. I think
- 12:03Speaker 2: if we could all be so lucky to have Snoop
- 12:05Speaker 2: Dogg buy our product and help endorse it, that would
- 12:08Speaker 2: be fantastic.
- 12:09Speaker 3: But that's great.
- 12:10Speaker 2: I guess you had one company that you're helping grow
- 12:14Speaker 2: do that.
- 12:15Speaker 3: That's really neat.
- 12:16Speaker 2: But for those that don't have an endorsement from a
- 12:18Speaker 2: superstar like that, how do you coach and encourage people
- 12:23Speaker 2: to come up with something kind of weird?
- 12:26Speaker 4: Yeah, so there's a bunch of versions of weird that
- 12:30Speaker 4: don't work, by the way. To be clear, I knew
- 12:34Speaker 4: somebody who was a professional skydiver. Put that in a message,
- 12:37Speaker 4: guess what? Doesn't work. I don't know why it doesn't work,
- 12:40Speaker 4: but I guess you have to start from a theory
- 12:43Speaker 4: of what is most interesting to our target customer. And
- 12:48Speaker 4: professional skydiver for this particular audience was not very high
- 12:52Speaker 4: on their list of things that are actually interesting. It
- 12:55Speaker 4: could be, oh, we're working with the coolest company in
- 12:58Speaker 4: your space. It could be we were backed by Snoop Dogg.
- 13:01Speaker 4: It could be I was a plumber one summer. Like
- 13:03Speaker 4: it could be a variety of different things. And so
- 13:06Speaker 4: there's a way I think of it is you come
- 13:08Speaker 4: up with a list of things about you, about your product,
- 13:12Speaker 4: about your potential customer and put those in like a stack,
- 13:16Speaker 4: rank them based on what you think is going to
- 13:18Speaker 4: be most interesting to that person that will cause them
- 13:22Speaker 4: to meet with And then draft a message that embodies
- 13:26Speaker 4: that weird thing.
- 13:28Speaker 3: Yeah, I like that.
- 13:30Speaker 2: And this is really groundbreaking because nobody on the show
- 13:33Speaker 2: has really come up with this methodology, this tactic of
- 13:37Speaker 2: kind of laying out in one column, who are you?
- 13:40Speaker 2: And then the other column is who's your ICP? Who's
- 13:43Speaker 2: your ideal customer profile? Otherwise you're hell yes, customer or prospect.
- 13:48Speaker 2: And then what's unique about your product and kind of,
- 13:54Speaker 2: If you can visualize it, maybe these three columns is
- 13:56Speaker 2: kind of trying to connect the dots between all three
- 13:59Speaker 2: columns to figure out what would land the most.
- 14:03Speaker 3: I think that would be fun.
- 14:04Speaker 2: And maybe that's a situation where you can have AI
- 14:07Speaker 2: kind of role play with you and look at that
- 14:10Speaker 2: list and come up with a connect the dots. But
- 14:14Speaker 2: really going through that self-exploration. is really neat. That first
- 14:19Speaker 2: column there is brand new that nobody's mentioned before that.
- 14:22Speaker 3: You know, talk about you.
- 14:24Speaker 2: What's unique about you that would catch the most attention
- 14:28Speaker 2: of your prospect's interest?
- 14:30Speaker 3: Okay.
- 14:31Speaker 2: I love tactic number two. Let's move on to tactic
- 14:36Speaker 2: number three. And folks, we're talking to Rob Snyder and
- 14:39Speaker 2: his new book, The Power of Pull. We're coming in
- 14:43Speaker 2: at number three tactic.
- 14:44Speaker 3: Rob, what do you have?
- 14:46Speaker 4: Okay, this one's the inverse of a tactic, which is
- 14:49Speaker 4: don't convince people to buy. That feels like a crazy,
- 14:55Speaker 4: crazy thing to say. But what I found is if
- 14:58Speaker 4: you approach sales as convincing people to buy, you do
- 15:05Speaker 4: things that prevent them from buying. Basically, you structure your sales,
- 15:10Speaker 4: especially founders. So if you think I need to convince
- 15:14Speaker 4: them to buy, You basically poke and prod at their
- 15:17Speaker 4: pain points. And then you try to show them how
- 15:20Speaker 4: awesome and big and cool and impressive your product is.
