149: How To Get Everyone Involved In Customer Success w/ David Pyrzenski
Customer success is not the job of one person.
It’s the job of your entire organization!
Everyone has a role to play. Even for those departments who define themselves as “Professional Services” instead of “Customer Success.” The specifics of the role might be different, but the goal is the same: Happy customers.
David Pyrzenski recently started as the VP of Professional Services at Terminus, and he had to work across his entire organization to find out what his customers wanted.
What was customer success defined as? Which KPIs correlated to success? What checkpoints did the most successful…
The skinny
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