- 15:24Speaker 4: And if you think about it, somebody who is trying
- 15:28Speaker 4: to do something and stuck doesn't need all of that.
- 15:33Speaker 4: And in fact, the more product you show them, the
- 15:36Speaker 4: more you try to convince them, the less likely they
- 15:39Speaker 4: are to buy. Because if I'm trying to do something
- 15:42Speaker 4: and I'm stuck, I don't need to be convinced. I
- 15:46Speaker 4: showed up convinced and all you're doing is persuading me
- 15:50Speaker 4: not to buy. And so what I see at the
- 15:52Speaker 4: fastest growing startups is that there's basically no convincing in
- 15:56Speaker 4: their sales process at all. There's very, very little. It's just,
- 16:00Speaker 4: what are you trying to do? Why are your existing
- 16:02Speaker 4: options not good enough? Okay. Sounds like you're looking for this.
- 16:06Speaker 4: Is that right?
- 16:07Speaker 3: Cool.
- 16:08Speaker 4: That's what we offer. What do you need to know
- 16:10Speaker 4: to make a decision is essentially the sales process and
- 16:13Speaker 4: And it is very much leaning back, feels like we're
- 16:16Speaker 4: both on the same side of the table, not convincing
- 16:20Speaker 4: you to buy.
- 16:21Speaker 3: Okay.
- 16:22Speaker 2: So for folks listening, you could not see my facial
- 16:25Speaker 2: expression when Rob said, don't try and sell anything to anybody.
- 16:30Speaker 3: That is so counterintuitive.
- 16:33Speaker 2: We all think we need to sell, which I have
- 16:36Speaker 2: to try and convert them as quickly as possible, which
- 16:39Speaker 2: you're advocating, Rob, is to take a different approach. And Now,
- 16:43Speaker 2: we have had other folks on the podcast come on
- 16:46Speaker 2: and say that, first of all, when you come across
- 16:52Speaker 2: in that mindset of, I have to make a sale,
- 16:55Speaker 2: first of all, whether you directly or indirectly convey it,
- 17:00Speaker 2: it comes across as a transaction and not you legitimately
- 17:05Speaker 2: being what we define as true business development, which is
- 17:10Speaker 2: advocating for your customers and your community in order to
- 17:15Speaker 2: achieve corporate growth. So there isn't the forcing. It's the simple,
- 17:20Speaker 2: I'm here to deliver value to you. I'm here to
- 17:22Speaker 2: guide you to what the next right decision may be.
- 17:26Speaker 3: Maybe it's me. Maybe it's not. Maybe it's one of
- 17:28Speaker 3: my competitors.
- 17:29Speaker 2: Maybe I'll point you to them because at the end
- 17:32Speaker 2: of the day, I'm here to help you. I'm not
- 17:34Speaker 2: here to help myself. And that's a real important distinction
- 17:38Speaker 2: between business developers and salespeople. Not to say that salespeople
- 17:42Speaker 2: are bad. That's a, That's a very needed skill. It's
- 17:45Speaker 2: a very worthwhile profession. And it's barely, it takes a
- 17:49Speaker 2: lot of time to understand how to do it right.
- 17:51Speaker 2: And salespeople are, sales is the most efficient and effective
- 17:56Speaker 2: means to conversion. That's what salespeople do. But before that,
- 18:00Speaker 2: you have the business developers. And we're there as, almost
- 18:04Speaker 2: as consultants, if you will. We're advocating for our prospects
- 18:09Speaker 2: and then we advocate for our customers when the salespeople
- 18:12Speaker 2: convert them. But at the end of the day, what
- 18:15Speaker 2: you're saying is really lean into that business development role.
- 18:19Speaker 2: You know, the other thing too, people have said is,
- 18:21Speaker 2: you know, when you kind of focus on the conversion,
- 18:27Speaker 2: you're coming across as desperate. And for whatever reason, humans
- 18:30Speaker 2: can sense that from a mile away. But, you know,
- 18:36Speaker 2: how do you coach your founders You know, you've done
- 18:41Speaker 2: some pretty impressive, 50 plus startups going from zero to
- 18:44Speaker 2: a million ARR. That's really impressive, especially in the B2B space,
- 18:49Speaker 2: because you can't necessarily leverage advertising like you can in
- 18:52Speaker 2: retail and all these social ads and whatnot. So that's impressive.
- 18:58Speaker 2: And it's easy for an entrepreneur to say, that sounds great, Rob,
- 19:01Speaker 2: but I need revenue.
- 19:03Speaker 3: I need to grow my business. So how do you
- 19:06Speaker 3: make that magic happen?
- 19:08Speaker 2: What compels somebody? to really lean into that. Yeah.
- 19:14Speaker 4: If you basically listen to the first part of a
- 19:16Speaker 4: startup sales call or a company's sales call, the potential
- 19:19Speaker 4: customer tends to show up and explain why they're there,
- 19:22Speaker 4: why they're having this conversation. And if you actually listen
- 19:26Speaker 4: to what they are saying, it is clear what they need.
- 19:31Speaker 4: But if you don't listen to that, or if you
- 19:33Speaker 4: hear the wrong things in that, then you're going to think, oh,
- 19:37Speaker 4: I need to push, I need to convince, I need
- 19:39Speaker 4: to tell them about our theory of the future or
- 19:42Speaker 4: whatever it is. And the process of doing that latter
- 19:45Speaker 4: part convinces the person not to buy, even if they
- 19:50Speaker 4: show up ready to buy. And so I've seen that
- 19:53Speaker 4: happen far too many times. It's just, we don't listen
- 19:57Speaker 4: to what are they trying to do and in what
- 19:59Speaker 4: way are they stuck? Because if we just hear that,
- 20:03Speaker 4: we can offer them something they will buy almost immediately
- 20:06Speaker 4: and everything else we do gets in the way of that.
- 20:11Speaker 3: Yeah. Learning to be that active listener.
- 20:14Speaker 2: And if you're actively listening to this podcast, get yourself
- 20:18Speaker 2: a copy of Rob's book.
- 20:20Speaker 3: Again, it's The Power of Pull. It's available on Amazon.
- 20:25Speaker 2: And Rob, if it's okay with you, I'll summarize the
- 20:27Speaker 2: top three tactics that we talked about. The tactic number
- 20:30Speaker 2: one is find your hell yes prospects that are out
- 20:33Speaker 2: there and help them solve their problem and They may
- 20:40Speaker 2: become raving fans for you. The second thing is you
- 20:46Speaker 2: want to engage with them. That first initial touch point,
- 20:50Speaker 2: that first connect, surprise them. Surprise them with something authentic,
- 20:55Speaker 2: truly about you that makes you different, what makes your
- 20:58Speaker 2: product different, and what really solves one of their problems.
- 21:02Speaker 2: That's a magic combo that has worked for Rob and
- 21:06Speaker 2: his clients that he's advised. And then the final key
- 21:10Speaker 2: takeaway is don't try and sell. Be there as a solver. Listen,
- 21:17Speaker 2: pay attention, help them solve their problem, deliver that authentic
- 21:22Speaker 2: advocacy to help them get to their goals. And Rob,
- 21:29Speaker 2: I'm so excited that you've had the chance to share
- 21:31Speaker 2: your wisdom with us. If somebody's goal is to engage
- 21:36Speaker 2: with you How can they connect with you, follow your
- 21:39Speaker 2: work and, uh, have access to some of the services
- 21:43Speaker 2: you provide and your AI tool. Maybe you can give
- 21:45Speaker 2: us a teaser on your AI tool and we can
- 21:47Speaker 2: have you back on the show to demo it.
- 21:49Speaker 4: Love it. Yeah. So robsnyder.org has links to everything. The
- 21:53Speaker 4: AI tool is basically people who've read my book implement,
- 21:56Speaker 4: trying to implement stuff, but feel like they're going crazy
- 21:59Speaker 4: when it's like, I sound so good in the book,
- 22:01Speaker 4: but I'm struggling to put it into practice. AI Rob
- 22:04Speaker 4: will help you for outbound sales call, all those things.
- 22:08Speaker 2: Okay. Well, we have authentic Rob with us today, but
- 22:11Speaker 2: in the future, hopefully we'll have AI Rob. But if
- 22:14Speaker 2: you want to read Rob's new book, A Powerful Pull,
- 22:17Speaker 2: get your copy on Amazon. Rob Snyder, it's been so
- 22:21Speaker 2: wonderful having you on the show. Can't wait to have
- 22:23Speaker 2: AI Rob back.
- 22:25Speaker 3: On the show with us sometime in the future.
- 22:27Speaker 4: Love it. Thanks, Tony.
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